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Online Customer Service Agent
Location
United States
Posted
67 days ago
Salary
0
Seniority
Senior
Job Description
Online Customer Service Agent
123 Group Pty Ltd
• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed. • Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business. • Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges. • Provide customers with status reports on shipments, and help to package and ship products as needed. • Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment. • Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times. • Analyse and set personal and departmental performance goals designed to improve customer satisfaction. • Assist management in coming up with attractive incentives and rewards for superior performance. • Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
Job Requirements
- High school certificate or equivalent
- Ability to comfortably sit for long periods of time
- Attention to details
- Good Computer and Typing Skills
- Comfortable desk and good Internet connection
- Strong interpersonal skills
- Ability to resolve conflict and de-escalate tense situations
- Previous customer service experience.
Benefits
- Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals.
- Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.
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