• Supporting the day-to-day processing and reconciliation of client cash movements. • Ensuring an excellent operational experience by reviewing client transactions in a timely and accurate manner. • Becoming familiar with the operations of clients and their use of the platform. • Understanding fiat operations, regulatory and operational considerations of each step. • Working closely with Client Operations teammates to ensure processes and procedures are developed and refined.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a CPE Associate I, Operations Support. Client& Payment Experience roles at Flywire are not your typical ‘support’ roles. As a key point of contact for handling escalated inquiries from Flywire internal stakeholders, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our client & payer’s problems. As part of this role, you will be the key point of contact for handling escalated inquiries from Flywire internal stakeholders, guiding clients and customers through their Payins and Payouts processes. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Client& Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex Payins and Payouts inquiries. You're highly skilled at uncovering clients and customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Be a subject matter expert on the Payins and Payouts topic supported by the CPE function. - Handle clients and customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive client & payer’s outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex Payins and Payouts problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Collect feedback to better understand Payins and Payouts issues and client & payer’s trends - be the voice of the client & payer’s within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to clients and customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in clients and customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English. - 2 years of experience in client and customer support, a background in banking or payments is a plus. - Strong work ethic focused on learning and effectively performing assigned tasks. Communication - Demonstrates strong written and verbal communication skills, confidently engaging with clients and customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting client and customer interactions and follow-up actions. - Experience communicating with a global client and customer base and/or demonstrate an empathetic and cultural-aware communication style. - Efficient communication with internal teams and demonstrate global collaboration. Knowledge & Application - Possesses a foundational understanding of the company’s products, services, and support processes. - Capable of addressing straightforward and routine client and customer issues by adhering to established guidelines and standard operating procedures (SOPs). - Maintains up-to-date knowledge of products and services to provide accurate and reliable information to clients and customers. Problem Solving - Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline client and customer inquiries across multiple channels and platforms. - Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to client and customerqueries. Data Analysis - Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from client and customer interactions. Technologies We Use: - Zendesk - Google Workspace - Banking and partner back offices - Looker Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

• Your main goal will be to design and scale n8n’s post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes Customer Success and Support faster and better. • Own headcount planning and capacity models to align resources with retention and expansion goals. • Drive territory/segment design to support clear coverage, prioritization, and predictable execution. • Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions. • Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions. • Define and operationalize customer health scoring that becomes a trusted input for prioritization and action. • Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making. • Translate strategy into efficient systems and automation that improve quality, speed, and consistency. • Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals. • Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day. • Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity. • Lead cross-functional initiatives with strong stakeholder management and crisp execution. • Build trust through operational rigor, clear communication, and measurable impact (with the potential to grow into managing a small team depending on seniority).

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are We are looking for a systems-thinker and a builder. This is not a conventional marketing role that requires years of marketing operations experience. We are looking for a high ownership builder (this is a hands on role) that can build AI-driven marketing workflows. This person will design, implement, and optimize AI-powered workflows, automations, and agents that support campaign execution across our marketing organization. You are a problem solver that adapts quickly to using new tools and technologies. You have built automation independently without relying on software development teams. You enjoy continuous improvement and rapid experimentation. Your work will directly impact customer acquisition and engagement. What You’ll Do - Build AI workflows to send multi-channel personalized campaigns - Design prospect and lifecycle workflows powered by AI - Develop end-to-end workflows that replace manual marketing processes across channels - Use AI for segmentation, personalization, optimization, and decision logic — not just content generation. - Prototype quickly– rapidly experiment and optimize. What You’ve Done - Bachelor’s degree - Built automated workflows independently, without reliance on software engineering teams - Designed and built AI-driven workflows that span multiple marketing tools, not a single one - Skilled at managing multiple priorities in a fast-paced environment - Worked across multiple tools including AI coding assistants (Claude Code or Cursor) and/or workflow automation (Gumloop or other). - Experience with Salesforce, Hubspot, Marketo, and/or Zapier - Demonstrated ability to work independently in a remote environment - Passion for brightwheel’s mission and improving outcomes in early education Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.