• Structure and organize the company’s critical knowledge (Sales, CS, Strategy, Product) • Transform meetings, documents and content into organized, context-ready materials • Create and evolve frameworks, models and operational playbooks • Define documentation, organization and information-update standards • Ensure consistency and reliability of available knowledge • Structure content and contexts for use in Artificial Intelligence • Actively use AI tools in day-to-day work for analysis, synthesis and content generation • Work closely with business teams to capture and translate knowledge • Identify and eliminate redundancies, inconsistencies and rework • Build simple automations and integrations to facilitate information flow between systems • Contribute to the continuous improvement of the company’s organizational systems

• Manage operations and maintenance of the EV charging network across Germany, ensuring high availability and reliability • Monitor performance, uptime, utilisation, and key KPIs • Provide technical support, perform remote diagnostics, and manage anomalies in line with SLAs • Coordinate and supervise preventive and corrective maintenance, including contractor interventions • Manage spare parts and ensure effective incident and escalation handling • Analyse performance data to identify issues and improve utilisation and customer experience • Drive optimisation initiatives and support expansion opportunities at existing sites • Act as the main operational contact for site hosts, service providers, and maintenance partners • Manage external service providers to ensure service quality and SLA compliance • Coordinate with internal teams (engineering, product, operations) and ensure clear reporting • Act as Verantwortliche Elektrofachkraft (VEFK) in line with DIN VDE 1000-10 • Ensure compliance with VDE, DGUV, and applicable regulations • Define and oversee electrical safety procedures and supervise contractor works • Maintain safety documentation and support incident investigations • Contribute to the continuous improvement of processes, systems, and documentation • Provide on-call support for second-level technical issues and critical escalations

• Drive the roadmap and execution for Game Studio, Platform, and Publishing Analytics, ensuring alignment with company goals and evolving business needs. • Act as a thought partner and strategic advisor to cross-functional leadership—translating ambiguous business problems into analysis opportunities for your team. And then ensuring those analyses have clear, actionable recommendations that influence game teams and publishing roadmaps. • Serve as the primary stakeholder interface, managing expectations and ensuring seamless delivery of high-impact analytical projects. • Partner with Data Science and Data Engineering leaders to define and implement scalable analytics frameworks and technical foundations to support holistic measurement, ROAS optimization, and data-driven decision-making at all levels. • Oversee the design and delivery of key gaming and publishing dashboards and reports, providing senior stakeholders with timely insights to guide strategy and investment decisions. • Collaborate with the larger Data org to ensure robust data infrastructure and governance, including tracking plans, pipelines, and source integration (e.g., MMPs, ad platforms, app stores). • Stay ahead of industry trends and emerging technologies, continuously identifying opportunities to improve analytical methodologies, tools, and frameworks. • Champion best practices in experimentation, measurement, and performance analytics—ensuring a culture of continuous testing and learning.

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Growth Partnerships team creates, manages, and expands a diverse and growing set of partnerships that help Upstart acquire, retain, and better serve our customers. We work with mission-aligned companies to expand Upstart’s reach and impact - companies whose customers can benefit from effortless credit, or whose products add value for our own customers. As one of Upstart’s primary engines of customer acquisition, the partnerships we create and grow are central to Upstart’s success. As the Partner Operations Manager at Upstart, you will play a critical role in ensuring our partner program operates smoothly and efficiently. You will own the operational backbone of Growth Partnerships—supporting partner onboarding, reporting, invoicing, and day-to-day partner needs—while collaborating closely with Account Managers and cross-functional teams (e.g. product, engineering, legal, and marketing). This is a new individual contributor role with high ownership, significant visibility, and meaningful opportunities for growth as the partner program scales. How you’ll make an impact - Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support - Partner closely with Account Management to support partner health, retention, and expansion through operational excellence - Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs - Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency - Identify opportunities to improve operational efficiency through process optimization, automation, and tooling - Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements - Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way Minimum Qualifications - 4+ years of experience in operations, partner operations, program management, or a related role - Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting - Experience managing multiple workflows or projects simultaneously in a fast-paced environment - Demonstrated ability to own processes end-to-end with a high degree of accountability - Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes Preferred Qualifications - Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment - Proficiency with business intelligence tools such as Looker or Mode - Experience using generative AI tools to improve operational efficiency or automate workflows - Comfort working with multiple data sources and internal dashboards to validate and reconcile results - SQL experience or ability to write basic queries for data validation and analysis - Experience supporting compliance audits or regulatory documentation processes Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $109,700—$151,800 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees - Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose - Health Savings Account contributions from Upstart for eligible plans - Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage - Paid time off, sick and safe time, and company holidays - Paid family and parental leave to support caregiving and major life moments - Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy