What you can expect As part of this team, you will be working in a fast-paced, high-impact environment. Collaborating closely with Developers, Infrastructure Engineers, and Product teams to build and maintain resilient systems. The team focuses on automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom’s UCaaS and CCaaS Services. This team is responsible for deploying and managing services across multi-cloud environments. The team handles multiple services like Zoom Phone, Zoom Contact Center, Zoom Virtual Agent and WorkForce Management. About the Team Zoom DevOps Engineers are the driving force behind the seamless functionality and continuous availability that defines the Zoom's unparalleled user experience. You will be responsible for building/deploying the Zoom UCaaS and CCaaS services, cloud infrastructure for these services, developing new automation to reduce manual effort, and being the on-call owner for assigned services Tech stack for this role includes Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Redis, Python, ELK, Grafana, Prometheus. What you will bring: - Experience in on-call shifts and incident management and work after hours/weekends for application releases/deployments - Have experience in designing and implementing high availability cloud (AWS, OCI) and Cloud components like VPC, NLB, Security groups etc. - Kubernetes & Containerization: Manage production deployments and autoscaling/ backup of Kubernetes-based and Dockerized workloads for distributed, large-scale systems. Proactively monitor these systems for reliability and performance. Experience in building manifests and configuring production packages and deployments using Helm, Jfrog etc. - Infrastructure as Code (IaC): Implement and manage infrastructure using Terraform for Infrastructure as Code to ensure automation and repeatability. - Have experience in using and administering various observability tools for monitoring, logging, and alerting to ensure production cluster health and performance. - Automation Development: Create and maintain automation using available frameworks reducing manual toil and improving operational efficiency. - Scripting & Coding: Write and maintain scripts and code primarily in Python, Bash, supporting automation, deployment, and monitoring tasks. - Awareness about production security management, IAM, Secrets/ TLS/ SSL, DDoS handling. Responsibilities: - Have 3+ years of experience in DevOps, Automating build pipelines, or SRE roles - Minimal Bachelor’s degree in Computer Science, Data Science, or a related field. - Experience in Python/GO , Bash, Linux. - Have large scale cloud production environment deployment and monitoring experience. - Have worked in a 24X7 or 12X7 oncall rotation for DevOps/ SRE - Hands on experience Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Grafana. - Good to have knowledge of SQL, MongoDB, Elastic Search.Prometheus / alert manager Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Senior AWS Cloud Engineer (DevOps) Department: DevOps Employment Type: Full Time Location: Portugal - Nationwide Description Emergn is a technology and management consultancy with a mission to set our clients free. No dependency. No short-term fix. Just teaching them the real cure to their problems, so they can stay ahead of their competitors now and forever. A different kind of consultancy like this needs a different kind of team. One you might be just the right fit for. This is a place for people who want to: – Make a real difference. Here, you solve problems for real. No endless engagements or running up the clock. You get to see how change really works for some of the world’s greatest businesses. – Never stop growing. We turn our expertise back on ourselves. Here, you’re always learning, stretching your thinking at the cutting edge of how organizations grow, which means staying at the cutting edge of your own growth too. – Belong everywhere. We’re a global community of experts who work without borders. Friendly, supportive, and genuinely collaborative. Because when you’re trying to change an industry, you need people who have each other’s backs. As a Senior AWS Cloud Engineer at Emergn, you will design, build, automate, and maintain cloud infrastructure to ensure scalable, reliable, and efficient delivery of the products. Join our team and let’s change the game together! We want you to: - Collaborate with our development and engineering teams to help design and implement cloud solutions. - Educate teams on the implementation of cloud technologies. - Design, develop and deploy modular cloud-based systems with best practices. - Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues. - Continuously work to improve existing systems and make recommendations based on the client's needs. This job might be for you if you have: - 5 years of experience in a DevOps role. - Experience with cloud computing and AWS. - Experience with CI/CD systems (Jenkins, Azure DevOps, Gitlab CI, GitHub Actions) and deployment strategies. - Infrastructure as Code (Terraform, Ansible, Puppet, CloudFormation). - Experience working with Microservices and Web Applications. - Experience with USE and RED methods and observability tools (Prometheus, Grafana, Grafana Loki, Jaeger). - Troubleshooting and analytical skills. - Curious about what keeps up with the latest trends in design and technology. - You have a strategic mindset and business acumen. - A sharp business mind and an ability to work deep into a product and domain/industry, turning complex business challenges into simple and engaging digital experiences. You might also have: - Experience working in an agile environment. - Experience with GitOps. - Experience with Kubernetes and Service Mesh. - Database administration experience, Mongo or MySQL What we offer: - Work within a dynamic international team of experts - Excellent opportunity for personal and professional development - Flexible work model and the freedom to choose the tools that suit you best – Mac or Windows - Ability to work with modern technologies - Extensive catalogue of educational programs, the possibility of training and certification at the expense of the company - Health and life insurance - Meal allowance - Internet allowance - 23 vacation days yearly - Birthday gift Work where you’ll make an impact every day. Join us today!

• Set up, improve, and maintain CI/CD pipelines (preferably GitLab CI/CD) • Manage and optimize infrastructure on Google Cloud Platform (Compute Engine, Cloud Run, GKE – if applicable) and DigitalOcean (Droplets, Load Balancers, Spaces) • Containerize applications using Docker and manage production deployments • Implement Infrastructure as Code (IaC) using Terraform or similar tools for GCP and DigitalOcean • Configure and maintain development, staging, and production environments • Monitor system health, performance, logs, and uptime • Troubleshoot deployment, performance, and infrastructure issues • Implement security best practices (IAM, secrets management, SSL/TLS, firewall rules) • Collaborate with developers to streamline build, test, and release workflows • Ensure scalability, reliability, and cost efficiency of infrastructure

Role Description As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience! What you will be doing: - Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. - Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations. - Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others. - Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation uses follow-the-sun model where everyone participates in it in (mostly) their working hours. Qualifications - Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. - A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. - Experience in public cloud and managed Kubernetes services is advantageous. - Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. - Examples of working in distributed teams or working remotely is desirable. Requirements - You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform. - You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it. - You have written non-trivial programs in Golang or other programming languages. - You have worked with containerized services (such as Docker). - You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying level of the organization. - You have experience in system administration with professional skills in Linux on distributed systems at scale. - You have diagnosed or designed, implemented and created solutions with the Elastic Stack. - You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment. - You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with minimum of 16 weeks of parental leave.