• Your main goal will be to design and scale n8n’s post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes Customer Success and Support faster and better. • Own headcount planning and capacity models to align resources with retention and expansion goals. • Drive territory/segment design to support clear coverage, prioritization, and predictable execution. • Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions. • Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions. • Define and operationalize customer health scoring that becomes a trusted input for prioritization and action. • Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making. • Translate strategy into efficient systems and automation that improve quality, speed, and consistency. • Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals. • Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day. • Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity. • Lead cross-functional initiatives with strong stakeholder management and crisp execution. • Build trust through operational rigor, clear communication, and measurable impact (with the potential to grow into managing a small team depending on seniority).

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are We are looking for a systems-thinker and a builder. This is not a conventional marketing role that requires years of marketing operations experience. We are looking for a high ownership builder (this is a hands on role) that can build AI-driven marketing workflows. This person will design, implement, and optimize AI-powered workflows, automations, and agents that support campaign execution across our marketing organization. You are a problem solver that adapts quickly to using new tools and technologies. You have built automation independently without relying on software development teams. You enjoy continuous improvement and rapid experimentation. Your work will directly impact customer acquisition and engagement. What You’ll Do - Build AI workflows to send multi-channel personalized campaigns - Design prospect and lifecycle workflows powered by AI - Develop end-to-end workflows that replace manual marketing processes across channels - Use AI for segmentation, personalization, optimization, and decision logic — not just content generation. - Prototype quickly– rapidly experiment and optimize. What You’ve Done - Bachelor’s degree - Built automated workflows independently, without reliance on software engineering teams - Designed and built AI-driven workflows that span multiple marketing tools, not a single one - Skilled at managing multiple priorities in a fast-paced environment - Worked across multiple tools including AI coding assistants (Claude Code or Cursor) and/or workflow automation (Gumloop or other). - Experience with Salesforce, Hubspot, Marketo, and/or Zapier - Demonstrated ability to work independently in a remote environment - Passion for brightwheel’s mission and improving outcomes in early education Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.

• Own end-to-end execution across RM and CI deployments • Maintain operational predictability across geographies, time zones, and product types • Establish clear escalation pathways and risk thresholds • Design global contributor acquisition and reactivation systems • Optimize throughput per city and per log • Align incentives with delivery velocity and QA quality • Lead the QA function as a control system, not just a review layer • Define pass-rate thresholds, rejection logic, and retraining loops • Ensure data meets client-facing standards without threshold dilution • Track and optimize cost-per-approved submission • Forecast fulfillment timelines based on early signal velocity • Prevent margin leakage through structural discipline • Build Plan A/B/C routing for all major deployments • Mitigate risks related to geography gaps, contributor churn, or platform failures • Reduce late-stage surprises through early signal detection • Align Operations with Sales timelines and client SLAs • Collaborate with Engineering to strengthen execution tooling • Partner with Community to sustain contributor engagement • Hire, train, and manage regional operations leads • Define performance standards and accountability structures • Build a culture of execution discipline and ownership

ICF is seeking an experienced Wildfire Subject Matter Expert to provide mission expertise supporting systems used by Federal land management agencies, including USFS, USDA, DOI, and BLM. This role ensures that technology solutions accurately reflect real-world wildfire operations, supporting incident planning, resource coordination, situational awareness, and reporting across the wildfire lifecycle. The ideal candidate brings deep operational knowledge of wildfire management and fire ecology and can translate field realities into actionable requirements that improve decision-making and operational effectiveness. Job Location: This position requires that the job be performed in the United States.  If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. - You may be asked to travel once a quarter to an office. - Our core work hours are 10am - 4pm Eastern Time with the option to start earlier or work later depending on your time zone. What You Will Do: - Provide subject matter expertise on wildfire operations, fire ecology, and land management practices to ensure systems align with real-world operational needs. - Translate wildfire operational processes, terminology, and workflows into clear system requirements and product improvements. - Validate system workflows, data elements, and reporting capabilities to ensure alignment with wildfire incident management practices. - Support development of operational scenarios, user stories, and acceptance criteria that reflect wildfire planning and response activities. - Review product increments and provide feedback to ensure solutions support incident planning, resource tracking, and situational awareness. - Advise technical and product teams on policy, operational standards, and interagency coordination considerations. - Support training and change management efforts to ensure successful adoption of new capabilities across operational users. - Provide guidance on wildfire risk assessment, mitigation strategies, and decision-support approaches used in wildfire management. What You Will Bring With You: - Bachelor’s degree in Forestry, Fire Science, Natural Resources, Environmental Science, or related field. - 12+ years of experience in wildfire operations, wildfire analytics, land management, or related mission areas, including experience working in interagency wildfire coordination environments. - Ability to obtain and maintain a Public Trust clearance; must reside in and be authorized to work in the United States. What We Would Like You To Bring With You: - Advanced degree in Forestry, Fire Science, Natural Resources, Environmental Science, or related discipline. - Experience supporting Federal land management agencies or interagency wildfire programs. - Experience translating wildfire science, fire behavior modeling, or operational practices into decision-support tools, policy guidance, or technology solutions. - Experience supporting operational planning, risk assessment, and emergency response activities related to wildfire management. - Familiarity with wildfire incident management systems, operational reporting tools, or geospatial decision-support systems. - Demonstrated ability to communicate wildfire science and operational insights to technical teams, leadership, and operational users. Professional Skills: - Strong analytical and problem-solving capabilities with the ability to translate complex wildfire operations into clear operational requirements. - Excellent written and verbal communication skills, with the ability to explain wildfire concepts and operational considerations to technical and program teams. - Proven ability to collaborate across multidisciplinary teams and support alignment between operational users, technical teams, and leadership. - Ability to balance operational realities, policy considerations, and system capabilities in fast-paced mission environments. #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)