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Customer Service Representative – Contractor
Location
United States
Posted
75 days ago
Salary
$18 - $21 / hour
Seniority
Junior
Job Description
Customer Service Representative – Contractor
Wayside Publishing
• Respond promptly and professionally to customer inquiries via phone, email, and chat, delivering accurate and timely solutions. • Manage support cases in Salesforce, documenting all communication, resolutions, and follow-ups. • Process orders and Purchase Orders, troubleshoot order issues, and handle post-order concerns, including returns, refunds, and replacements. • Provide product and order information with empathy and professionalism. • Coordinate with internal teams (e.g., Sales, Warehouse, Digital Support) to resolve complex issues. • Stay informed about current products, pricing, and policy updates to provide accurate information to customers. • Flag and share customer feedback that could improve our products, processes, or communications. • Meet or exceed quality and responsiveness metrics. • Perform other customer service-related duties as needed.
Job Requirements
- High School diploma or GED required; some college preferred.
- 1+ years of Customer Service or related experience.
- Experience working in a CRM like Salesforce is preferred.
- Comfortable with technology and multitasking across platforms.
- Strong written and verbal communication skills.
- Reliable, detail-oriented, and calm under pressure.
- Available to work between the hours of 8:30 AM and 8:30 PM Eastern Time.
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