Regrello

• Collaborate with cross-functional teams including Design, Product Management, and industry experts to build high-quality product features. • Take on new challenges and responsibilities as needed, and be an enthusiastic team player in a dynamic startup environment. • Help shape the company by participating in hiring decisions and contributing to our culture of continuous learning and growth.

• Contribute to SRE-owned portions of application codebases related to infrastructure clients, SaaS clients, observability, and reliability patterns. • Contribute to the developer platform interfaces to enable a growing number of engineers, microservices, and environments (helm charts, CI platform, and deploy processes). • Advocate for new tools and processes that will help Regrello grow. • Take part in on-call rotations. • Collaborate with cross-functional teams, including Development, QA, Product Management, to ensure successful releases.

• Partner with Engineering Teams: Collaborate with Regrello and customer engineering teams to plan and deliver a maintainable private cloud Regrello platform. • Customer Advisory: Work with Customer Success Managers (CSMs) and customers to advise on solution design for key manufacturing use cases. • Technical Expertise: Enable customer technical resources to become experts in the technical aspects of the Regrello solution. • Project Management: Act as the key point of contact to manage technical deployments of customer-hosted Regrello solutions and AI capabilities. • Customer Experience: Ensure a gold-standard experience for our largest and most strategic customers. • Product Knowledge: Stay on the leading edge of Regrello’s product and technical offerings. • Implementation Improvements: Proactively identify implementation improvements, determine root causes, and overcome roadblocks. • Feedback Management: Manage and route customer feedback and issues.

• Build and drive our customer success playbooks and digital content • Work with team to manage end-to-end customer journey • Drive expansion and ROI within our customer base • Define and drive key customer success metrics • Manage and triage customer feedback and issues • Be the face of Regrello to our customer base

• Work alongside engineers, product managers and customer success team to verify application functionality, usability and scalability. • Create and execute software system validation and testing plans to ensure the application meets the specifications. • Identify, document, and report system bugs and performance issues. • Review product specification, FAQ, and documentation for accuracy. • Participate in cross-functional team bug bash sessions. Test user interface and recommend opportunities for improvement. • Learn and understand the customer supply chain and manufacturing processes, problems, needs, and objectives and propose systems solutions to meet their requirements.

• Work alongside engineers, product managers, and customer success team to verify application functionality, usability, and scalability. • Create and execute software system validation and testing plans to ensure the application meets the specifications. • Identify, document, and report system bugs and performance issues. • Review product specification, FAQ, and documentation for accuracy. • Participate in cross-functional team bug bash sessions. Test user interface and recommend opportunities for improvement. • Learn and understand the customer supply chain and manufacturing processes, problems, needs, and objectives and propose systems solutions to meet their requirements.

• Architect, design and develop scalable and robust backend systems for large data software-as-a-service (SaaS) applications, ensuring high performance and reliability. • Collaborate with cross-functional teams including Design, Product Management and industry experts to build high-quality product features. • Lead and mentor a team of engineers, providing guidance and expertise in backend development, database systems and distributed systems. • Stay abreast of emerging technologies and industry trends, incorporating new developments into the backend architecture and processes where appropriate. • Participate in code reviews, technical discussions and decision-making processes to maintain high standards of code quality and best practices. • Drive the adoption of best practices in backend development, data modeling and API design, ensuring the scalability and maintainability of the system. • Champion a culture of innovation, encouraging and leading initiatives to explore new technologies and improve existing systems.

• Identify and engage with C-level executives and operational decision-makers within the largest consumer electronics manufacturing firms to drive sales and expand our client base. • Land and expand multi-year, multi-million dollar enterprise deals with the world’s largest manufacturers. • Become an expert on Regrello's value proposition, utilizing our platform's data insights to uncover and capitalize on strategic growth opportunities for clients. • Facilitate consultative and informative discussions with senior executives, demonstrating the significant business value of our cutting-edge solutions. • Spearhead the optimization of sales strategies, including developing sales playbooks, defining key personas and segments, and identifying best practices for sales excellence. • Lead strategic account planning and execution to meet and exceed sales targets, while ensuring the successful delivery of our solutions. • Actively participate in industry events and conferences to foster relationships and generate new business opportunities.

• Partner with CSMs and customers to advise on solution design for key manufacturing use cases • Be the expert authority on Regrello APIs and integration options to applications in the customer’s tech stack (ERP, MRP, PLM etc.) • Enable technical resources at customers to become experts at technical aspects of the Regrello solution • Act as customer’s key point of contact to program manage technical deployments of customer-hosted Regrello solutions and AI capabilities • Ensure a gold standard experience at our largest most strategic customers • Work with the wider organization to stay on the leading edge of Regrello’s product and technical offerings • Proactively identify implementation improvements, determine root causes and overcome roadblocks • Manage and route customer feedback and issues

• Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers • Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization • Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation • Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention • Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy • Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation • Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally