Customer Support Representative
Location
Virginia
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Representative
Emerson
• Take customer calls and answer questions using the Praos Call Flow Guide • Confirm customer orders and verify inventory levels meet the requirements of the order • Transfer inventory stock from warehouse to technician upon receipt • Replenish inventory to required stock levels as needed based on weekly sales projections • Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls) • Required to become passionately familiar with the different services and products Praos Smart Security provides • May deal specifically with ordering and billing issues or provide product support and technical help to customers • Forward unanswered queries to a manager or more senior representative
Job Requirements
- high school diploma or GED certificate
- reliable internet and phone access
- Previous experience working in a call center or as a member of a customer support team
- Previous work in retail or other customer-facing positions
- Some experience with Excel or other spreadsheet software
- Strong communications skills
Benefits
- FREE Equipment and Free Installation
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