Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 10,001+Since 1890H1B SponsorCompany SiteLinkedIn

Location

Virginia

Posted

74 days ago

Salary

0

Seniority

Senior

High SchoolEnglishGo

Job Description

Customer Support Representative

Emerson

• Take customer calls and answer questions using the Praos Call Flow Guide • Confirm customer orders and verify inventory levels meet the requirements of the order • Transfer inventory stock from warehouse to technician upon receipt • Replenish inventory to required stock levels as needed based on weekly sales projections • Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls) • Required to become passionately familiar with the different services and products Praos Smart Security provides • May deal specifically with ordering and billing issues or provide product support and technical help to customers • Forward unanswered queries to a manager or more senior representative

Job Requirements

  • high school diploma or GED certificate
  • reliable internet and phone access
  • Previous experience working in a call center or as a member of a customer support team
  • Previous work in retail or other customer-facing positions
  • Some experience with Excel or other spreadsheet software
  • Strong communications skills

Benefits

  • FREE Equipment and Free Installation

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