Leading provider of business connectivity. Specialists in FWA Business Internet, Cybersecurity, Cloud Voice & SD-WAN.
Technician, Network Operations Center – Tier 1 - 3
Location
United States
Posted
69 days ago
Salary
$18 - $27 / hour
Seniority
Junior
Job Description
Technician, Network Operations Center – Tier 1 - 3
WiLine Networks
• Working on a shift of 4-5 Techs/Engineers at a time • Minimizing system downtime • Performing real-time network surveillance • Notifying customers of scheduled and unscheduled outages • Ensuring customers are updated in a timely manner • Performing basic troubleshooting • Problem reporting and resolution • Following predefined escalation processes • Progressing customer issues/customer advocate • Performing daily routine checks on the system • Additional duties as assigned by the NOC Manager and Director
Job Requirements
- 1 year+ in a customer support environment
- 1 year+ working with a ticketing system
- CCNA or Comptia Network+ proven track record of customer satisfaction
- strong professional written/oral communications
- proven mastery of basic networking/troubleshooting concepts without the need of studying
- positive/flexible / no quit attitude
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- Paid Time Off
- Flexible Spending Account
- 401(K)
- Employee Referral Bonus
- Employee Discount Program
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