Role Description As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience! What you will be doing: - Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. - Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations. - Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others. - Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation uses follow-the-sun model where everyone participates in it in (mostly) their working hours. Qualifications - Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. - A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. - Experience in public cloud and managed Kubernetes services is advantageous. - Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. - Examples of working in distributed teams or working remotely is desirable. Requirements - You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform. - You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it. - You have written non-trivial programs in Golang or other programming languages. - You have worked with containerized services (such as Docker). - You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying level of the organization. - You have experience in system administration with professional skills in Linux on distributed systems at scale. - You have diagnosed or designed, implemented and created solutions with the Elastic Stack. - You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment. - You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with minimum of 16 weeks of parental leave.

• Develop, maintain and manage tools to automate operational activities and enhance engineering productivity • Automate continuous delivery processes and implement on-demand capacity management solutions • Design and implement configuration and infrastructure solutions for internal deployments • Troubleshoot, diagnose and resolve software issues • Update, track and resolve technical issues in a timely manner • Recommend architectural enhancements and suggest process improvements • Evaluate new technology options and vendor products to support business objectives • Ensure the security of critical systems by applying best-in-class security solutions and practices

• Own CI/CD pipelines, build systems, and deployment workflows for AI-powered frontend apps and internal dev portals • Manage CDN configuration, edge caching, asset optimization, frontend performance monitoring • Implement preview environments, feature-flag rollouts, and progressive delivery (canary/blue-green) for frontend releases

• Manage production incidents and conduct post-mortems to enhance system stability and reliability. • Partner with development teams to ensure seamless application and infrastructure deployments. • Maintain and optimize cloud infrastructure (AWS, AliCloud, TencentCloud) for performance, cost-efficiency, and high availability. • Administer and scale Kubernetes clusters (primarily EKS) to support scalable web service deployments. • Design, build, and maintain CI/CD pipelines using GitHub Actions, ArgoCD, and AI/LLM-powered automation. • Automate infrastructure provisioning and configuration management using Terraform and Python.