Landpoint

• Enters information into databases and/or software programs by inputting alphabetic and numeric information on a keyboard or optical scanner, uploading data from outside sources, and/or transcribing audio and video content • Reads source documents, such as canceled checks, sales reports, or bills, and enters data in specific data fields using keyboards or scanners • Compiles, sorts, and verifies accuracy of demographic, financial, and/or customer data before it is entered • Compares data with source documents and utilizes documentation verification formats to detect and correct recording and data entry errors and reports them to supervisors as needed • Maintains operational records and logs of activities and work completed • Adheres to organizational processes to maintain data accuracy, integrity, and confidentiality • Establishes entry priorities by following organizational processes or conferring with team leadership • Verifies customer and account data by reviewing, correcting, deleting, recovering, or reentering data • Purges files to eliminate duplication of data • Secures information by completing database backups • Maintains customer confidence and protects operations by keeping information confidential • Looks for ways to improve data collection processes, including the design of forms and templates, for data entry • Operates office equipment as needed to assist in data entry operations • Contributes to the team effort by accomplishing related results as needed

• Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them. • Keeps track of customer correspondence and logs key account information and customer data. • Resolves product or service problems by investigating the customers complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. • Upholds customer confidentiality, especially regarding financial matters and identity. • Processes customer refunds, shipments, and account adjustments. • Helps prepare customer service reports by collecting and analyzing customer information. • Upsells customers with information about other products and services when appropriate. • Contributes to team effort by accomplishing related tasks as needed.

• Assist customers with technical problems • Resolve customer queries • Recommend solutions and guide users • Analyze and report product malfunctions • Update internal databases • Monitor customer complaints on social media • Share feature requests with team members • Inform customers about new features • Follow up to ensure resolution • Gather customer feedback

• Answering and routing phone calls • Scheduling appointments and meetings • Handling correspondence • Managing social media accounts • Preparing reports • Providing customer service • Maintaining files and records • Processing payments • Booking travel arrangements

• Collecting and interpreting data from various sources • Analyzing data to identify trends and patterns • Creating reports and visualizations to present findings • Collaborating with cross-functional teams to support business objectives • Ensuring data accuracy and compliance with relevant regulations

Job Title: Senior Survey Technician / SIT Department: Operations Reports To: Project Manager Location: Irving, TX (Remote considered for candidates not located near Irving) The Senior Survey Technician is an advanced-level position within our surveying team, responsible for performing advanced surveying tasks, and ensuring the accurate and precise execution of survey projects. This role involves a high level of expertise in surveying software, data analysis, and project coordination. This role involves increased responsibility and serves as an important link between entry-level technicians and more senior survey staff. Key Responsibilities Data Management and Analysis - Lead the transfer, organization, processing, and analysis of field data, working collaboratively with the survey team to maintain the highest data integrity. - Coordinate with the project team on the development and review of the field package, field procedures, and general project lifecycle. - Utilize advanced software and tools for data processing and analysis. - Work closely with Professional Land Surveyor (PLS) to learn how to analyze final boundary decisions. Team Leadership and Mentoring - Provide leadership, guidance, and mentorship to less experienced technicians. - Assist Survey Technicians I & II in task assignments, work scheduling, and project coordination. Client Interaction - Communicate with clients and project managers, ensuring that project requirements are met, issues are addressed, and project progress is reported accurately. Qualifications - An educational background in Land Surveying, Geomatics, or a related field is preferred. - Minimum of 3+ years of civil construction experience. - 5+ years of experience using Civil 3D. - Proven ability to read and interpret construction plans. - 3+ years of experience with construction staking calculations. - 3+ years of experience with Trimble Business Center (TBC). The Senior Survey Technician works in the office, providing technical support and leadership in surveying operations. This role involves data processing and collaboration with survey teams. This job description is intended to provide an overview of the responsibilities and qualifications for the Senior Survey Technician position. It is not an exhaustive list, and responsibilities may evolve to meet the changing needs of the organization.

Job Title: Licensed Surveyor Department: Operations Reports To: Senior Surveyor and/or Operations Manager Location: Flexible - remote options available Job Purpose: Licensed Surveyors are responsible for planning, performing, and overseeing surveying work to ensure accurate and high-quality deliverables. This role involves project coordination, client communication, and the preparation of survey documents and maps in accordance with professional standards and state licensure requirements. Key Responsibilities Project Coordination - Collaborate with clients to define project scope, objectives, and deliverables. - Develop and maintain project schedules, budgets, and resource requirements. - Coordinate with team members to ensure tasks are completed accurately and on time. Client Communication - Serve as a primary point of contact for technical survey-related matters. - Provide regular updates to clients regarding project progress and deliverables. Survey Execution - Conduct or oversee boundary, topographic, construction, and other types of surveys. - Ensure survey data accuracy and compliance with applicable standards and regulations. - Prepare survey reports, maps, plats, and related documentation. Quality Assurance - Review survey data, drawings, and deliverables for completeness and accuracy. - Implement quality control procedures to maintain high standards of work. Project Documentation - Maintain accurate records of project information, including field notes, calculations, and correspondence. - Prepare and review survey reports, legal descriptions, and plats. Invoicing Support - Review project progress and assist in determining billing readiness. - Coordinate with accounting and operations staff to ensure proper documentation for invoicing. - Communicate with clients regarding invoice or payment questions as needed. Risk and Compliance - Identify potential issues affecting survey deliverables and propose practical solutions. - Ensure all work complies with safety regulations and professional surveying standards. Qualifications - Bachelor’s degree in Land Surveying, Geomatics, or a related field preferred. - Licensure in Pennsylvania is preferred. - Experience in land surveying, including boundary, topographic, and construction surveys. - Strong knowledge of surveying principles, standards, and applicable laws. - Proficiency with AutoCAD Civil 3D, Trimble, and related surveying software. - Excellent communication and organizational skills. - Valid driver’s license and willingness to travel as needed. Work Environment: This position typically works in an office environment, with occasional travel for field work or client site visits. Note: This job description provides a general overview of the responsibilities and qualifications for the Licensed Surveyors position and may evolve as organizational needs change.