• Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud. • Perform QA on AI-generated decisions and agent-resolved submissions to ensure accuracy, consistency, and compliance with verification standards. • Analyze verification processes and appeals to detect patterns, optimize workflows, and mitigate risks. • Handle escalations for complex verification cases, working with internal teams to resolve issues efficiently. • Collaborate with internal teams to streamline onboarding, improve compliance enforcement, and align on best practices. • Maintain process documentation, contribute to best practices, and support team efficiency. • Support a positive, high-performing team culture by sharing insights and collaborating with colleagues. • Provide prompt, high-quality support via email, Slack, and ServiceNow. • Investigate verification issues, assess inefficiencies, and develop solutions to improve workflows. • Manage high-volume inquiries, meet SLAs, and effectively balance multiple priorities. • Stay informed on compliance and industry changes, proactively refining workflows and compliance strategies. • Monitor onboarding progress, troubleshoot verification issues, and guide internal teams & customers to ensure a seamless experience.

• Review daily production needs, verify material availability, and prioritize blending or order-picking activities to meet customer demand. • Monitor outgoing shipments, assist in pulling orders and ensure accurate and timely preparation of materials for shipment. • Safely operate blending equipment, follow established formulas, and mix chemical products in accordance with safety and quality standards. • Learn and utilize SAP (inventory system) for production planning, inventory tracking, order scheduling, and documentation of production activities. • Conduct required tests, document results, and generate quality-control reports. Assist with test trials and ensure all products meet internal and regulatory specifications. • Work hands-on with production equipment, including tension machines and other mechanical tools, while applying mechanical aptitude and willingness to learn technical processes.

• Provide direct customer support through calls, emails, and chats • Address customer issues and feedback • Identify vulnerable customer situations to provide support • Collaborate with the Financial Crime team to investigate trends • Handle payments-related queries • Escalate customer feedback and feature requests • Support other COps and mentor new joiners

• Manage day-to-day operational tasks for the insurance agency • Prepare and process new client quotes across multiple insurance carriers • Shop carriers and compare coverage options to prepare proposals for clients • Follow up with insurance carriers and clients regarding quotes, applications, and policy updates • Coordinate and manage policy renewals to ensure timely processing • Maintain accurate client records and policy data within the agency's CRM system • Assist with general office operations and administrative tasks • Track communications and ensure all client inquiries are addressed promptly • Support the CEO by managing operational details so leadership can focus on strategic initiatives • Perform other tasks related to the position