• Design, implement, and maintain automated CI/CD pipelines • Develop and manage infrastructure using Infrastructure as Code principles • Implement and manage monitoring, alerting, and logging solutions • Embed security controls into the development and deployment lifecycle • Automate and oversee application deployments • Identify, diagnose, and resolve issues across CI/CD pipelines, infrastructure, and applications • Analyze system and application performance • Act as a bridge between development, operations, and security teams • Produce and maintain clear documentation covering processes, configurations, pipelines, and infrastructure • Continuously assess and improve delivery and operational processes.

• Create operational playbooks to support channel growth. • Ensure governance and standardization in partner operations. • Define and manage the entire partner journey: prospecting, onboarding, enablement, activation, and growth. • Design processes that accelerate partner activation. • Develop materials, training, and documentation for partner enablement. • Implement and manage tools such as CRM, PRM (Partner Relationship Management), and integration platforms. • Build automated workflows for opportunity registration, lead management, deal tracking, and commission handling. • Integrate channel data with sales and marketing teams. • Work with product and engineering teams to structure documentation, workflows, and provide support for integrations. • Set up co-selling and co-marketing processes. • Monitor experiment and campaign performance and implement automation focused on retention and customer expansion efficiency. • Develop a calculation and tracking tool for partner commission payments.

Titre du poste Agent·e, Opérations – Expérience Client (Fraude, LBA & Recouvrements) Contrat de 6 mois avec possibilité de permanence | 100 % télétravail Aperçu du poste Nous recherchons un·e Agent·e, Opérations – Expérience Client pour soutenir les activités liées à la fraude, à la lutte contre le blanchiment d’argent (LBA/AML) et aux comptes en souffrance dans un environnement fintech dynamique et en forte croissance. Ce poste est au cœur de l’expérience client, de la gestion des risques et du recouvrement financier. Vous jouerez un rôle clé dans la protection des actifs de l’entreprise tout en offrant un accompagnement empathique et conforme aux exigences réglementaires aux clients commerciaux et particuliers. Vous travaillerez dans le respect d’accords de niveaux de service (SLA), en utilisant divers outils et systèmes pour gérer efficacement les dossiers et contribuer à l’amélioration continue des processus. Responsabilités principales Gestion des dossiers - Gérer et résoudre les dossiers de désengagement liés à la fraude, à la LBA/AML et aux comptes en souffrance - Assurer la conformité à toutes les politiques internes et exigences réglementaires - Traiter avec exactitude et dans les délais les radiations de fin de mois Gestion des comptes en souffrance - Interagir avec des clients commerciaux et particuliers en situation financière difficile - Proposer des solutions empathiques tout en réduisant les risques pour l’entreprise - Mener des conversations délicates avec assurance et professionnalisme Communication avec les clients - Gérer les communications entrantes et sortantes (téléphone et canaux numériques) - Documenter avec rigueur toutes les interactions, décisions et résolutions Collaboration interéquipes - Travailler en étroite collaboration avec les équipes Fraude, LBA/AML, Opérations de comptes et Conformité réglementaire - Savoir quand agir de façon autonome et quand escalader des dossiers sensibles ou à haut risque Amélioration des processus - Identifier les inefficacités et proposer des améliorations - Contribuer à l’optimisation des flux de travail et de l’expérience client globale Compétences et expérience requises - 1 à 2 ans d’expérience en service client dans les domaines du recouvrement, de la fraude ou de la LBA/AML (obligatoire) - Excellentes compétences en communication écrite et orale - Aisance à gérer des conversations difficiles avec des clients en situation financière précaire - Forte capacité de désescalade et de négociation - Confort à travailler avec plusieurs outils et écrans simultanément, tels que : - Suite Google (G Suite) - Outils de gestion de tickets et de flux de travail (ex. : JIRA, Zendesk) - Systèmes de téléphonie et CRM - Connaissance des règlements et procédures liés au recouvrement (atout) - Très bonne aisance technologique (environnement Mac et utilisation d’outils internes incluant l’IA) Qualités recherchées - Autonomie et initiative : Capable de gérer ses priorités de façon indépendante - Bon jugement : Sait prendre des décisions éclairées et reconnaître les situations à escalader - Souci du détail : Rigueur dans la documentation et la conformité - Résolution de problèmes : Approche structurée et proactive face aux situations complexes - Approche centrée sur le client : Capacité à équilibrer les objectifs financiers et une approche humaine et respectueuse - Aptitude technique : Compréhension de l’impact des processus internes sur le risque client et la gestion des comptes Pourquoi rejoindre l’équipe - Participer à la croissance d’une entreprise fintech innovante - Avoir un impact direct sur la confiance des clients, la gestion des risques et le recouvrement financier - Environnement axé sur la collaboration, l’autonomie et l’amélioration continue - Exposition à des opérations transversales en fraude, conformité et expérience client Environnement de travail - 100 % télétravail - Milieu dynamique et en évolution rapide - Culture d’autonomie, de responsabilisation et d’amélioration continue Détails du contrat - Durée : Contrat de 6 mois avec possibilité de permanence - Taux horaire : 25 $/heure Pourquoi ce poste est ouvert Le poste est ouvert afin d’offrir un soutien supplémentaire en raison d’une hausse des volumes liés à la fraude et au recouvrement, ainsi que de transitions internes de contrats vers des postes permanents. In English Job Title: Client Experience Operations Agent (Fraud, AML & Collections) Contract-to-Perm | 100% Remote About the Role We’re looking for a Client Experience Operations Agent to support fraud resolution, anti-money laundering (AML), and collections-related work in a fast-paced fintech environment. This role sits at the intersection of client experience, risk mitigation, and financial recovery, playing