PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is hiring a Senior Manager, Revenue Systems to own the GTM technology stack that powers our revenue organization. This is a foundational role for how we scale. You'll bring architectural clarity to our systems, tell us honestly what's broken or redundant, and drive the rebuild and optimization needed to support a high-growth enterprise sales motion. Salesforce is the center of our GTM systems. Around it sits a suite of tools (Outreach, Gong, HubSpot, Clay, and others) that need to work together cleanly and earn their place. You'll have real agency in shaping what that looks like, working closely with RevOps and GTM leadership to recommend, decide, and execute. This isn't a role for someone who maintains what exists. It's for someone who questions whether what exists is right, has a clear point of view on what "good" looks like, and drives the team to get there. You will report to the VP of Revenue Operations. What You'll Do: Systems Ownership & Architecture - Own Salesforce end-to-end: data model, workflows, automations, integrations, and governance - Conduct a rigorous audit of the current Salesforce instance and lead a meaningful rebuild where required - Continuously evaluate and optimize the broader GTM stack across marketing, sales, post-sales, and channel motions, eliminate redundancy and establish a coherent architecture that scales with the business GTM Systems Operations - Translate GTM workflows into durable system logic: lead routing, opportunity management, prospecting enrichment, post-sales handoffs, and renewal triggers - Govern CRM data quality: deduplication, account hierarchies, field hygiene, and attribution integrity - Document architecture decisions and integration logic so the organization's systems knowledge is shared and durable Agentic Workflow & AI Thinking - Proactively identify opportunities to introduce agentic automation across the GTM systems stack - where AI can replace manual steps, surface better signals, or accelerate workflows - Partner with our AI Operations lead to evaluate and adopt new capabilities, ensuring what gets built is grounded in clean systems and reliable data Who You Are: - 5-8 years in Revenue Operations, GTM Systems, or CRM Architecture within growth-stage B2B SaaS - Deep Salesforce expertise: you've built or rebuilt an instance before, not just administered one - Working knowledge of Outreach and HubSpot, and how the broader GTM stack integrates around Salesforce - A systems thinker who designs for scale, stability, and future automation, not just the immediate ask - Comfortable as auditor, architect, and executor: you assess what's wrong, design the fix, and build it - Genuinely curious about AI and its application to GTM workflows. You think in terms of what can be automated, not just what can be configured What Will Make You Stand Out: - You've led a Salesforce audit and rebuild at a company going through a step-change in GTM complexity - Experience with AI-powered GTM tooling: agentic automation, enrichment orchestration, or AI-assisted prospecting (Clay, Gong, Common Room, or similar) We provide a competitive salary range for this role - which is $125,000 – $145,000 base salary plus a 15% annual bonus - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the company’s employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

• Develop and execute global revenue operations strategies, ensuring scalability and alignment with organizational goals. • Collaborate with Sales leadership to design and implement processes that maximize sales team efficiency and revenue performance. • Identify gaps, develop solutions, and implement improvements across processes, systems, and reporting to enhance operational performance. • Utilize analytics and reporting tools to inform revenue forecasting, pipeline management, and strategic decision-making. • Drive enhancements in CRM platforms, sales technologies, and workflows in partnership with the Business Applications team to ensure accuracy and efficiency across all revenue operations functions. • Oversee all aspects of commission plans, including design, implementation, calculations, and accuracy, ensuring alignment with corporate objectives. • Prepare and deliver high-quality revenue and sales operations reports for executive leadership and board meetings, providing actionable insights. • Partner with Finance, HR, Marketing, and Customer Success Revenue Operations to drive seamless processes and optimize operational alignment. • Build and mentor a high-performing revenue operations team, fostering collaboration, innovation, and continuous improvement.

