Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere. What the Role Is We are looking for a Director, Business Operations, Inventory Planning to build, scale, and elevate the operational and systems backbone that powers how Babylist plans and manages inventory. In this role, you'll ensure our teams have the systems, processes, tools, and data they need to forecast accurately, place inventory confidently, and operate effectively at scale. You'll partner closely with Merch Planning, Supply Chain, Merchandising, Data, Finance, Engineering, and Operations to streamline workflows, increase visibility, and support Babylist's continued growth. In this role, you’ll lead major cross-functional initiatives while owning and evolving our inventory planning systems and tech stack. You’ll work across tools like Intuendi, EDI, and internal forecasting systems, driving improvements in how we plan demand, manage WOS, and execute purchase orders. You’ll also lead a team across Business Operations, Planning Ops, and Item Setup—guiding how work gets done day to day while helping the organization adopt new tools, processes, and ways of working. This is not a role where you inherit clean systems or fully built processes. If you’ve primarily worked in highly resourced environments with mature planning infrastructure, or you prefer staying at the strategy layer without owning execution and system-level details, this will be a tough fit. This role requires someone who is comfortable in the gray—building while operating, making tradeoffs with imperfect data, and owning outcomes across a complex, evolving inventory planning ecosystem. Who You Are - 8–12+ years in inventory planning, business operations, supply chain, or technical product management within high-growth e-commerce, retail, or marketplace environments - 4+ years leading teams, including direct management of ICs and/or managers in inventory planning, planning operations, or supply chain functions - Deep experience owning inventory planning systems and forecasting tools—including platforms like Intuendi, EDI systems, and custom internal tools—with a track record of improving accuracy and scalability - Strong demand forecasting and inventory planning expertise, including SKU-level forecasting, capacity planning, and scenario modeling - Advanced analytical capability—comfortable working with large datasets, defining planning KPIs (e.g., in-stock rates, WOS, forecast accuracy), and driving decisions from data - Experience leading cross-functional planning processes across Merchandising, Supply Chain, and Finance, with clear examples of improving alignment and execution - Track record of building planning processes from scratch in ambiguous, fast-growing environments - Strong change management experience, including rolling out new planning systems or workflows and driving adoption across multiple teams - Clear and effective communicator—able to translate forecasting complexity and tradeoffs into actionable insights for senior leadership - Experience identifying and implementing AI-driven improvements in forecasting, inventory planning, or operational workflows How You Will Make An Impact - Own and evolve Babylist’s inventory planning systems ecosystem, ensuring tools and integrations support accurate, reliable, and scalable demand forecasting and inventory management - Build and standardize inventory planning and forecasting processes across merchandising, supply chain, and finance—improving alignment, decision quality, and operational efficiency - Lead the development and rollout of core planning workflows, including SKU-level forecasting, WOS management, promo planning, and purchase order accuracy - Own planning KPIs (e.g., forecast accuracy, in-stock rates, inventory turns, WOS)—building reporting cadences that drive accountability and improve cross-functional alignment - Oversee purchase order execution through the OMS team, ensuring inventory flow aligns to forecasted demand and minimizes stockouts and excess - Identify and implement system and workflow improvements, including automation and integrations that increase efficiency and improve inventory utilization - Lead cross-functional initiatives that improve how teams plan and manage inventory, increasing alignment, clarity, and trust across Planning, Supply Chain, Merchandising, and Finance - Build, lead, and develop the Business Operations, Planning Ops, and Item Setup teams—driving strong engagement, performance, and retention - Drive adoption of planning tools and processes through structured rollout, training, and ongoing support, ensuring consistent and effective usage across teams - Evaluate and introduce new technologies that improve forecasting and inventory planning capabilities, ensuring clear, measurable ROI from tools and process improvements Why You Will Love Working At Babylist Our Culture - We work with focus and intention, then step away to recharge - We believe in exceptional management and invest in tools and opportunities to connect with colleagues - We build products that positively impact millions of people's lives - AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development - Competitive pay and meaningful opportunities for career advancement - We believe technology and data can solve hard problems - We're committed to career progression and performance-based advancement Compensation & Benefits - Competitive salary with equity and bonus opportunities - Company-paid medical, dental, and vision insurance - Retirement savings plan with company matching and flexible spending accounts - Generous paid parental leave and PTO - Remote work stipend to set up your office - Perks for physical, mental, and emotional health, parenting, childcare, and financial planning About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $203,000 to $244,000 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Important Notices Interview Process & Consent Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription. Interview Integrity During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments. Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration. Official Communication All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page. SMS Consent You may opt in to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. 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• Performs a variety of tasks which may be specific to a particular functional area of activity such as preparing reports, tracking and evaluating results, coordinating program developments, receiving messages, transmitting information, editing documents. • Clearly document and organize all work, including methodologies, files, provide summaries and written reports of findings. • Collect, analyze, and interpret data related to business operations, market trends. • Support the executive team to build models, generate reports and fulfill research to inform financial decisions. • Assist with data entry and record keeping in Salesforce • Stay abreast of industry trends, competitive landscapes, and customer base, and ensure that these insights are reflected in company business plans. Provide insights into potential business opportunities and risks • Participates in meetings and interfaces with various teams. • Works on special projects and provides research as needed. • Contribute to social media and web site content when possible.

