• Independently initiate contact with interested customers in the TV and multimedia sector • Advise customers on devices, accessories, and tariffs • Targeted promotion of new products to existing customers • Advise on and sell contract renewals and new contracts • Follow up on customer conversations

Description Anomaly Squared is seeking a motivated and enthusiastic Pre-Sales & Customer Service Representative to join our Outbound Insurance team in working remotely from home. As a Pre-Sales & Customer Service Representative, you will play a vital role in engaging potential clients and addressing their inquiries. Your contributions will help us enhance customer satisfaction and drive business growth. We offer a competitive hourly wage ranging from $7.25 to $10.50, along with a supportive team culture and opportunities for professional growth within the organization. Training sessions run every 30 days. Each session is for 2 weeks, Monday-Friday 9am-5pm EST. Training is 100% MANDATORY for the full 2 weeks. No exceptions can be made. Responsibilities - Engage with potential clients via dialing software and phone to provide information about our services - Assist customers with inquiries and provide solutions to their needs - Support the sales team by transferring pre qualified leads Requirements - Must reside in one of the following US states: NC, KS, SC, GA, TX, OK - Must have own equipment; it is not provided - Ability to work in a fast-paced, team-oriented environment - Strong organizational skills and attention to detail - Must have a positive attitude

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. About the role Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key Accountabilities - Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several blocks of business and multiple applications that administer those blocks. - Determines root cause and resolve client/customer issues, coordinating with internal departments as necessary. - Enters semi and non-routine client/customer updates into the appropriate system. - Serves as a team resource and mentor for new hires. - Participates in departmental/interdepartmental projects. - Provides back-up to the administrative processing area, when volumes increase. Minimum Requirements - High School Diploma or GED with 4 – 6 years of related experience. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $24.99 - $36.11 per hour The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.

The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, this role delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: - Delivers friendly, efficient customer service in a high-volume environment - Accurately captures and enters data into CareMC and other internal systems - Demonstrates active listening and communicates clearly to confirm understanding - Promotes future use of self-help tools when applicable - Maintains consistent attendance and meets quality and productivity standards - Additional duties as assigned KNOWLEDGE & SKILLS: - Effective verbal and written communication with active listening skills - Basic computer literacy and comfort using proprietary systems - Strong customer focus with ability to de-escalate routine issues - Attention to detail and time management skills EDUCATION & EXPERIENCE: - High School diploma or equivalent - 1+ year of customer service or call center experience PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $13.94 - $21.48 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote