Role Description Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Qualifications - Unique backgrounds, perspectives, and experiences are valued. - Encouragement to apply even if not meeting every listed requirement. Requirements - Employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. - Commitment to a culture of inclusion built upon core values of respect. Benefits - Corporate Retirement Savings Plan - Health and dental benefits - Short-term disability, and long-term disability - Life insurance, and AD&D – Company paid 2x base pay - Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) - Paid time off for holidays and Vacation - Employee Stock Purchase Plan - Tuition Assistance Plan - Adoption assistance - Employee Assistance Program/Work Life Resource Program

• Take your career to new heights and make a meaningful impact. • Accelerate your growth and achieve outstanding success. • Work within a flexible remote environment and engage with comprehensive training and mentorship.

• Configure and customize Salesforce Service Cloud to support customer service processes and workflows. • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce Service Cloud. • Implement and maintain Service Cloud features, including case management, knowledge base, entitlements, and service contracts. • Create and manage Salesforce Service Cloud reports and dashboards to monitor customer support metrics and KPIs. • Train customer support team members on Salesforce Service Cloud functionality and best practices. • Provide ongoing support and troubleshooting for Salesforce Service Cloud issues. • Stay up-to-date on Salesforce Service Cloud updates, releases, and best practices to continuously optimize our Service Cloud instance. • Collaborate with cross-functional teams, including customer support, IT, and operations, to ensure alignment of Salesforce Service Cloud with business objectives. • Assist with Salesforce Service Cloud integration with other business systems as needed.

• Configure and customize Salesforce Sales Cloud to support sales processes and workflows. • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce Sales Cloud. • Implement and maintain Salesforce Sales Cloud features, including custom objects, fields, workflows, validation rules, and process builders. • Create and manage Salesforce Sales Cloud reports and dashboards to provide insights into sales performance and trends. • Train sales team members on Salesforce Sales Cloud functionality and best practices. • Provide ongoing support and troubleshooting for Salesforce Sales Cloud issues. • Stay up-to-date on Salesforce Sales Cloud updates, releases, and best practices to continuously optimize our Salesforce instance. • Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure alignment of Salesforce Sales Cloud with business objectives. • Assist with Salesforce Sales Cloud integration with other business systems as needed.