Real Estate Operations Manager Bring your passion to Texas Health so we are Better + Together Work Location: Remote: 6130 W. Parker Road, Suite G01, Plano, TX Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights: - Gain a sense of accomplishment by contributing to a teamwork environment. - Receive excellent mentorship, comprehensive training, and dedicated leadership resources. - Remote Position What You Will Do: Leasing: a. Prepare lease proposal letters for tenant acceptance b. Prepare lease proposals and route for system approval c. Verify finished lease document matches proposal terms d. Route Leases/Amendments for execution and return to tenants e. Update, maintain rent rolls and insure accuracy 20%25 Construction: a. Meet with tenant and space planner to determine scope of renovation b. Schedule and attend all design meetings with tenant and space planner c. Coordinate and oversee pre-bid meeting with general contractors d. Collect tenant improvement overage from tenant e. Prepare CER?��s for construction projects f. Prepare preliminary project schedules, budgets and cost summaries g. Responsible for all Ebuilder input and documentation h. Schedule and attend all construction meetings I. Process all project related invoices 20%25 Corporate Coordination: a. Interface with internal departments requesting space reconfiguration in timely manner. b. Coordinate inter-department service to ensure all move issues are identified and budgeted. c. Coordinate inter-department requirements if construction and/or move required following approved policy. d. Ensure all approvals are acquired and documented. 20%25 Property Management: a. Insure each property is appropriately cleaned, maintained and safe. b. Inspect all properties for any deficiencies quarterly c. Take proactive approaches to resolve any identified concerns d. Negotiation and administration of new and renewing service agreements e. Insure proper documentation (Certificates of Insurance, W-9) f. Monitor and insure competency of work provided by contractor/vendor g. Maintains floor plans with departmental and/or tenant information 15%25 Financial Responsibilities: a. Budget rental revenue and resolve space absorption issues as they occur b. Budget TI dollars c. Prepare capital budget requests d. Process invoices for assigned properties e. Prepare monthly receivable and variance reports for assigned properties 15%25 Tenant Relations: a. Build positive relationships with physicians, office managers and their staff. b. Insure that tenant experience is a positive experience c. Meet with office managers on a quarterly basis d. Plan tenant appreciation activities throughout the year 10%25 What You Need: Education Bachelor's Degree Business Administration preferred 4 Years Related experience in lieu of degree Req Experience 5 Years Property Manager experience Req 2 Years Leasing and construction Req Licenses and Certifications DL - Drivers License Upon Hire Req Education Bachelor's Degree Business Administration preferred 4 Years Related experience in lieu of degree Req Experience 5 Years Property Manager experience Req 2 Years Leasing and construction Req Licenses and Certifications DL - Drivers License Upon Hire Req Skills 1. Must possess excellent customer service skills 2. Must have excellent communication skills (both written & verbal) 3. Must have strong organization and time management skills 4. Must be detail oriented and able to handle multiple tasks 5. Must be able to work independently with minimal supervision 6. Must project a professional appearance and demeanor 7. Must possess the ability to professionally handle confidential and non-routine information. 8. Must be proficient in the following PC applications: Microsoft Office Suite, Argus, Property Tract, Yardi and Yardi Voyager, CER Request form, e-Builder and Advance. Supervision Individual Contributor ADA Requirements Extreme Heat 1-33%25 Extreme Cold 1-33%25 Extreme Swings in Temperature 1-33%25 Extreme Noise 1-33%25 Working Outdoors 1-33%25 Working Indoors 67%25 or more Mechanical Hazards 1-33%25 Electrical Hazards 1-33%25 Explosive Hazards 1-33%25 Fume/Odor Hazards 1-33%25 Dust/Mites Hazards 1-33%25 Chemical Hazards 1-33%25 Toxic Waste Hazards 1-33%25 Radiation Hazards 1-33%25 Wet Hazards 1-33%25 Heights 1-33%25 Other Conditions 1-33%25 Physical Demands Light Work

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt. We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie. Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk. Who you are: We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism. What you’ll do: - Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism. - Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments. - Create and explain settlement statements. - Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy. - Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners. - Review subordination requests for approval or denial. - Follow all company, investor, and legal guidelines. What you’ll bring: - 1-2 years of experience with mortgage servicing call centers. - Experience reading mortgage documentation. - Relentless attention to detail with a high degree of accuracy. - Ability to multitask and work under pressure within a deadline-oriented environment. - Comfort working independently as well as in a team environment, with a desire to take ownership of work. - Strong client service skills, and an ability to communicate professionally with others. - Comfortable with being assessed according to our quality control guidelines. - Willingness to roll up your sleeves and assist with other tasks and teams as needed. - Bachelor’s degree, ideally in business, finance or a related field. The annual compensation for this role is $65,000. You’ll also receive meaningful equity, so you can share in our growth and success. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge. Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life. Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs. Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

Role Description We are looking for a Client Onboarding & PSP Operations Manager to take full ownership of the client onboarding process — from document collection to successful PSP and bank approvals. This role is highly operational and requires someone who understands how PSPs work, knows how to navigate onboarding challenges, and can proactively push processes forward. - Own the onboarding lifecycle - Lead end-to-end onboarding of new clients - Collect, review, and organize KYC/KYB and corporate documentation - Ensure files are complete, structured, and submission-ready - Manage PSP & bank relationships - Communicate directly with PSPs, banks, and vendors - Submit onboarding applications and manage the full process - Handle follow-ups, objections, and additional requirements - Understand PSP onboarding expectations and requirements - Work with internal teams to align corporate structures accordingly - Respond effectively to compliance-related queries - Track onboarding progress across multiple clients - Identify blockers and solve them proactively - Continuously improve onboarding processes and workflows Qualifications - Strong experience working with PSPs / payment providers - Solid understanding of: - Corporate structures & entities - KYC / KYB processes - Bank / PSP onboarding flows - Experience in at least one of the following industries: - Forex - Prop Trading (Prop Firms) - Gaming / iGaming - Experience communicating with banks and PSPs (handling queries, objections, follow-ups) - Fluent English (written and spoken) - Based in the EU (Cyprus preferred) - Experience with: - Google Workspace (Sheets, Docs, etc.) - CRM systems - Highly organized with strong attention to detail Requirements - Proactive and solution-driven mindset - Strong communicator who can confidently handle external partners - Hands-on operator who takes ownership and pushes things forward - Ability to manage multiple onboarding processes simultaneously Nice to Have - Basic compliance knowledge (AML, risk, onboarding standards) - Experience working with high-risk industries - Familiarity with multi-jurisdictional setups Benefits - High-impact role with full ownership - Work closely with global PSPs and financial partners - Flexible remote setup (EU-based) - Fast-paced, execution-driven environment

Role Description Buscamos uma pessoa que construa sistemas de conhecimento com visão de impacto, organização e escala. Aqui, você não irá apenas organizar informações: você será responsável por transformar conhecimento disperso em ativos estruturados, apoiando diretamente a tomada de decisão e o uso de Inteligência Artificial na empresa. Este papel é ideal para quem gosta de: - Estruturar informações complexas de forma clara e utilizável - Trabalhar próximo a áreas de negócio (Vendas, CS e Diretoria) - Criar sistemas, padrões e playbooks reutilizáveis - Resolver problemas relacionados à falta de organização, contexto e eficiência Como Engenheiro(a) de Contexto Organizacional, você será responsável por estruturar, evoluir e escalar a camada de conhecimento da empresa — garantindo que ela seja: - Clara - Acessível - Confiável - Reutilizável Você atuará como parceiro direto do CTO e das áreas de negócio, viabilizando: - Organização de conhecimento estratégico - Criação de playbooks e materiais operacionais - Estruturação de conteúdo para uso em Inteligência Artificial - Padronização e governança de informações Responsibilities and Duties - Estruturar e organizar conhecimento crítico da empresa (Vendas, CS, Estratégia, Produto) - Transformar reuniões, documentos e conteúdos em conteúdo organizado para uso como contexto - Criar e evoluir frameworks, modelos e playbooks operacionais - Definir padrões de documentação, organização e atualização de informações - Garantir consistência e confiabilidade do conhecimento disponível - Estruturar conteúdos e contextos para uso em Inteligência Artificial - Utilizar ativamente ferramentas de IA no dia a dia para análise, síntese e geração de conteúdo - Atuar próximo às áreas de negócio para capturar e traduzir conhecimento - Identificar e eliminar redundâncias, inconsistências e retrabalho - Criar automações simples e integrações para facilitar o fluxo de informação entre sistemas - Contribuir na evolução contínua dos sistemas de organização da empresa Você terá autonomia e contexto para transformar informação em eficiência operacional e vantagem competitiva. Qualifications - Mentalidade estruturada e orientada a sistemas - Capacidade de transformar complexidade em clareza - Interesse genuíno em organização, eficiência e produtividade - Boa comunicação com áreas técnicas e de negócio - Autonomia e senso de dono Requirements - Experiência com organização e estruturação de conhecimento - Forte capacidade de síntese e escrita clara - Experiência na criação de modelos, padrões e playbooks - Capacidade de estruturar informações para uso prático no dia a dia - Uso ativo de ferramentas de Inteligência Artificial generativa (ex: Claude, GPT, Gemini ou similares) - Experiência com ferramentas de documentação e organização (como Notion, Google Docs ou similares) - Experiência com ferramentas no-code e low-code (n8n, Zapier, etc.) para automação de processos - Capacidade de realizar integrações básicas entre sistemas (ex: CRM, gestão de tarefas, documentos) - Boa compreensão de processos de negócio Company Description