• Assist customers with technical problems • Resolve customer queries via phone, email, or chat • Recommend solutions and guide product users through features and functionalities • Analyze and report product malfunctions • Update internal databases with information about technical issues • Monitor customer complaints on social media • Share feature requests and workarounds with team members • Inform customers about new features • Follow up with customers to ensure issues are resolved • Gather customer feedback for internal teams • Assist in training junior staff

• Resolves product and service challenges, providing relevant product and service information. • Keeps track of customer correspondence, logs key account information and customer data. • Investigates customer complaints to determine the cause of the problem and provides solutions. • Upholds customer confidentiality regarding financial matters and identity. • Processes customer refunds, shipments, and account adjustments. • Helps prepare customer service reports by collecting and analyzing customer information. • Upsells customers with information about other products and services when appropriate. • Contributes to team effort by accomplishing related tasks as needed.

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Update internal databases • Monitor customer complaints on social media • Share feature requests with team members • Inform customers about new features • Follow up with customers to ensure their issues are resolved • Gather customer feedback and share with teams • Assist in training junior Customer Support