• Help develop and evolve, with our CTO and CEO, our vision and strategy for one or more offerings, products, or components • Own the product strategy and roadmap for the offerings, products, or components • Develop and maintain the business case for investing in the offerings, products, or components • Be actively engaged with the market: with customers, prospective customers, and competitive intelligence • Lead, and engage closely with, the process of envisioning, scoping, designing, and developing requirements for new platform features • Work closely and collaboratively with internal stakeholders to ensure that they support and are bought into our platform development initiatives • Work with sales and marketing to position, launch, and achieve market traction for new platform features • Support, as required, early product adoption, including directly supporting early sales • Ensure that engineering has what it needs to successfully build compelling platform features • Identify and help implement agile product management principles and processes that engage stakeholders, increase end-to-end productivity, and deliver quality • Set clear financial, usage, engagement, quality, and other, measurable, goals for the platform and feel a strong sense of accountability for achieving them

• Be a hands-on leader and coach to engineering teams in successfully delivering scalable, maintainable, and secure features to our customers; serving as a role model for code quality, process, and improvements • Leverage advanced TypeScript implementations of React primarily in Next.js but also Astro, Remix, and Gatsby as well as modern styling frameworks (Tailwind, MUI, CSS Modules, etc) on modern content, commerce, or custom applications • Conduct technical audits to present software architecture recommendations in the format of a Technical Approach Document that outlines the software and hosting architecture, software bill of materials, development strategy, and technical best practices • Work on all aspects of web products, including implementation of the design wireframes, high-fidelity designs, animation/motion, business logic, interfaces to the backend APIs, incorporating analytics & SEO, performance and security • Work with the growth team in developing proposals and pitches through user research and emerging technologies to drive innovation and shape product ideas • Collaborate with Design, Engineering, Product, and Growth teams; to define, design and ship new features • Collaborate with project leadership to control the projects scope, ensure proper development workflow, and the project is successfully delivered on time and on budget • Understand and define client requirements, and create strategic relationships with technical stakeholders at client organizations • Work with the quality assurance department to set up the right testing activities (manual, automation, security, load/performance, accessibility, etc) • Collaborate with DevOps team to setup and deliver necessary infrastructure (environments, build systems, CI/CD, etc) for the development and productionization of the project • Develop, and maintain reusable web software components/libraries for internal use to maximize development efficiency • Build and manage a diverse and geographically dispersed team, while fostering a collaborative and inclusive environment • Ensure team completes assigned tasks in a timely manner within project constraints • Cultivate a collaborative working environment and a culture of technical ownership

• Implement, operate, and oversee all aspects of accreditation processes. • Maintain and submit annual reports, self-evaluation studies, and program applications. • Coordinate with the Chief Compliance Officer and senior leaders to ensure compliance with accreditation requirements. • Lead the development of accreditation-related documents and presentations. • Stay updated on accreditation standards and maintain professional growth through workshops and seminars. • Liaise with faculty and staff to familiarize them with accreditation policies and procedures. • Manage multiple projects concurrently, ensuring timely completion and adherence to standards.

• Build relationships with the appropriate levels and functions of customer organizations to ensure the successful delivery of Accuserve’s value proposition. • Identify key issues and generate creative solutions designed to strengthen the branded partnerships that go beyond the status quo while achieving breakthrough results. • Collaborate with key internal and external stakeholders and develop strategic business plans for assigned accounts to drive for opportunities that sustain the firm’s competitive edge. • Leverage customer, industry, and internal data to drive effective margins and cross selling opportunities with your key accounts. • Work closely with sales leaders and operations team leads to ensure successful transitions from the sale to operationalization. • Manage daily success across assigned accounts, collaborating closely with clients and operations to ensure alignment and outcomes are achieved. • Conduct a cadence of client meetings to accomplish strategic objectives. • Build, analyze and report on key performance indicators for each account. • Work with Client Services on issues, assisting with message delivery. • Be knowledgeable of all products, services, and value of offerings. • Establish and follow best practices. • Think strategically with innovative ideas to increase sales and improve customer experience. • Serves as a mentor to the Clients Vendor Managers. • Works with complex and large carrier clients. • Other duties as assigned.