Job Title: Evidence Documentation Support Reports to: Senior Legal Assistant Status: Part Time Position Purpose: This position is for a virtual assistant who can take on a variety of administrative roles in compiling various documents together into one single PDF document and creating an accompanying table of contents. This position may also include additional virtual administrative assistant tasks, as needed.   Primary Responsibilities: - You will receive a list of evidence from the assigned team on the case that is needed for an immigration case. You will create a list of the evidence in the Spanish language and send it to the client via text message and email (you will first confirm the phone number for the client is correct). - You will then follow up with the client until we receive the evidence back from the client. - You will then compile the evidence into different sections, including, but not limited to, the following: biographic information, proof of residence in the United States, proof of payment of taxes, etc. (The categories will be provided to you for each case). - You will then create an insert to go between each document. - You will then put all documents together and paginate the documents. - You will then create a table of contents including each piece of evidence we have received and the page number, separated by categories.   Application Details: You must put “Starfish TOC Member” in the subject line of your application, explain your interest for the role, and explain why you are the best candidate for the role.  Please note that a failure to follow that instruction will result in not being considered for this position.

• Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function) • Identify, research and resolve technical and software problems • Track and monitor customer issues to ensure a timely response and resolution • Liaison with our Development Department to document customer specifications • Test software program modifications and resolutions to report technical problems • Liaison with Technical Writing Department to develop documentation of new program features • Customer training (on-site or at Trax location) • On-call service for customer emergencies • Manage and coordinate customer projects - oversee implementations with support of our corporate team • Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services • Other duties as assigned

• Help customers find and buy powersports and marine parts and accessories • Work with the industry-leading websites: Partzilla.com and Boats.net • Collaborate with customers to provide excellent service and solutions

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lead Contract Support - JLL Work Dynamics Location Remote - UK (any location) About JLL Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. Our Work Dynamics division delivers comprehensive workplace management solutions that optimize facility operations, enhance workplace experiences, and drive value for our clients across their property portfolios. About the Role The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLL's Work Dynamics accounts. You'll coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes. Key Responsibilities Contract & Compliance Management Review compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works. Build customer quotes using contract templates, obtain Lead approval, and submit to customers for sign-off. Manage quote tracker, chase expiring quotes, and coordinate rejected quotes with LCS. Build applications for billing when work orders are ready to invoice, following CDM/Lead instructions. Raise and manage annual purchase orders at contract year commencement. Financial Coordination Process reactive and remedial PPM purchase order uplifts as required. Chase vendors for outstanding invoices and ensure timely payment processing. Monitor contract financial performance and maintain accurate financial documentation. Stakeholder Communication Manage contract inbox by responding to emails and actioning requests promptly. Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs. Coordinate with customers, vendors, and internal teams to resolve issues and meet contractual obligations. Update client systems compliantly and maintain comprehensive work order records. Process Excellence Work with a right-first-time philosophy aligned with JLL policies and procedures. Take ownership of work orders from initiation through resolution. Proactively monitor, chase, and close all assigned work. Handle and escalate complaints appropriately within company processes. Identify inefficiencies and escalate concerns while working within authority limits. Team Leadership & Development Act as role model when upskilling new team members. Complete 121 documentation and deliver against agreed KPIs. Participate in coaching sessions to enhance performance. Maintain confidentiality of sensitive information. Essential Qualifications & Experience Technical Skills Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Experience working with client management systems and contract management platforms. Strong attention to detail with ability to maintain accurate records and trackers. Professional Competencies Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels. Proven ability to multitask, prioritize workload, and make effective decisions quickly. Adaptable and flexible approach to changing work requirements and priorities. Ability to remain calm and control emotions when handling conflict or challenging situations. Experience in contract administration, facilities management, or professional services environment preferred. Behavioral Attributes Proactive problem-solver who takes ownership and drives resolution. Strong organizational skills with ability to work independently. Commitment to continuous improvement and professional development. Team player who collaborates effectively across functions. What JLL Offers Competitive salary and benefits package. Flexible remote working arrangements across the UK. Professional development and career progression opportunities. Supportive, collaborative team environment. Access to industry-leading tools and systems. To Apply: Please submit your application through JLL's official careers portal or contact your local HR representative for current openings and detailed compensation information. Location: Remote –Birmingham, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.