• Understanding our banking software and apps in-depth • Coordinating with software technicians, technical support, and developers as needed • Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project • Handling technical processes and the ability to explain such processes to less-technical people

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader. JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: As an API Support Specialist, you will work closely with vendors, development teams, and internal stakeholders to design, support, improve, and maintain API integrations that drive seamless financial experiences for our expanding customer base. This role requires a blend of technical expertise, problem-solving skills, and cross-departmental collaboration to meet both business and technical objectives. This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology, supporting innovative API solutions, and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects, we encourage you to apply! In this role you will: - Provide first response technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently - Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues - Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments - Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations - Maintain active communication and support with API users via customer service channels - Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely - Collaborate across multiple departments to ensure technical and business objectives are met - Advocate for developers by driving feature requests and requirements with Product and Engineering teams - Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities What you'll need: - Experience in API Support or 3+ years of software development - Demonstrated expertise with WebSockets, SQL, JSON, or using third-party REST APIs - Demonstrated ability to manager and respond to time-sensitive incidents, including participation in a periodic on-call rotation outside normal business hours - Experience with JIRA ticketing systems, GCP logs, and BigQuery are a plus - Experience with Java, C++, .NET, and other programming languages are a plus - A passion for excellent documentation, with strong oral and written communication skills - Experience troubleshooting complex problems, working effectively across multiple teams - Availability for 1st shift hours: 5:00am–2:30pm or 8:00am–4:30pm CST (fairly flexible and customizable) Compensation: The salary range for this role will be $70,000.00 - $80,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Location: This is a fully remote role. Candidates must reside in one of the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: - 20 additional flex remote days annually - 5 Company Wide Office-Optional weeks tied to major holidays Our Core Benefits Include: - Generous PTO - 7 Paid Holidays Annually + 5 Conditional Holidays Annually - 1 Service Day Annually - 401k with 3.5% Company Match - Paid Parental Bonding Leave - Health, Vision, Dental Coverage - Life and Disability Insurance Covered 100% by NinjaTrader We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This position is fully Remote. We are seeking candidates based in the USA or Canada. About Empathy: Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. The Care Team: The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. We’re looking for a compassionate, self-starting, organized, and collaborative bilingual (English/French) Care Outreach Associate to be a member of our growing Care Team. Your role will involve reaching out to eligible families via phone call to guide them through the onboarding process, describe our services, and serve as many families' first touchpoint with Empathy. About the role: This fully remote position is ideal for individuals who thrive in an autonomous environment. You will spend the majority of each workday making outbound phone calls to eligible families, guiding them through onboarding, and introducing them to our services. This role supports families in both English and French, adjusting communication styles and language to meet each user where they are. This is a high-volume, metrics-driven role that requires persistence, organization, and a warm, clear communication style. You’ll need strong self-management skills, including the ability to take ownership of your call list and follow protocols with consistency and care. You’ll be responsible for maintaining a steady pace throughout the day to complete outbound calls efficiently while meeting quality standards. Staying organized, hitting daily and monthly performance goals, and communicating consistently with your team and leadership will be key to your success in this role. You will also help ensure the quality and consistency of our French-language communications, including sharing feedback on translations and suggesting improvements where needed. Hours: Monday through Friday, starting between 9:00 and 10:00 AM ET, for 8.5 consecutive hours, including a 30-minute unpaid meal break and paid rest breaks. Required: - At least 2 years of work experience, preferably within a customer-facing role - Professional fluency in both English and French, with the ability to switch languages seamlessly during calls and written communications - A people person who easily connects with others, and who delights in helping solve problems and creating great user experiences - A desire to work at at a high-growth early stage start up - Someone self-motivated who takes a high level of ownership and accountability - Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone - Ability to thrive in an ambiguous environment - Mission-driven with a passion for helping families dealing with loss and other challenging life events - Comfort working with translated materials and identifying when language, phrasing, or examples need adjustment for French-speaking users. Preferred - Experience in high-volume outbound dialer-based sales roles and/or customer service environments that require patience and persistence - Familiarity with Canadian French dialects and comfort adapting language accordingly - Experience working in bilingual or multilingual customer support or outreach environments - Knowledge of lead generation and a good grasp of how to positively influence prospects - Experience using Slack, Zoom, Google suite, Zendesk, Aircall and other common software tools Compensation: - Compensation: $22.50/hour (local currency) plus a monthly bonus target of $1k for meeting call volume, quality, and performance goals. Bonus to be paid out quarterly. - Please Note: This includes a $1.00 per hour bilingual premium for candidates who pass a language proficiency exam demonstrating Advanced Mid proficiency in both written and spoken French. - Exceptional performance: Bonuses are performance-based and tied to individual call volume, quality, and engagement metrics. Those who consistently exceed goals may earn above the $1,000 monthly bonus target. Additional perks and benefits: - Company Equity in a high-growth start-up - Annual Remote Work and Wellness Stipends - Generous paid time off, including company holidays, vacation days, and paid leaves - Paid Bereavement Leave - Comprehensive health insurance coverage - Retirement savings plan with employer matching Application Process Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process. At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.

This position is fully Remote. We are seeking candidates based in the USA or Canada. About Empathy: Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. The Care Team: The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. We’re looking for a compassionate, self-starting, organized, and collaborative bilingual (English/French) Care Outreach Associate to be a member of our growing Care Team. Your role will involve reaching out to eligible families via phone call to guide them through the onboarding process, describe our services, and serve as many families' first touchpoint with Empathy. About the role: This fully remote position is ideal for individuals who thrive in an autonomous environment. You will spend the majority of each workday making outbound phone calls to eligible families, guiding them through onboarding, and introducing them to our services. This role supports families in both English and French, adjusting communication styles and language to meet each user where they are. This is a high-volume, metrics-driven role that requires persistence, organization, and a warm, clear communication style. You’ll need strong self-management skills, including the ability to take ownership of your call list and follow protocols with consistency and care. You’ll be responsible for maintaining a steady pace throughout the day to complete outbound calls efficiently while meeting quality standards. Staying organized, hitting daily and monthly performance goals, and communicating consistently with your team and leadership will be key to your success in this role. You will also help ensure the quality and consistency of our French-language communications, including sharing feedback on translations and suggesting improvements where needed. Hours: Monday through Friday, starting between 9:00 and 10:00 AM ET, for 8.5 consecutive hours, including a 30-minute unpaid meal break and paid rest breaks. Required: - At least 2 years of work experience, preferably within a customer-facing role - Professional fluency in both English and French, with the ability to switch languages seamlessly during calls and written communications - A people person who easily connects with others, and who delights in helping solve problems and creating great user experiences - A desire to work at at a high-growth early stage start up - Someone self-motivated who takes a high level of ownership and accountability - Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone - Ability to thrive in an ambiguous environment - Mission-driven with a passion for helping families dealing with loss and other challenging life events - Comfort working with translated materials and identifying when language, phrasing, or examples need adjustment for French-speaking users. Preferred - Experience in high-volume outbound dialer-based sales roles and/or customer service environments that require patience and persistence - Familiarity with Canadian French dialects and comfort adapting language accordingly - Experience working in bilingual or multilingual customer support or outreach environments - Knowledge of lead generation and a good grasp of how to positively influence prospects - Experience using Slack, Zoom, Google suite, Zendesk, Aircall and other common software tools Compensation: - Compensation: $22.50/hour (local currency) plus a monthly bonus target of $1k for meeting call volume, quality, and performance goals. Bonus to be paid out quarterly. - Please Note: This includes a $1.00 per hour bilingual premium for candidates who pass a language proficiency exam demonstrating Advanced Mid proficiency in both written and spoken French. - Exceptional performance: Bonuses are performance-based and tied to individual call volume, quality, and engagement metrics. Those who consistently exceed goals may earn above the $1,000 monthly bonus target. Additional perks and benefits: - Company Equity in a high-growth start-up - Annual Remote Work and Wellness Stipends - Generous paid time off, including company holidays, vacation days, and paid leaves - Paid Bereavement Leave - Comprehensive health insurance coverage - Retirement savings plan with employer matching Application Process Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process. At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.