At Trunk Tools, we’re the leading AI company revolutionizing construction, the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite. Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes, we’re changing that by embedding AI directly into field operations. Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry’s unique challenges. After years of building the “brain” of construction, we’re now launching production-ready AI agents, starting with intelligent document processing and Q&A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 65+ employees (25+ engineers), we’re scaling fast and entering a period of hypergrowth. This is a rare opportunity to join at an inflection point. We are seeking a Director of Revenue Operations to build, lead, and optimize our Revenue Operations function. This individual will act as a player-coach: rolling up their sleeves to solve problems directly, while also building and guiding a small but high-performing team. The ideal candidate is deeply metrics-driven and an AI power user, leveraging advanced tools to accelerate productivity, streamline processes, and drive measurable results across our go-to-market (GTM) organization. Key Responsibilities - Strategy & Leadership - Define and execute the overall Revenue Operations strategy to support aggressive growth targets. - Serve as a thought partner to Sales, Marketing, Customer Success, and Finance leadership. - Lead, coach, and develop a team of RevOps professionals while remaining hands-on. - Process Optimization & Enablement - Implement AI-driven solutions to optimize workflows, reporting, forecasting, and pipeline management. - Build scalable processes across the customer lifecycle to reduce friction and increase efficiency. - Partner with GTM leaders to ensure operational alignment and data-driven decision-making. - Data, Analytics, & Metrics - Establish, track, and report on KPIs across sales, marketing, and customer success. - Drive a culture of accountability with clear, actionable dashboards and reporting. - Continuously identify opportunities for process improvements using AI and automation. - Technology & Tools - Own and optimize the revenue tech stack (CRM, marketing automation, analytics tools, etc.). - Evaluate and implement new tools, particularly AI-driven solutions, to improve productivity. Qualifications - 8+ years in Revenue Operations, Sales Operations, or a related GTM operations role, with at least 3+ years in leadership. - Proven track record of implementing AI/automation solutions to drive productivity and growth. - Exceptional analytical skills; obsessed with metrics, KPIs, and data integrity. - Strong communication and leadership skills; ability to influence across departments. - Hands-on experience with modern GTM tools (Salesforce, HubSpot, Gong, etc.) and AI platforms. - Experience in construction technology, SaaS, or related B2B industries is a plus. - Preferably based in Austin, TX (remote considered). What we offer 🎖️ A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters 💰 Competitive salary and stock option equity packages 🏥 4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance! 🤓 Learning & Growth stipend 🏠 Flexible long-term work options (remote and hybrid) 🥨 Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us! 🛫 Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation 🏝 IRL / In-Person retreats throughout the year Please note: All official communication from Trunk Tools will come from an email address ending in @trunk.tools. If you receive outreach from any other domain, please disregard it or report it to us. At Trunk Tools, we’re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.

• Own the end-to-end revenue operating model across Sales, Marketing, and Fulfillment • Lead annual and quarterly planning processes, including quota setting, territory design, and capacity planning • Translate company growth objectives into actionable GTM strategies and operational plans • Serve as the primary link between Finance and GTM, ensuring alignment between revenue forecasts, financial plans, and business performance • Own global revenue forecasting processes and accuracy, providing clear visibility to executive leadership • Define and manage pipeline coverage models, funnel metrics, and conversion benchmarks • Establish operating cadence including forecast calls, pipeline reviews, and quarterly business reviews • Deliver data-driven insights to inform executive decision-making and resource allocation • Design and scale processes across the full customer lifecycle (lead → opportunity → close → expansion → renewal) • Optimize lead management, routing, and conversion across Marketing and Sales Development • Identify and remove friction in the sales process to improve productivity, win rates, and cycle times • Standardize reporting and performance tracking across the GTM organization • Own the Revenue Operations technology stack (CRM, CPQ, marketing automation, and analytics tools) • Ensure data integrity, governance, and consistency across systems • Lead system enhancements, integrations, and automation initiatives to support scale • Evaluate and implement new technologies, including AI-driven tools, to improve GTM efficiency • Partner closely with Sales, Marketing, Customer Success, Product, and Finance to align on GTM strategy and execution • Provide operational and market insights to influence product, pricing, and growth strategies • Ensure seamless handoffs and accountability across the customer lifecycle • Act as a trusted advisor to executive leadership on revenue performance and operational strategy • Build and lead a high-performing global Revenue Operations organization • Develop strong leaders and create a scalable team structure aligned to business growth • Establish a culture of accountability, continuous improvement, and data-driven decision-making • Mentor and develop future leaders across the GTM organization