a hands-on role in protecting company assets while delivering empathetic, compliant client support. You’ll manage a variety of cases involving fraud, AML reviews, account delinquencies, and offboarding—working within defined SLAs and regulatory requirements. This is a high-impact, client-facing role that requires strong communication skills, sound judgment, and comfort navigating multiple systems and tools. Key Responsibilities Case Management - Resolve offboarding cases related to fraud, AML, and delinquent accounts - Ensure all actions align with internal policies and regulatory standards - Process end-of-month write-offs accurately and within deadlines Delinquent Client Support - Engage with commercial and consumer clients experiencing financial hardship - Deliver solutions with empathy while reducing risk to the business - Confidently handle difficult conversations and de-escalate sensitive situations Client Communication - Manage inbound and outbound client communications via phone and digital channels - Maintain clear, detailed, and timely documentation of all interactions and resolutions Cross-Functional Collaboration - Partner closely with teams across Fraud, AML, Account Operations, and Regulatory Operations - Escalate high-risk or sensitive cases appropriately Process Improvement - Identify inefficiencies, flag risks, and contribute ideas to streamline workflows and improve the overall client and case management experience Required Skills & Experience - 1–2 years of client-facing experience in collections, fraud, and/or AML (required) - Strong written and verbal communication skills - Proven ability to navigate difficult financial conversations with professionalism and empathy - Comfortable working across multiple systems and screens simultaneously, including: - G Suite - Ticketing/workflow tools (e.g., JIRA, Zendesk) - Telephony systems and CRMs - Working knowledge of collections-related regulations and procedures (asset) - High level of technical comfort—you’ll be working on Mac-based systems and using internal AI-enabled tools Additional Qualifications - Self-Starter: Able to work independently and manage competing priorities - Good Judgment: Knows when to take action and when escalation is required - Detail-Oriented: Maintains accurate records and double-checks work for compliance and accuracy - Problem-Solver: Resourceful and effective when handling complex or ambiguous cases - Client-Centric Mindset: Balances financial recovery objectives with respectful, human-centered client interactions - Technical Aptitude: Understands how backend processes impact client risk and account status Why Join - Opportunity to work at a high-growth fintech focused on making financial services simple, transparent, and accessible - Direct impact on client trust, fraud prevention, and financial recovery - Strong culture of ownership, collaboration, and continuous improvement - Exposure to cross-functional operations and risk-related workflows Work Environment - 100% remote - Fast-paced, highly collaborative fintech environment - High degree of autonomy and ownership Contract Details - Duration: 6-month contract with strong potential to convert to permanent - Pay Rate: $25/hour Job Type & LocationThis is a Contract position based out of Toronto, ON. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Workplace TypeThis is a fully remote position. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DetailsJob Location: Remote Nevada - Nevada, NV 12345Who We’re Looking For. We are looking for individuals to join our contractor network! This contractor position requires working in the field to evaluate the physical condition of commercial real estate (CRE) properties and prepare formal Property Condition Assessment (PCA) reports. This role involves conducting site visits, observing building systems and components, identifying maintenance and repair needs, capturing photos and relevant property and structure data, and generating comprehensive reports to assist clients in making informed decisions about their commercial real estate assets. The ideal contractor will have 5+ years CRE PCA experience conducting field work and writing reports to the ASTM E2018 Standard and defined client scopes. Qualifications 5+ years evaluating commercial properties. Proven experience as a Property Condition Assessor, Commercial Inspector, or in a similar role within commercial real estate. Strong understanding of commercial building systems, construction methods, and property maintenance requirements. Ability to create clear, comprehensive, and professional reports. Bachelor’s degree from an accredited university in architecture, construction management, and or engineering discipline (preferred). Creating formal PCA reports conforming to ASTM standards (preferred) How you’ll make an impact. Perform comprehensive walk-through observations at commercial properties, including office buildings, retail spaces, industrial facilities, and other commercial real estate. Visually assess various property aspects, including site components, building structure and envelope, HVAC systems, electrical systems, plumbing, and overall condition. Identify, document, and prioritize property deficiencies, maintenance needs, and potential issues. Using the Quire writing platform and provided templates, prepare detailed, accurate reports with clear descriptions, photographic evidence, and action recommendations. About us. Sacramento, CA-based CREtelligent is a nationwide provider of commercial real estate due diligence services, including Environmental Site Assessments, ALTA Land Surveys, Zoning Compliance Reports, Valuation Services, Property Condition Assessments, and more. We provide these services to over 800 clients in the CRE ecosystem including some of the nation’s largest banks, REITS, law firms, owner operators, and insurance companies. Clients leverage our property research and order management platform, RADIUS, to order, status, get delivery and archive CRE due diligence reports. We manage a nationwide network of service providers (environmental professionals, MAI appraisers, Land Surveyors, Building Inspectors, Engineers, etc.) that perform the on-site property inspection, data collection, and photography of subject and adjacent properties. We interact with this network via an innovative web-based platform. This simplifies the project bidding, scheduling, report delivery, and payment processes. Qualifications