The Cigna Group logo
The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Network Observability Senior Advisor

Network EngineerNetwork EngineerFull TimeRemoteSeniorTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

62 days ago

Salary

$123K - $205K / year

Seniority

Senior

Job Description

Network Observability Senior Advisor

The Cigna Group

The Network Observability Senior Advisor helps design and support tools that monitor network performance and identify problems. This role works with leaders and technical teams to make sure networks run smoothly and issues are found quickly. The Senior Advisor is a trusted expert who leads complex projects, supports other engineers, and helps fix the most difficult problems. This role works across many systems and technologies and is known as a key problem‑solver for network and infrastructure issues. Responsibilities - Design and build tools that monitor network performance and detect problems. - Lead work on complex network and infrastructure projects. - Fix difficult and high‑priority network and system issues. - Create and maintain technical standards to ensure systems are reliable and easy to manage. - Guide and mentor other engineers and provide technical support when needed. - Work with teams across the company, such as Data Networks, Voice Networks, Contact Center, and Information Protection. - Help plan projects, manage risks, and support capacity and budget planning. - Share updates, recommendations, and technical information with leaders and partners. - Work with vendors when needed to support tools and solutions. - Manage multiple projects at the same time and work independently. - Travel occasionally (about 5–10 days per year). Qualifications - At least 3 years of experience working with network monitoring tools such as Netcool, SevOne, or Prognosis. - At least 3 years of experience supporting systems on Linux and Windows. - Hands‑on experience managing Linux systems. - Strong knowledge of SNMP, MIBs, and OIDs to collect network data. - Experience writing scripts or code using Python, Perl, or PowerShell. - Experience working with databases such as PostgreSQL, MySQL, MS SQL, or Oracle. - Basic understanding of local and wide area networks (LAN/WAN). - Basic knowledge of network tools and services such as DNS, DHCP, SYSLOG, RADIUS, IPSec, NAT, and ACLs. - Experience supporting customers or operations teams. - Strong problem‑solving, writing, and communication skills. - Experience working on Agile teams, including Scrum or Kanban. Education - A college degree or diploma in a technical field such as Computer Science, Information Systems, or Engineering or equivalent work experience. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 123,500 - 205,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Network Engineer62 days ago
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$2,500 Hiring Bonus! GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. 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Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. - COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. - CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Ability to promote teamwork and encourage a professional, courteous work ethic. - Dedicated to continually improving personal skills, and the group’s ability to serve the customer. - Procedurally oriented with excellent customer service. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. - RESULTS – Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. - Familiar with all test equipment common to a core central office. - Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. - Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. 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Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). 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This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. - Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. 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At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

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Full TimeRemoteTeam 1,001-5,000

GCI's Core Network Technician III will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. 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Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. - Ability to work in a team environment on maintenance bridges with minimal supervision. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. - COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. - CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Ability to promote teamwork and encourage a professional, courteous work ethic. - Dedicated to continually improving personal skills, and the group’s ability to serve the customer. - Procedurally oriented with excellent customer service. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. 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Additional Job Requirements: This is an intermediate-level position within the discipline, requiring comprehensive knowledge and demonstrated proficiency across all core areas of responsibility. The role involves performing complex tasks and assignments with minimal to no supervision on routine activities, and general guidance provided for new or unfamiliar responsibilities. Operates with a high degree of autonomy and exercises sound independent judgment in day-to-day decision-making. Serves as a resource and mentor to junior technicians by providing technical guidance, sharing best practices, and supporting their development through hands-on training and knowledge transfer. This position reflects a strong command of technical concepts and the ability to contribute meaningfully to team and organizational goals. Additional Competencies: - Demonstrates a comprehensive understanding of telecommunications technologies, including the installation, modification, testing, and maintenance of network infrastructure. Capable of executing both basic and complex equipment installations, testing, and system turn-ups with minimal supervision, ensuring adherence to technical standards and operational excellence. - Effectively commissions and provisions new equipment and services, working independently while ensuring system integrity and alignment with network performance objectives. Applies in-depth knowledge of Change Management processes and procedures, serving as a peer approver and technical resource for junior technicians to ensure compliance and reduce risk. - Fully understands the High Availability (HA) Policy and related testing procedures and is capable of executing HA Methods of Procedure (MOPs) with minimal oversight. Routinely conducts inspections and preventive maintenance to ensure that central office environments are organized, safe, and compliant with operational and safety standards. - Technical Proficiencies Include: - Advanced knowledge of transport technologies including T-Carrier, SONET, DWDM, CWDM, and PON systems. - Strong understanding of Internet Protocol (IP), including address planning, IP schemes, and subnetting. - Thorough knowledge of fiber optic safety standards and installation best practices. - Proficient in the operation and maintenance of DC power systems supporting network infrastructure. - Skilled in the use of a wide range of industry-standard test equipment for installation and troubleshooting. - Ability to operate and accurately interpret results from OTDR, Ethernet, and other advanced testing tools. 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(fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). - Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. - Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. - Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. - Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. - Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. - Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position’s business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual’s criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) - US Government Background check within the first two (2) weeks of employment if required. - Drug and Alcohol testing as needed. - Alyeska Security and Safe Driver as needed. - TWIC as needed (Transport Worker Identification Credential). - Other government agency security badges as needed. - Other Telecommunications Carrier badges as needed. - North Slope Training Cooperative Certification as needed (NSTC) - Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. - Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI’s introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

United States
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