Recruitment and Staffing company with users, clients & team members from all over Europe.
German Customer Support Consultant
Location
Greece
Posted
79 days ago
Salary
0
Seniority
Senior
Job Description
German Customer Support Consultant
Speakit
• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails) • Build customer trust through empathetic personalized conversations • Strive for first call resolution and taking true ownership of customer needs and issues • Engage with clients in a friendly and professional manner, while actively listening to their concerns • Offer support and solutions to customers in accordance with the company’s customer service policies • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database
Job Requirements
- Native/near-native level of German (minimum level C1, oral and written)
- Fluent level of English (minimum level B2, oral and written)
- Excellent communication skills and good troubleshooting and problem-solving skills
- Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
- Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
- Ability to work remotely from home
- EU Passport
- Relocation to Athens
Benefits
- Competitive salary (14 salaries per year)
- Performance based bonus
- Transportation bonus (only for on-site employees)
- Relocation covered
- Work from home (remote) *only if located in Greece*
- Health package
- Equipment provided
- Paid training and development opportunities
- Multicultural and modern working environment
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Specialist
SpeakitRecruitment and Staffing company with users, clients & team members from all over Europe.
• Act as the first point of contact for all the Polish-speaking customers • Identify and assess customers’ needs to achieve satisfaction • Assist customers to manage/secure their account & passwords • Resolve customers’ online store post-sales requests • Deliver high-quality support • Manage large amounts of incoming calls & emails • Build sustainable relationships and trust with customer accounts • Handle customer complaints, provide appropriate solutions
Dutch Customer Service Associate
SpeakitRecruitment and Staffing company with users, clients & team members from all over Europe.
• Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer • Listen to what drives our customers and provide solutions either by phone calls, emails, or chats • Handle inquiries about product orders, payments and deliveries, as well as customer complaints • Maintain high customer satisfaction • Take the extra mile to engage customers
Customer Service Specialist – Voice/Non-Voice
FreeUpA leading marketplace for pre-vetted virtual assistants, freelancers, and agencies in eCommerce and digital marketing.
• Set your own hourly virtual assistant freelance rates (or fixed-rate projects) • Set your own work from home schedule • Work and earn as much as you want as a virtual assistant freelancer
Customer Service Specialist – Voice/Non-Voice
FreeUpA leading marketplace for pre-vetted virtual assistants, freelancers, and agencies in eCommerce and digital marketing.
• Daily Virtual Assistant job opportunities • Set your own hourly virtual assistant freelance rates (or fixed-rate projects) • Set your own work from home schedule • Work and earn as much as you want as a virtual assistant freelancer
