• Responsibility for strategically important key accounts • Development, planning and implementation of the nationwide sales strategy in Germany for the assigned key account • Establishing and expanding contacts with decision makers on the customer side • Ensuring and monitoring achievement of sales targets in cooperation with all relevant internal stakeholders such as Marketing, Regional Sales, SCM, Finance, Inside Sales, etc. • Preparation of forecasts • Responsibility for all sales-related measures, including implementation of marketing activities and the successful introduction of new products • Reporting line to the Head of Key Account Management

• Build and maintain strong, long-lasting relationships with Private Equity groups, CEOs, Board of Directors, and their portfolio companies. • Develop and implement strategic account plans that align with client business objectives and drive growth. • Provide expert guidance on digital marketing strategies, including SEO, SEM, social media, and other online marketing channels. • Monitor and analyze account performance metrics, preparing regular reports and presentations for clients. • Work closely with internal teams, including marketing, sales, and product development, to deliver comprehensive solutions to clients. • Deliver compelling presentations and communicate effectively with senior-level executives and stakeholders. • Travel as needed to meet with clients, partnership QBRs, team gatherings, and industry events.

• Identify, recruit, and onboard new partners based on Palmetto LightReach business objectives. • Serve as the primary point of contact for assigned contractor partners across residential home services trades. • Lead on-site and virtual trainings for sales reps on how to position, present, and close the LightReach program in the home. • Collaborate with Sales and General Managers to drive alignment and adoption at the leadership level. • Support sales teams through ride-alongs, objection handling, and in-home pitch coaching. • Monitor LightReach activity, adoption rates, and engagement metrics; proactively address friction points. • Partner with internal teams to refine tools, resources, and partner support processes. • Gather field-level feedback to inform platform improvements and partner enablement content. • Ensure a high level of professionalism and partner satisfaction across every touchpoint.

• Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure. • Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels. • Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs. • Execute win/win renewal negotiations to maximize contract value while nurturing client relationships. • Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience. • Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion. • Handle commercial inquiries and requests from customers promptly and effectively. • Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.