Location Designation: Fully Remote Location: There is a preference for candidates located within a commutable distance of our Philadelphia, PA or Bethlehem, PA offices, where key team members are based, or remote candidates based in Iowa. Role Overview: Ensure the sustainment of the Continuous Improvement (CI) Management System within a single function or department in Service Operations. Coach Tier 1-2 leaders (Team Leads and Directors) on foundational Continuous Improvement (CI) tools and systems. Focus on local execution, capability building, and continuous improvement to support annual performance targets and team-level transformation. What You'll Do: - Continuous Improvement (CI) Coaching & Capability Building: - Coach Tier 1-2 leaders on core CI tools (e.g., RCPS, standard work, visual management) - Build CI capabilities in individual teams to embed CI behaviors - Facilitate CI onboarding for new hires using standardized training materials - Sustainability & Assessments: - Act as an assessor for Management System Assessments (MSAs) - Co-develop and support execution of 100-day plans tied to MSA outputs - Customize and apply CI tools to team-specific needs; conduct tool reviews with Tier 3 leaders - Performance & Value Capture: - Support business teams to deliver 3-5% value creation through structured improvement initiatives - Assist with balanced scorecard metrics tracking at the team level - Continuous Improvement (CI) Tools & Systems Integration: - Apply foundational CI tools across teams and ensure adoption through local coaching - Customize tools for team-level use while adhering to COE standards - Strategy Deployment & Performance Alignment: - Align team-level goals with business scorecards using visual tools - Co-develop MSA-based improvement plans; support teams in tracking outcomes - Collaboration & Mentorship: - Participate in the CI Community of Practice - May mentor newer SLs and Change Agents informally What You'll Bring: - Deep knowledge of Continuous Improvement (CI) tools and systems and experience coaching others - Familiarity with OEI, Shingo, or equivalent frameworks - Experience/background in Group Insurance and/or Service Operations a plus - Strong relationship building and ability to influence front-line and mid-level leaders - Leadership and change management experience - Lean Six Sigma certification (Green Belt/ Black Belt) preferred - Proficient in Excel and PowerPoint Pay Transparency Salary Range: $75,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93456

• Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives • Drive Partner Capabilities system roadmap evolution to support strategic objectives • Align with Go-to-Market teams on business priorities and policy implementation • Gather business requirements for new enhancements and initiatives • Serve as primary subject matter expert and escalation point for designated Partner capabilities • Manage system improvement lifecycle from discovery to implementation with stakeholder alignment • Implement data governance processes to ensure system performance and data integrity • Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities • Troubleshoot and resolve system defects and technical issues • Monitor system workflows to ensure stability and optimal performance • Create and maintain comprehensive system documentation and logical workflows • Coordinate cross-functional documentation of processes and Partner integration workflows • Collaborate with IT on requirements, documentation, user stories, testing, and training • Lead change management, including training materials and transition documentation