NETWORK ENGINEER This is a fully remote position; however, occasional travel may be required. PURPOSE   This position’s primary responsibility is to provide operational support for our clients’ network infrastructure including switches, routers, wireless access points and controllers, and firewalls. In addition to support, the network engineer will be involved in building, configuring and securing network infrastructure for clients. The successful candidate will have strong project management, organizational, and communication skills, along with a strong sense of urgency. RESPONSIBILITIES   - Address escalated tickets for complex operational issues in client networks. - Maintain clients’ existing networks to ensure stability and compliance, and to address any issues and failures that arise during normal operation. - Communicate with clients regarding status of open tasks daily. - Assist with projects for data network design, development, and implementation, working in conjunction with professional services teams. - Follow established processes for all work, adhering to Ascend’s quality standards. - Development of documentation for client networks, including network diagrams. - Work with vendors for support case resolution. - Assist in mentorship/training of junior engineers. - Participate in an on-call rotation to provide off-hours support. MINIMUM SKILLS, EDUCATION, AND EXPERIENCE   - Ability to communicate complex technical problems clearly to customers, with appropriate understanding of business impact and empathy for the client’s situation. - A strong sense of urgency (required). - Minimum 3 years Network Engineering experience (preferably at an MSP). - Knowledge of VoIP technologies preferred. - Experience with network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti. - Experience with cloud networking concepts in Azure and AWS. - Extensive knowledge of network protocols, services, and monitoring tools. - Cisco CCNA and/or CCNP, or Fortinet FCP certification or equivalent working experience is required. - Ability to learn about new technologies rapidly and continually. PREFERRED SKILLS, EDUCATION, AND EXPERIENCE - Bachelor's degree or higher in Computer Science, Information Technology, Management Information Systems, or related degree program. Compensation range starting at: $86,000/year The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience. At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.  CORE VALUES  We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:    - Committed to Client Success: Our actions and our words always align with the best interest of the client.  - One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.  - Integrity: We are unquestionably committed to doing the right thing even when it is hard.  - Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.  - Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.    PHYSICAL DEMANDS:   Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

The Network Observability Senior Advisor helps design and support tools that monitor network performance and identify problems. This role works with leaders and technical teams to make sure networks run smoothly and issues are found quickly. The Senior Advisor is a trusted expert who leads complex projects, supports other engineers, and helps fix the most difficult problems. This role works across many systems and technologies and is known as a key problem‑solver for network and infrastructure issues. Responsibilities - Design and build tools that monitor network performance and detect problems. - Lead work on complex network and infrastructure projects. - Fix difficult and high‑priority network and system issues. - Create and maintain technical standards to ensure systems are reliable and easy to manage. - Guide and mentor other engineers and provide technical support when needed. - Work with teams across the company, such as Data Networks, Voice Networks, Contact Center, and Information Protection. - Help plan projects, manage risks, and support capacity and budget planning. - Share updates, recommendations, and technical information with leaders and partners. - Work with vendors when needed to support tools and solutions. - Manage multiple projects at the same time and work independently. - Travel occasionally (about 5–10 days per year). Qualifications - At least 3 years of experience working with network monitoring tools such as Netcool, SevOne, or Prognosis. - At least 3 years of experience supporting systems on Linux and Windows. - Hands‑on experience managing Linux systems. - Strong knowledge of SNMP, MIBs, and OIDs to collect network data. - Experience writing scripts or code using Python, Perl, or PowerShell. - Experience working with databases such as PostgreSQL, MySQL, MS SQL, or Oracle. - Basic understanding of local and wide area networks (LAN/WAN). - Basic knowledge of network tools and services such as DNS, DHCP, SYSLOG, RADIUS, IPSec, NAT, and ACLs. - Experience supporting customers or operations teams. - Strong problem‑solving, writing, and communication skills. - Experience working on Agile teams, including Scrum or Kanban. Education - A college degree or diploma in a technical field such as Computer Science, Information Systems, or Engineering or equivalent work experience. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 123,500 - 205,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Manage and support enterprise-scale network infrastructure and Zero Trust environments across hybrid ecosystems (on-prem, datacenter, and cloud) • Network Engineering & Operations: Manage BGP, OSPF, TCP/IP troubleshooting, DNS, VPN • Infrastructure: Firewalls (Juniper/AWS), routers, switches, load balancers, Aruba wireless • Monitoring: Datadog, Kentik, Cribl for observability and performance • Zero Trust (Zscaler): ZIA, ZPA, ZDX, policy management, troubleshooting • Incident Management: Hybrid connectivity troubleshooting, RCA, P1/P2 handling • Documentation & Continuous Improvement

• Build the first prototype of the mobile passive metering tool • Share ideas and expertise with team members • Split time primarily on building out a passive metering tool • Write tests and conduct code reviews to improve overall code quality • Research and enhance personal software development skills • Collaborate with engineers to design and specify the mobile metering application • Improve application security and performance for end-user experience • Deploy the mobile metering application to TestFlight and Apple Store