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Operations Manager, Graphic Design Background
Location
Philippines
Posted
66 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager, Graphic Design Background
OJ Digital Solutions
• Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery. • Ensure orders are assigned to the appropriate team members (designers, writers, etc.). • Respond to client inquiries, concerns, and revision requests in a timely and professional manner. • Monitor project timelines and ensure delivery deadlines are met. • Communicate with clients to clarify project requirements and keep them informed about the progress of their orders. • Manage customer expectations, especially in cases where urgent requests or tight deadlines arise. • Provide feedback to team members based on client feedback and revisions. • Handle customer revision requests efficiently and accurately. • Ensure revisions are processed quickly and meet the quality standards. • Review revisions before they are sent to the client, ensuring high-quality results. • Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations. • Collaborate with designers, writers, and other team members to ensure high-quality output. • Help come up with better processes and systems to improve quality work, workflow and deliverables, such as standardizing deliveries and mockups.
Job Requirements
- Proven experience in **client management and project management**, ideally in a creative/design agency.
- Strong **graphic design background**; proficient in Adobe Creative Suite & Figma.
- Excellent written and verbal communication skills.
- Tech savvy - we need someone who's fast at handling
- Highly organized and able to juggle multiple projects simultaneously.
- Strong eye for design aesthetics and attention to detail.
- Problem-solving mindset with the ability to make decisions in a fast-paced environment.
- Experience managing client expectations and delivering projects on time.
- Self-motivated, positive, and passionate about client success.
- Desired Qualities**
- Proactive**: Takes initiative in managing the workflow and resolving any issues before they escalate.
- Organized**: Strong organizational skills to manage multiple orders and revisions simultaneously.
- Customer-Oriented**: Focused on delivering a high level of customer satisfaction.
- Adaptable**: Able to learn new systems quickly and adapt to changes in workflow.
Benefits
- Flexibilty to work from anywhere.
- You set your "active" working hours. What matters is completing the orders with the highest client satisfaction.
- Package includes a fixed salary.
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