• Serve as the primary admin for Iterable, ensuring rock-solid configuration, data integrity, and system health. Establish the global standards for naming conventions, folder taxonomy, and user permissions to keep the ecosystem scalable and organized. • Translate complex business requirements from Member Growth and Provider Comms into durable technical designs. Lead advanced builds involving APIs, webhooks, and catalogs, partnering with Engineering and Data teams to bridge the gap between strategy and execution. • Build the "self-service" machinery—reusable templates, snippets, and standardized workflows—that allows marketing and comms teams to deploy high-quality campaigns independently and safely. • Own the strategic relationship with Iterable and related MarTech vendors. Manage the budget, monitor usage/API limits, and lead the roadmap for platform optimizations and new tool integrations. • Manage the intake, prioritization, and QA workflows for shared services. Partner with external agencies to ensure technical execution is consistent, high-quality, and follows established governance.

About Valatam We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role The Director of Operations will oversee all day-to-day operations across luxury vacation rentals. This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience. This role requires a strong hospitality operations leader capable of building scalable systems, recruiting strong cultural fits, and maintaining high service standards. Key Responsibilities - Oversee daily operations across property Caretaking & Maintenance. - Guest Support / Customer Experience. - Serve as the primary operational escalation point. - Ensure homes are consistently 5-star guest-ready. - Recruit, interview, and hire team members aligned with company culture. - Lead department managers, coordinators, and field teams. - Oversee vendor and service provider coordination. - Implement quality assurance inspections and documentation standards. - Monitor guest satisfaction metrics and response times. - Track KPIs related to readiness, staffing, and service quality.

About Valatam We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role The Director of Operations will oversee all day-to-day operations across luxury vacation rentals. This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience. This role requires a strong hospitality operations leader capable of building scalable systems, recruiting strong cultural fits, and maintaining high service standards. Key Responsibilities - Oversee daily operations across property Caretaking & Maintenance. - Guest Support / Customer Experience. - Serve as the primary operational escalation point. - Ensure homes are consistently 5-star guest-ready. - Recruit, interview, and hire team members aligned with company culture. - Lead department managers, coordinators, and field teams. - Oversee vendor and service provider coordination. - Implement quality assurance inspections and documentation standards. - Monitor guest satisfaction metrics and response times. - Track KPIs related to readiness, staffing, and service quality.

About Valatam We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role The Director of Operations will oversee all day-to-day operations across luxury vacation rentals. This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience. This role requires a strong hospitality operations leader capable of building scalable systems, recruiting strong cultural fits, and maintaining high service standards. Key Responsibilities - Oversee daily operations across property Caretaking & Maintenance. - Guest Support / Customer Experience. - Serve as the primary operational escalation point. - Ensure homes are consistently 5-star guest-ready. - Recruit, interview, and hire team members aligned with company culture. - Lead department managers, coordinators, and field teams. - Oversee vendor and service provider coordination. - Implement quality assurance inspections and documentation standards. - Monitor guest satisfaction metrics and response times. - Track KPIs related to readiness, staffing, and service quality.