Role Description Estamos buscando un Success Account Manager para unirse a nuestro equipo de Customer Experience. Este rol es crucial para ayudar a nuestros clientes a asegurar el éxito en el uso de Selenios. El candidato ideal deberá contar con una sólida combinación de habilidades comerciales y analíticas. - Manejar una cartera de clientes. - Asegurar que cada cliente aumente su uso e implemente nuevas funcionalidades de Humand. - Generar Upsells y Cross-Sells en la cartera de clientes. Qualifications - Carrera de grado o experiencia equivalente. - Experiencia mínima de 2 años en funciones similares, preferentemente en entornos B2B. - Excelentes habilidades de comunicación, escucha activa y negociación. - Un perfil analítico con habilidades en Excel y herramientas similares. - Experiencia en empresas SaaS con enfoque en RRHH es un plus.

• Develop strategy to grow business long-term in manufacturing accounts (F&B, Metal, Steel, Glass) • Develop comprehensive Account plans with trackable metrics and KPIs • Creating and monitoring targets for the national sales department. • Building a trusting and professional relationship with clients. • Meeting with clients and account managers. • Ensuring that all accounts are looked after and maintained. • Supervising and managing regional salespeople in your department. • Following up on complaints and queries on behalf of clients. • Promoting new services and products to clients in your department. • Reporting to senior management on the status of your accounts. • Taking a leading role in presentations and proposals for national accounts. • Monitoring and identifying market trends, competitive advantages, etc.

• Own a portfolio of strategic accounts and renewals in an assigned territory • Drive customer adoption and unlock further digitalization • Identify growth opportunities and negotiate favorable renewal terms • Conduct regular business reviews with customers to ensure they derive value from our product • Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts • Evaluate portfolio and analyze usage, health, data, and behavioral patterns to prioritize outcomes for the customer • Travel occasionally to build customer relationships (up to 10%)

• Identify, qualify, and advance priority accounts with complex political and regulatory dynamics. • Build pipeline within your assigned territory, document that effort in the company’s CRM, and report on that progress on a weekly basis • Maintain a data and process-based forecast and report that to Sales leadership on a weekly basis • Support the sales cycle by navigating gatekeepers and influencers in school districts and local government. • Participate in account planning, deal strategy sessions, and proposal development, and ensure government relations insights are embedded in sales efforts. • Assist in removing political and regulatory roadblocks to close high-value sales opportunities. • In partnership with our Government Relations team, track and report on government engagement impact on pipeline progress and deal conversion. • Develop and execute strategic go-to-market and government relations plans within the Southeast, focusing on municipal and state-level initiatives. • Build and maintain strong relationships with key stakeholders, including: - Mayors, City Councilors, and other municipal officials - School Superintendents, School Boards, and Transportation Directors - Court staff, Prosecutors, and Law Enforcement Agencies - State Legislators and their staff (including former Chiefs of Staff) • Advocate for legislative and regulatory changes that support the use of AI-powered school bus safety technology. • Conduct research and analysis on relevant legislation, regulations, and policy issues. • Represent BusPatrol at public hearings, conferences, and other relevant events. • Develop and implement grassroots campaigns to raise awareness of school bus safety issues. • Collaborate with internal teams, including Government Relations, Marketing, and Legal, to achieve business objectives. • Monitor and report on legislative and regulatory developments.