• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value) • Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. • Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases. • Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. • Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution. • Balance competing priorities and manage multiple projects and deals at the same time. • Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans. • Act as the voice of the customer to Twilio’s product and carrier relations teams. • Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. • Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce. • Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

• responsible for prospecting, solution selling and closing new business opportunities • responsible for new customer acquisition across the full Twilio portfolio • own highly analytical and consultative sales cycles • ability to multi-thread Enterprise accounts • work with customers across assigned verticals and regions • collaborate with Product Specialists, Value Engineering, and Enterprise Strategists • work with teams in Finance, Legal, Pricing, Product, and Operations • execute multiple projects and deals • partner cross functionally with Specialist Sales, services, product, and GTM Strategy & Operations • act as the voice of the customer to Twilio’s product and carrier relations teams • establish yourself as a subject matter expert in the unified communications and data platform industry • generate and maintain an accurate pipeline and forecast utilizing Salesforce

• Be the “CEO” of your own territory. Manage the full sales cycle, from prospecting and gathering information to calling departments, securing demos, and efficiently moving prospects through the pipeline to close. • Utilize your knowledge of higher education institutions to reach out to and connect with prospective schools within your region. • Attend around 4 conferences per year and participate in a few on-campus meeting days. • Work with various Upswing team members to understand the industry better and ensure we provide the best information to our prospects. • Be passionate about leveraging technology to improve student outcomes. • Communicate with the VP of Revenue on pipelines to strategize growth. • Connect and collaborate with a team of hardworking, passionate professionals focused on improving access to education for all.

• Own and exceed quarterly revenue targets by building and maintaining a strong, balanced pipeline. • Prospect for new business and partner with Marketing on lead generation campaigns. • Develop complex, value-based business cases using customer data to drive deals forward. • Build and nurture relationships across prospect and customer organizations, partnering with Customer Success post-sale. • Stay current on retail industry trends and provide feedback to Product Strategy. • Represent Appriss Retail at trade shows, conferences, and industry events. • Maintain accurate, up-to-date records in Salesforce CRM.