The world's lightest sleep tracking wearable is here – Ultrahuman Ring AIR
User Experience Athlete – Call Support
Location
India
Posted
88 days ago
Salary
0
Seniority
Junior
Job Description
User Experience Athlete – Call Support
Ultrahuman
• Manage and resolve a large volume of inbound calls professionally and efficiently. • Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world. • Provide accurate information and resolutions for user queries regarding Ultrahuman products and services. • Send outbound emails to provide updates or confirm resolutions for users, ensuring clear and concise communication. • Quickly adapt to the needs of users from different regions, adjusting your communication approach to align with cultural and linguistic nuances. • Approach each interaction with empathy and patience, ensuring users feel valued and understood. • Accurately document user interactions, key issues, and resolutions in the system for future reference. • Work closely with cross-functional teams, including technical support, product, operations and engineering teams, to resolve user issues effectively.
Job Requirements
- Prior experience in call support (Min of 1 year), particularly in managing international clients, is highly preferred.
- A background in sports (preferably an athlete), health, fitness, and related areas.
- Exceptional verbal and written communication skills, with the ability to articulate thoughts clearly and concisely.
- Strong command of English, with an ability to understand and adapt to various regional accents.
- Strong analytical skills to diagnose and resolve user concerns effectively.
- Comfortable using CRM tools, payment gateway tools, workspace tools like slack, call support systems, and other relevant softwares.
- Must work night shifts to align with international time zones.
- Ability to handle diverse user profiles and dynamically adjust communication styles.
- A user-first mindset with a commitment to delivering exceptional experiences.
Benefits
- Work remotely from the comfort of your home.
- Opportunity to be part of a mission-driven team revolutionising health and fitness.
- A dynamic and inclusive work culture that fosters growth and learning.
Related Guides
Related Categories
Related Job Pages
More Product Designer Jobs
Sr. Manager, Product Design
Discovery Education Talent TeamDiscovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status, or genetic information.
We are looking for a highly skilled Sr. Manager, Product Design to lead, inspire, and grow a team of product designers responsible for crafting intuitive, accessible, and elegant experiences across Discovery Education’s suite of blended learning products. This is a player-coach role, combining hands-on design leadership with direct team management. You will collaborate closely with cross-functional teams, including product management, user research, and engineering, to shape strategy and deliver exceptional K–12 education solutions. With a deep commitment to user-centered design, you will play a pivotal role in driving innovation and delivering impactful, scalable experiences for students, educators, and administrators. In This Role You Will: - Strategic Product Leadership - Partnering with product and engineering leads to define team roadmaps, resource needs, and strategic priorities - Leading design contributions to key strategy discussions and long-term product visioning - Identifying and prioritizing initiatives that ladder to product and company-level OKRs - Hands-On Design Execution - Designing intuitive, functional, and elegant user experiences across DE’s digital products - Translating research and insights into user-centered design solutions - Presenting design work in compelling ways that highlight user impact - Team Management and Mentorship - Leading, mentoring, and developing a team of product designers - Facilitating 1:1s, design reviews, career planning conversations, and skills development - Driving team engagement, growth, and operational excellence - Cross-Functional Collaboration - Working collaboratively with UXR, product, and engineering to integrate research and testing throughout the design process - Coordinating design sprints, workshops, and other co-creation activities to support discovery and iteration - Sourcing and hiring top-tier design talent to grow a high-performing team - Process and Continuous Improvement - Advocating for UX value and best practices across the organization - Supporting scalable design processes that enhance team productivity and quality - Tracking and evaluating design impact through data and user feedback Core Competencies for Success: - Design leadership and team development - Strategic thinking and innovation - User-centered design and accessibility - Cross-functional collaboration - Communication and storytelling - Design systems and pattern libraries - Agile product development - Design facilitation and stakeholder engagement Credentials and Experience: - 6+ years of experience in product design, preferably in SaaS or EdTech environments - 3+ years of experience in a design leadership role with direct reports - Proven track record of delivering enterprise-level design solutions within Agile teams - Experience implementing product development methodologies (e.g., JTBD, Lean Canvas) - Expertise in conducting and applying UX research and usability testing - Legal right to work in the United States The hiring range for this position is between $168,200 - $185,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, this position is eligible for an Annual Bonus. ----- At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world. Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations. We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery. Why Join Discovery Education? Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page. Along with traditional insurance offerings, our inclusive offerings center around: - Career Development Ownership - Be the driver of your success! - Continuing Education AND Tuition Reimbursement Programs - Mentorship program and collaboration with veteran leaders - Constant opportunities for cross-functional training and skill building - Uncapped career growth Team Member Wellness – When you feel great, you do great work! - Leave for life’s moments including 7 recognized holidays - Take PTO without the vacation guilt - Up to 12 weeks of Paid Parental Leave - Annual Winter Holiday Break (typically the last week of December) This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work. Inspired? We would love the opportunity to review your candidacy! Select the blue “Apply Now” button at the bottom left of the screen to begin your application. Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status, or genetic information.
