INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day. COMPLIANCE SAFETY HEALTH TECHNICIAN Job Location: Arizona Division of Occupational Safety & Health/Administration Division 800 W. Washington Street, Phoenix, 85007 Posting Details: Salary: 56,000.00 Grade: 19 Closing Date: April 15, 2026 Job Summary: This position contributes to the Arizona Division of Occupational Safety and Health (ADOSH) mission to protect the welfare of Arizona's most valuable assets through the administrative investigation of stakeholder safety and health workplace complaints and serious injuries. This position will contact employers and stakeholders and conduct research on applicable occupational safety and health standards. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: ● Access assigned Unprogrammed Activities (UPAs) in Salesforce to review employer responses to compliant items and Rapid Response Inquiries (RRIs). ● Determine employer response in addressing compliant items or incident response. ● Contact employer to communicate need for additional information if response is inadequate or incomplete. ● Review complaint items received by stakeholders to ensure that complaints have sufficient details and falls within ADOSH jurisdiction. ● Contact the complainant for clarification as needed. ● Draft complaint items to follow the ADOSH complaint item template while maintaining complainant’s intent and scope of complaint. ● Receive workplace safety and health complaints from stakeholders through in-person, phone calls, or emails. ● Enters the complaints into the Salesforce system. ● Accompany Compliance Safety Health Officer (CSHO) on inspections and assist in documenting hazardous conditions through employee and management interviews, written notes, and photographs. ● Provides assistance to the CSHO in conducting Opening Conferences, Walk-around inspections, and Closing Conferences. ● Following the inspection will assist the CSHO with entering details into Salesforce and generating inspection reports, completing forms, preparing narratives, and recommending citations. ● Contacts employers for abatement information and past due abatements, then enters into Salesforce for processing. ● Prepares, sends, and uploads correspondence into Salesforce related to Unprogrammed Activities. ● Tracks and updates correspondence and updates matters as needed. ● Contact complainants or stakeholders to understand the information submitted. ● Participates in the Arizona Management System (AMS). Knowledge, Skills & Abilities (KSAs): Knowledge of ● The Field Operations Manual (FOM). ● Industrial Commission of Arizona Policies and Procedures. ● ADOSH policies, procedures, and rules. ● Salesforce. ● OSHA standards, Arizona Revised Statutes, Arizona Administrative Codes as well as consensus standards. ● Occupational safety and health hazard recognition (e.g. unsafe trenching practices, fall hazards, electrical hazards, machine guarding, respiratory hazards, chemical exposures) and their potentials for causing injury and/or illnesses. ● Effective methods for eliminating or controlling occupational safety and health standards. ● Google Suite, Windows, Outlook, Excel and Word. Skills in ● Oral and written communication ● Typing and using a keyboard ● Time management ● Interpretation of laws, standards, rules and operating procedures ● Application of cost effective and appropriate corrective measures to control work-place safety hazards ● Interpersonal relations ● Recognition and evaluation of occupational safety and health hazards ● Investigative procedures, report writing, and documentation of case files Ability to ● Manage reports to meet deadlines ● Manage heavy workloads with high level of accuracy and production ● Review and interpret employer's safety and health management systems ● Works well under pressure ● Recognize hazardous conditions in workplaces within the construction, general, and agricultural industries. ● Recognize and engage tactfully those with different backgrounds, characteristics, and perspectives. Selective Preference(s): The ideal candidate for this position will have: Contributed to the safety and health of a workplace through routine training and education. Helped with a company or public entity safety and health program as a contributor or safety technician. Assisted with and contributed to the company's safety and health committee to evaluate safety and health culture and root cause analysis of accidents or near-misses through investigation. Pre-Employment Requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate Arizona driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer. Contact Us: If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

• Support Compliance Initiatives : Assist in implementing and maintaining cybersecurity compliance programs aligned with SOC 2, ISO 27001, and other regulatory standards. • Maintain Documentation : Develop and update cybersecurity policies, procedures, and control evidence to support audits and assessments. • Assist in Risk Mitigation : Work with internal and external teams to identify, track, and help remediate cybersecurity risks and control gaps. • Coordinate Project Tasks: Support multiple compliance projects by managing documentation, timelines, and deliverables under senior guidance. • Communicate with Clients : Engage with clients via email, chat, and calls to gather evidence, clarify compliance requirements, and provide timely updates. • Perform Control Testing : Conduct basic control checks and assist in readiness reviews to ensure continuous compliance with internal and external standards. • Collaborate Cross-Functionally : Partner with IT, security, and operations teams to implement corrective actions and strengthen compliance posture. • Learn and Grow : Receive mentorship from senior team members and contribute to improving processes, templates, and playbooks for compliance delivery.

• Own the Client Experience: Serve as the dedicated primary contact for a portfolio of high-complexity, long-term client accounts, ensuring consistent delivery, proactive communication, and strong relationships at every stage of the engagement. • Lead Client Engagements: Conduct regular client meetings, deliver progress updates, set expectations, and guide clients through audits, assessments, and compliance milestones with clarity and confidence. • Communicate with Care: Engage directly with U.S.-based clients via phone, email, and text to address compliance concerns, provide expert guidance, and ensure clients always feel supported and informed. • Handle Escalations: Resolve complex client issues swiftly and professionally, applying a solution-oriented approach that reinforces client trust and satisfaction. • Be a Trusted Advisor: Build long-term relationships by understanding each client's unique business context and delivering compliance guidance that is practical, relevant, and actionable. • Manage and Develop a Pod of Analysts: Provide day-to-day direction, constructive feedback, and professional development support to a small team of junior analysts, fostering a high-performance and collaborative culture. • Drive Accountability: Ensure the pod delivers high-quality work on time across all active client engagements, stepping in to support and coach where needed. • Interpret Regulatory Frameworks: Analyze and apply cybersecurity compliance requirements under SOC 2, ISO 27001, HIPAA, NIST CSF, and related standards. • Lead Compliance Projects: Oversee multiple client engagements simultaneously, including audits, evidence collection, control mapping, and due diligence or incident response activities. • Develop Compliance Programs: Create, implement, and maintain cybersecurity policies, procedures, and supporting documentation to meet audit and certification objectives. • Collaborate on Risk Management: Work with internal and external teams to identify, assess, and mitigate cybersecurity and compliance risks. • Drive Process Improvement: Enhance standard operating procedures, playbooks, and compliance frameworks to strengthen operational effectiveness.

• Audit service ticket completion reports • Assist lead coordinators in lead dissemination and follow-ups • Monitor and verify compliance with operational and safety policies • Identify discrepancies or patterns in operational procedures • Prepare reports and present audit findings to management • Participate in ongoing virtual meetings and training sessions with management • Take on additional auditing or operational tasks as the role evolves