• Effectively Manage and grow Book of Business in the Strategic Partnership Team • Ensuring retention metrics and customers remain under long-term contracts • Generating new opportunities within existing customer network for new sites, adding new services for existing customers • Attending sales meetings and conducting business reviews with Key Accounts regularly • Ensure daily use of CRM for customer activities and sales pipeline management • Using customer and prospect CRM management software and updating relevant information held in these systems daily • Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs • Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals • Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required • Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio • Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests • Other duties or projects as requested.

• Own the sales cycle from target and prospect identification through to contract close, collaborating with others in the organization as appropriate. • Work with Sales Operations to identify attractive targets and prospects for sales • Work with Marketing and Sales Operations to develop and implement a plan for generating leads via targeted marketing campaigns, current customer referrals, relevant conferences, etc. • Develop – and manage to – a sales plan that focuses on attractive targets and meets revenue and profit goals • Lead the development of proposals and RFP responses, in collaboration with the Proposals team and other internal stakeholders • Develop and maintain strong relationships with key stakeholders such as special education directors, public school district leadership, non-public school leadership, School Boards, community leaders, and other influential constituents • Support key accounts to drive new and expansion business

• Onboard new Gym Launch clients via Agency Onboarding Zoom calls • Ensure activation and integration of the following tech stack: GoHighLevel, Lead Connector, Twilio, GoDaddy, Meta/FB business manager, TikTok Ads manager, Zapier/Make.com, Asana • Host client facing “Pre-Launch” Zoom calls prior to ads going live to cover expectations and lay the foundation for a strong and successful relationship together. • Ensure that all media buyers are optimizing accounts to SOP standards and within KPI’s • Review account roster daily to ensure all are being served at a high level • Rebuild and optimize problem accounts to ensure excellent client experience • Provide feedback to media buyers to ensure alignment and results • Adhere to B2C marketing guidelines established by Gym Launch • Be available to our DIY clients to share expert advice on Paid Traffic Strategies • Support R&D testing to remain competitive in the B2C agency category. • Create educational Loom videos as needed for departments/clients. • Oversee and manage budgets provided by clients accurately and efficiently • Monitor emerging trends in social media paid advertising and adjust accordingly • Seek out new skills and strategies to help bring our services forward • Collaborate with team members on the clients in need of help, ensuring that the client experience exceeds their expectations. • Ensure that all client interactions are immediately and consistently noted • Maintain up to date technical expertise of all Gym Launch products • Ensure all stats sheets are managed and up to date by EOD Daily • Ensure EOW reports are submitted to Agency Manager by Friday EOD • Identify and communicate areas of opportunities for increased efficiencies and increased adoption within all Gym Launch Programs. • Complete preliminary Q.A. check prior to ads launch to ensure Facebook Integrations, software automations and more are set up appropriately. • Quickly identify gaps in our product and client experience that impact the success of our clients and communicate solutions to direct reports and other team members. • Confirm that all service procedures, policies, guidelines, and standards are being adhered to consistently and take necessary corrective actions when appropriate • Reply to each escalation and/or client request same-day or first thing the following day for overnight requests.

• Assist upper leadership with day-to-day management of the Account Management team with responsibilities including but not limited to account service support and retention. • Responsible for the onboarding, training, and development of new account management professionals, providing them with the necessary tools and resources to develop successful client relationships. • Conduct training for team members who come onboard and provide them with the necessary tools and resources to develop successful client relationships; stay up to date with best-in-class practices for relationship management; provide coaching and follow up training to team as needed. • Develop and maintain strong relationships with clients, both internal and external, by providing proactive communication and regular reporting that is then distributed through dedicated service roles; Identifies and addresses trends impacting overall account health and consistently promotes opportunities to increase rapport with accounts. • Serve as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & technology; collaborate with internal stakeholders on go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and success. • Work cross functionally with internal partners to quickly resolve any client or broker escalations, whether relating to technology, claims, billing, etc. • Perform other duties as necessary