• Drive end-to-end design within your product team, from problem definition through refinement of final interactions • Turn ambiguous or technical workflows into intuitive, useful experiences for IT professionals • Design flows, interfaces, and interactions that simplify Microsoft 365 and cloud migration scenarios • Collaborate closely with PMs, engineers, and subject-matter experts to clarify scope and align strategy • Rapidly prototype, test, and iterate to validate assumptions and strengthen solutions • Use data, customer feedback, and product insights to guide decisions and improve outcomes • Explore AI-driven opportunities to make migration and governance flows more efficient, predictive, and reliable • Contribute to improving design practices through new tools, innovations, and methodologies • Help evolve the design system and ensure a consistent experience across ShareGate.
Senior Product Designer - ShareGate Migrate
Workleap - enWorkleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers.
Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: - The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. - ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? As a Senior Product Designer on ShareGate Migrate, you’ll work in a close product trio (PM, Tech Lead, Designer) to shape the experience of a product used in high-impact, operationally sensitive projects. You will design solutions that help IT administrators navigate complex migration scenarios with clarity and confidence. The work spans strategy and execution: defining problem spaces, shaping flows and interactions, refining UI details, and iterating quickly based on learning. You’ll thoughtfully explore where AI can enhance the experience and whether it’s simplifying planning, surfacing insights, or guiding teams through technical decisions. This is an opportunity to work on meaningful challenges that have a real impact on how organizations evolve their digital workplaces. You’ll thrive here if you enjoy complexity, collaborate naturally with engineers and PMs, and care about delivering dependable, thoughtful user experiences that scale. Responsibilities: - Lead end-to-end design within your product team, from framing problems to refining final interactions; - Turn ambiguous or technical workflows into intuitive, purposeful experiences for IT professionals; - Design flows, interfaces, and interactions that simplify Microsoft 365 and cloud-migration scenarios; - Collaborate closely with PMs, engineers, and subject-matter experts to clarify scope and align on strategy; - Prototype, test, and iterate quickly to validate assumptions and strengthen solutions; - Use data, customer feedback, and product insights to guide decisions and improve outcomes; - Explore AI-driven opportunities that make migration and governance workflows more efficient, predictive, and reliable; - Contribute to improving the design workflow with new tools, innovation, and new methodologies; - Contribute to the evolution of our design system and help ensure consistency across ShareGate. A typical week? You’ll move fluidly between strategic exploration, hands-on design, and close collaboration. Expect to: - Shape product direction during trio planning and discovery activities; - Translate customer needs and business opportunities into clear flows, wireframes, and prototypes; - Partner with engineering to refine scope, understand constraints, and uphold design quality throughout development; - Present in-progress work to teams and stakeholders for feedback during critiques and async reviews; - Review migration data, support trends, and user behavior patterns to inform decisions; - Refine interaction details and ensure thoughtful, cohesive hand-offs; - Document rationale and communicate decisions effectively across teams; - Utilize AI tools that increase your effectiveness in understanding our customers; - Prototype with AI prototyping tools regularly to communicate, test, and validate solutions. You’ll have autonomy, ownership, and a team that values thoughtful execution and continuous learning. What does your future team look like? You’ll join a multidisciplinary team where designers are involved early, shape direction, and partner closely with engineering and product management. We care about clarity, rigor, and delivering experiences that genuinely help technical users succeed. Design here is collaborative, feedback-rich, and committed to raising the bar both in process and craft. What are the next challenges awaiting your team? ShareGate is evolving rapidly, and the design problems ahead require both creativity and structured thinking. You’ll help tackle: - Enterprise-scale migration scenarios that push for clarity, predictability, and efficient execution; - Modernization of core experiences across ShareGate Migrate and our broader ecosystem; - A growing design system that supports new patterns, accessibility, and multi-product cohesion; - AI-native planning and guidance to help IT teams anticipate risks and make informed decisions. This is a role where you can influence not only how the product works today, but also how it evolves over the next several years. Qualifications - 6+ years designing B2B SaaS products within cross-functional teams; - Strong user instincts and confidence navigating ambiguous, technically complex problem spaces; - Proven ability to work across strategy, UX flows, UI design, and polished interaction details; - Ability to balance speed, technical constraints, and high-quality execution; - Experience designing for technical audiences (IT, admin tools, platforms) is a plus; - Experience designing or contributing to AI-powered experiences; - Clear communicator with strong storytelling skills, comfortable influencing product and engineering partners; - High attention to detail and a deep commitment to craft. Salary range: $120–$145k CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote
Senior Product Designer
Pandora FinanceA decentralized liquidity induction ecosystem for multi-asset classes.
• Lead the end-to-end design process for Aconomy's products, from concept to final implementation, ensuring a cohesive and high-quality user experience. • Collaborate with cross-functional teams, including product management, engineering, and peers, to define and execute the product roadmap. • Design intuitive web and mobile experiences for clients, ensuring seamless user journeys. • Conduct user research and usability testing to gather insights and validate design decisions, iterating based on feedback. • Develop and maintain a design system and component library to ensure consistency and scalability across all products. • Stay up-to-date with the latest design trends, tools, and technologies, applying them to enhance the platform's visual and functional design. • Mentor and guide junior designers, fostering a culture of continuous learning and improvement within the team.


