Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Position Description: At Novara, we help organizations in high-risk industries resolve issues before they become incidents through safety and operational risk management software and training content. The Sr. Business Applications Administrator is a hands-on owner of the day-to-day administration and continuous improvement of Novara’s go-to-market systems—Salesforce at the center, plus its connected ecosystem. Reporting to the Business Applications Manager, you will keep our revenue and customer operations running smoothly by maintaining clean data, scalable automation, reliable integrations, and an excellent user experience for Sales, Marketing, Customer Success, Support, and Finance stakeholders. This role blends classic Salesforce administration with modern SaaS systems operations. You will take ambiguous requests, turn them into clear requirements, build declarative solutions (and occasional light-code enhancements where appropriate), and drive adoption through documentation, training, and thoughtful change management. Novara is also investing in AI-forward workflows, including an AI prospecting motion and an account copilot agent. You will help operationalize these capabilities inside our CRM and broader tech stack with the right guardrails, monitoring, and human-in-the-loop review so AI is useful, safe, and measurable. Responsibilities: Salesforce Administration & User Support - Serve as a primary Salesforce administrator (with the Business Applications Manager), supporting Sales Cloud and related GTM workflows. - Manage user setup, profiles, permission sets, role hierarchy, and access requests; maintain security controls aligned to least-privilege principles. - Troubleshoot and resolve Salesforce issues and integration-related sync errors; act as an escalation point for complex user and data problems. - Build and maintain Salesforce configuration: custom objects/fields, page layouts, record types, validation rules, and Lightning record pages. - Design, build, and iterate on declarative automation (Flows, approvals, assignment rules, notifications) to remove manual work and reduce cycle time. - Create and maintain task/case templates, email templates, guided processes, activity plans, and in-app guidance that improve user consistency and adoption. - Own sandbox hygiene, release coordination, testing/UAT support, and deployment processes (change sets/devops tooling as applicable). Revenue Systems & Integrations - Monitor and support integrations between Salesforce and adjacent systems (e.g., sales engagement, lead enrichment, routing, marketing automation, support, finance/billing). - Partner with internal teams and vendors to troubleshoot failures, improve data mappings, and keep end-to-end data flows reliable. - Maintain a consistent data model and system architecture in partnership with the Business Applications Manager; document key objects, fields, and integration touchpoints. Data Integrity, Governance & Reporting - Own operational data quality: deduping, normalization, enrichment workflows, picklist rationalization, required fields, and validation patterns. - Establish and maintain lightweight governance (field definitions, process standards, release notes, and change control) to keep the CRM trustworthy as Novara scales. - Build and maintain reports and dashboards that improve pipeline visibility, operational throughput, and customer lifecycle insights for leaders and front-line teams. - Partner with RevOps analytics on metric definitions and dataset hygiene (ARR/MRR, pipeline stages, conversion rates, activity, renewal/expansion tracking). Process Optimization & Enablement - Translate stakeholder needs into clear requirements, solution options, and effort/impact tradeoffs; contribute to system roadmap prioritization. - Map workflows across Sales, Marketing, Customer Success, Support, and Finance; identify bottlenecks and implement scalable improvements. - Create and maintain SOPs, playbooks, and process diagrams in the internal knowledge base; partner with Enablement on training and adoption plans. - Support user communications for new features and process changes (release notes, office hours, enablement sessions, and in-app announcements). AI-Enabled Workflows & Agent Operations - Partner with the Business Applications Manager and RevOps to implement and scale AI-assisted workflows within Salesforce and adjacent tools (e.g., guided support, intelligent routing, knowledge surfacing). - Help operationalize an AI SDR/BDR capability by ensuring AI-driven outreach, qualification, and activity logging integrate cleanly with CRM data and routing rules. - Support an account copilot agent for customer-facing teams by enabling secure access to account context (with permissions), curated knowledge, and measurable next-best-action recommendations. - Define and maintain AI guardrails: sensitive-data handling, role-based access controls, auditability, and clear human-in-the-loop escalation paths. - Create repeatable AI patterns (prompt libraries, reusable templates, evaluation checklists) and monitor performance for drift, quality issues, and adoption gaps. - Track success metrics for AI initiatives (cycle time, throughput, conversion, quality, CSAT/user satisfaction) and iterate based on evidence. Knowledge, Experience, Requirements: - 5+ years of experience administering Salesforce in a SaaS environment (Sales Cloud required; Service Cloud a plus). - Salesforce Administrator Certification required; Advanced Admin, Platform App Builder, Sales Cloud Consultant, or CPQ/Revenue Cloud certifications strongly preferred. - Strong hands-on experience building declarative solutions (Flows, approvals, validation rules, automation patterns) and supporting complex business processes. - Proven ability to support a connected revenue stack (e.g., sales engagement, enrichment, lead routing, marketing automation, support/CS tooling, finance systems) and troubleshoot integration issues. - Working knowledge of SaaS go-to-market and customer lifecycle concepts: lead-to-cash, opportunity management, forecasting, renewals/expansions, subscription/ARR mechanics, and basic quote-to-cash stages. - Comfort working with data at scale (Excel/Google Sheets); experience with data loads, deduping strategies, and data quality monitoring. - Strong stakeholder management skills: can gather requirements, communicate tradeoffs, and drive adoption without formal authority. - Clear written communication and strong documentation habits; able to turn tribal knowledge into usable SOPs. - Interest and practical exposure to AI-enabled business workflows (even if early): prompt design basics, evaluation, failure modes, and the need for human review and governance. Nice-to-Have: - Experience with Salesforce CPQ / Revenue Cloud, CLM, subscription management, or billing integrations. - Familiarity with common RevTech tools (e.g., Outreach/Salesloft, ZoomInfo, LeanData, Marketo/HubSpot, Gong, Chili Piper) and iPaaS automation (Workato, Zapier, MuleSoft). - Basic SQL and/or BI experience (Power BI, Looker, Tableau) and comfort partnering on data models and definitions. - Experience implementing AI features in Salesforce or revenue tooling (e.g., Einstein/Agentforce or other LLM-powered assistants), including governance and monitoring approaches. - Exposure to regulated SaaS verticals and data/privacy constraints. Success Criteria: - Salesforce is reliable, well-governed, and easy to use: users trust the system and adoption improves over time. - Support requests are resolved quickly with strong root-cause fixes, not repeated workarounds. - Data quality measurably improves (fewer duplicates, higher completeness/accuracy) and reporting is consistently “exec-ready.” - Key integrations remain healthy and issues are detected and addressed before they impact the business. - Automation reduces manual steps across lead-to-cash and post-sale workflows, improving cycle time and throughput. - AI initiatives launch with appropriate controls and deliver measurable improvements in efficiency and customer/rep experience. Compensation:Annual Base Salary Range of 100k-125k Annual Bonus Opportunity of 10% As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. About Novara Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA. Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@novara.com. Please see our Candidate Privacy Notice here

