• Achieve Sales Goals by delivering principals’ objectives which include volume and sales fundamentals. • Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities. • Personally call on all decision-makers at the customer to present and sell business plans. • Achieve results at the lowest possible selling cost while maximizing company revenue. • Ensure a competitively superior in-store presence in the assigned stores. • Manage manufacturers’ trade marketing funds and leverage data to sell concepts. • Operate within the designated budget, ensuring efficient use of resources. • Maintain open lines of communication with key principals. • Collaborate with Retail Sales Managers on major retail initiatives. • Utilize knowledge of the customer, market, and principal to achieve objectives. • Provide timely information on selling priorities to shared resources. • Share information and insights with team members to drive success. • Utilize computer systems and technology to achieve objectives. • Provide feedback to improve business operations. • Complete special projects as requested.

Job Description R25_0025834 This is a remote role based in the US. Candidates must be physically located within the US. Have you ever wondered whether Millennials are truly different from Gen Z? Or how emerging technologies will reshape our everyday lives? At the NIQ Consumer Behavior and Insights team, we help shape the products and experiences of the future by delivering fact-based insights into consumer attitudes, behaviors, and trends. As part of this boutique, consultative arm of NielsenIQ, you’ll design custom research studies that answer complex questions for a growing roster of Fortune 500 brands. This work requires deep thinking, creativity, and a strong grasp of both methodology and business context to uncover the who, what, where, why, and how behind consumer decision-making. If you’re curious, collaborative, and passionate about designing smart research and telling powerful stories, join the NIQ Consumer Behavior and Insights team—where our goal is to show the world what people want. Job Purpose - Help leading brands navigate the marketplace and identify opportunities for future growth through custom, quantitative research - Support the client consulting team in designing and executing high-impact studies that address complex business questions - Develop insight-driven reports that represent the voice of the consumer and translate data into clear, actionable business recommendations - Manage research projects from kickoff to delivery, ensuring timelines, quality standards, and client expectations are consistently met - Contribute to revenue growth by delivering high-quality work, fostering strong client relationships, and driving project success Job Description As a Senior Research Manager, you will primarily be focused on supporting the consulting team. Under the direction of senior members on the team, you will collaborate with clients to understand their needs, design and conduct quantitative research, and translate research findings into actionable recommendations. Specific responsibilities include: Client Leadership - Act as a trusted partner to clients by proactively managing day-to-day communications, anticipating needs, and ensuring high-quality delivery - Guide project workstreams, balancing multiple priorities while maintaining alignment with client business objectives - Contribute to strategic discussions by grounding client decisions in data and surfacing actionable insights - Represent the research team with confidence in presentations and client meetings, articulating both methodological rigor and business relevance - Resolves or seeks support for resolution of project issues to maintain timing and delivery standards Survey Design & Methodology - Guide the development of survey instruments that are methodologically sound and tightly aligned with business questions - Guide decisions on sampling strategy, respondent targeting, and data collection methods to ensure data quality and relevance - Implement advanced quantitative techniques (e.g., MaxDiff, TURF, segmentation) where appropriate, with support from senior methodologists - Manage survey programming and testing processes with a sharp eye for logic, flow, and user experience Analytics & Storytelling - Develop analytic plans and manage data processing processes with hub partners - Own the initial analysis of complex data sets, identifying patterns, anomalies, and compelling narratives that address core research objectives - Synthesize findings into clear, business-focused insights that drive strategic decisions - Build high-impact deliverables—decks, reports—that go beyond data reporting to influence client actions - Collaborate internal teams to enhance primary research by connecting dots using contextual data sets Team Collaboration & Leadership - Mentor junior team members by providing thoughtful feedback, sharing best practices, and creating opportunities for skill development - Collaborate with operations teams to ensure seamless project execution - Contribute to a culture of accountability, curiosity, and a commitment to delivering work that inspires confidence and action - Monitor project timelines and coordinate internal financial workflows to ensure accurate and timely revenue recognition in compliance with company standards Qualifications - 4+ years of experience in custom quantitative market research, consulting, or related fields, with a strong foundation in survey-based methodologies - Proven ability to manage multiple projects simultaneously and deliver high-quality work on time and on budget - Strong analytical and critical thinking skills, with experience interpreting complex data and translating it into clear, actionable insights - Proficiency in Excel, PowerPoint, Google Workspace Suite, and survey tools; experience with statistical software (e.g., SPSS, R, Q) is a plus - Excellent communication skills, including the ability to present findings and recommendations to both internal stakeholders and clients - Ability to work independently but also a collaborative mindset with the ability to work effectively across functions and contribute to a team-oriented culture - Bachelor’s degree in marketing, business, social sciences, or a related field; advanced degree a plus Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $74,600.00 - $91,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. US Benefits - Comprehensive healthcare plan (medical, Rx, dental and vision). - Flexible spending accounts and Health Savings Account (including company contributions). - Life and AD&D insurance. - 401(k) retirement plan including company matching contributions. - Disability insurance. - Tuition Reimbursement. - Discretionary paid time off program and 11 paid holidays. - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) Additional Information Our Benefits - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion - Career Site Team: Customer Success

Role Description The Performance Coach is a critical leadership role within the Business Channel operating model, responsible for driving individual and team performance across functional support roles. Reporting directly to the Business Channel Leader, this role serves as the primary capability builder, performance manager, and continuous improvement catalyst for frontline teams supporting the channel. The Performance Coach ensures that Strategic Account Managers (SAMs), Order Processing Representatives, Availability & Product (A&P) Representatives, and Voice Support Representatives consistently meet or exceed Service Level Agreements (SLAs), quality standards, and customer experience expectations. This role blends coaching, data analysis, operational insight, and change leadership to elevate performance across the channel. The Performance Coach does not own overall channel results but directly influences outcomes through structured performance management, skills development, and process optimization. Primary Responsibilities - Serve as the primary performance coach for frontline teams within the assigned business channel. - Conduct regular 1:1 coaching sessions focused on: - SLA adherence - Quality of work - Customer experience behaviors - Productivity and efficiency - Develop individualized performance improvement plans for underperforming team members. - Identify systemic skill gaps and create training plans in partnership with the Business Channel Leader. - Facilitate group coaching sessions on common performance themes. - Reinforce standard work, best practices, and expected behaviors across teams. - Monitor daily, weekly, and monthly performance metrics aligned to channel KPIs and SLAs. - Leverage dashboards (including Power BI where applicable) to identify trends, risks, and opportunities. - Proactively flag performance issues to the Business Channel Leader before they become escalations. - Distinguish between individual performance gaps versus process or system barriers. - Support root cause analysis for missed SLAs, quality issues, or customer complaints. - Partner with the Business Channel Leader to improve workflows across: - Order Processing - A&P - Voice Support - SAMs - Identify bottlenecks that create rework, delays, or handoffs. - Recommend process improvements to reduce cycle time and backlog. - Support pilot initiatives (e.g., Black Tie or other strategic programs). - Help operationalize new processes, tools, or reporting frameworks. - Act as a bridge between frontline teams and the Business Channel Leader. - Partner closely with SAMs to ensure alignment on Key Account and Target Account support. - Work cross-functionally with Operations, Sales, and Product teams when performance issues are systemic. - Support consistent messaging and expectations across all support roles. - Monitor quality trends in orders, A&Ps, quotes, and call interactions. - Provide real-time feedback when quality issues arise. - Ensure teams maintain a customer-centric mindset in all interactions. - Support escalation management for high-impact customer situations when needed. Qualifications - BA in business, marketing, etc. or equivalent work experience - 5+ years of experience in operations, customer support, or sales support environments - Demonstrated experience in coaching, training, or performance management - Strong analytical skills and comfort working with performance data - Experience operating in SLA-driven environments - Ability to influence without direct authority - Strong communication and facilitation skills Preferred Qualifications - Experience working with Strategic Account Managers or Key Accounts - Familiarity with order management systems, A&P workflows, or call center operations - Experience using Power BI or similar analytics tools - Background in continuous improvement methodologies

• Be a licensing expert and understand all the owned assets within a given account • Strong understand of complex software quoting • Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models • Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers • Work closely with customer on renewal during the Customer Journey for optimal retention. • Direct relationship with sales teams to drive expansions • Review client requests with technical support, product management and regional sales team and escalate as necessary • Identify at-risk accounts, and take appropriate action and/or escalate as needed • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals