• Provide travel services for VIP/Executive level business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel related services as requested for business and personal travel. • Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. • This position may also provide mentoring for other less experienced travel advisors. • Position also involves 24x7 accessibility. • Confidently communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and other services required. • Interpret vague or nonspecific instructions from the client to draw clear conclusions and assemble accurate travel arrangements. • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, meet and greet services, and any other accommodations requested by the client. • Arrange private jets and/or charters. • Provide customer with all travel information such as local customs, points of interest, directions, and special events occurring in various locations. • Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered. • May be required to have strong working knowledge of unique requirements of complex international travel, including routing, fares and pricing, multi-destination trips, available resources and travel documentation requirements. • May be required to have understanding and expertise in international offerings, including airport lounges, day rooms, local currency, local customs, and resources available. • Use available resources, such as RADIUS network, to stay current on international and global affairs if position requires international travel bookings. • Use available resources, such as Virtuoso (Virtuoso certification required), to offer executives offerings outside of the corporate traveler experiences, such as but not limited to tours, spa/golf packages, dining reservations. • Be consultative with customer and proactively anticipate the client’s needs to produce optimum results. • Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. • Expected to produce results that will exceed an executive traveler’s expectations and may require creative thinking for such solutions. • Display self-confidence and respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant. • Empowered to resolve customer service issues using resources through leadership and/or vendor representative when necessary. • Negotiate with vendors to ensure the client’s needs are met is always done in the best possible way. • Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program. • Create and update passenger profiles to properly service each traveler. • Facilitate the profile interview process with executive travelers and executive admin, when needed. • May require travel to the client’s location to conduct interview.