• Responsible for analyzing business needs, gathering requirements, and facilitating effective communication between stakeholders and technical teams. • Conduct thorough requirements analysis and document processes. • Identify areas for improvement and work closely with project managers, stakeholders, and developers to deliver high-quality solutions in an Agile environment.

• Assist in gathering, analyzing, and documenting business and product requirements • Translate business needs into clear user stories, use cases, and functional requirements • Support the Product Owner in maintaining and prioritizing the product backlog • Participate in sprint planning, reviews, and retrospectives • Collaborate with development and design teams to clarify requirements and acceptance criteria • Conduct basic market, user, and competitor research • Help validate delivered features against business requirements • Prepare simple documentation, presentations, and reports for stakeholders • Support UAT (User Acceptance Testing) activities and feedback collection

• Create stories by working closely with the Sr. Business Analyst, Product Manager and/or SME's to understand requirements • Review stories with Sr. Business Analyst or Product Manager prior to story review for any issues and/or updates needed • Present stories during story review to developers, quality assurance and other product teammates • Partner with developers and quality assurance team during sprint to answer questions and clarify requirements, as needed • Perform production deployment check out by executing test cases and communicating to business of successful deployment • Perform analysis on complex features that span across teams and platforms to ensure minimal downstream effects • Liaison between the business customer and the technology providers, both internally and externally • Work with Business Users, Development Team, and Quality Assurance Team on updating application documentation • Responsible for the analysis, and specification of effective, efficient, and innovative business technology requirements • Work with support team to determine tier 1 issues and provide solutions, versus real issues that should be escalated to product and technology teams • Triage bugs in multiple environments • Document product features, process, and data flows • Play a key part of development events including planning, refinement, review, retrospective, sprints, and daily scrums • Execute production sprint deployment & validate features are working as expected