• Manage the full lifecycle of a portfolio of enterprise customers • Identify potential expansion opportunities based on customer use cases • Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor • Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI • Work closely with sales, marketing, product, and other departments on customer requirements • Be a customer advocate and the voice of the customer within ControlUp • Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value

• Build and drive our customer success playbooks and digital content • Work with team to manage end-to-end customer journey • Drive expansion and ROI within our customer base • Define and drive key customer success metrics • Manage and triage customer feedback and issues • Be the face of Regrello to our customer base

• Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers • Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization • Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation • Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention • Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy • Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation • Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption • Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans • Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken • Work on other projects and initiatives of the Customer Success team on an as-needed basis