WiLine Networks logo
WiLine Networks

Leading provider of business connectivity. Specialists in FWA Business Internet, Cybersecurity, Cloud Voice & SD-WAN.

Technician, Network Operations Center – Tier 1 - 3

Network OperationsNetwork OperationsFull TimeRemoteJuniorTeam 51-200Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

69 days ago

Salary

$18 - $27 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Technician, Network Operations Center – Tier 1 - 3

WiLine Networks

• Working on a shift of 4-5 Techs/Engineers at a time • Minimizing system downtime • Performing real-time network surveillance • Notifying customers of scheduled and unscheduled outages • Ensuring customers are updated in a timely manner • Performing basic troubleshooting • Problem reporting and resolution • Following predefined escalation processes • Progressing customer issues/customer advocate • Performing daily routine checks on the system • Additional duties as assigned by the NOC Manager and Director

Job Requirements

  • 1 year+ in a customer support environment
  • 1 year+ working with a ticketing system
  • CCNA or Comptia Network+ proven track record of customer satisfaction
  • strong professional written/oral communications
  • proven mastery of basic networking/troubleshooting concepts without the need of studying
  • positive/flexible / no quit attitude

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • Paid Time Off
  • Flexible Spending Account
  • 401(K)
  • Employee Referral Bonus
  • Employee Discount Program

Related Categories

Related Job Pages

More Network Operations Jobs

CVS Health logo

Network Operations Specialist

CVS Health

Bringing our heart to every moment of your health.

Full TimeRemoteTeam 10,001+Since 1963H1B No Sponsor

• Implementing new networks through overseeing provider demographic data • Communicating regularly and efficiently with clients • Overseeing contractual rates and performing configurations as needed • Regularly use data and technical skills to configure information within internal Meritain system • Utilizing previous industry knowledge to best communicate with providers and other related external parties • Perform other duties as assigned

Louisiana + 4 moreAll locations: Louisiana | Montana | North Carolina | Minnesota | Mississippi
$47.0K - $122.4K / year
Job Closed
HubSpot logo

NOC Engineer – Level 1

HubSpot

Since launching in 2006, HubSpot has emerged as the force behind the industry-leading inbound marketing and sales platform. Among other accolades, HubSpot is also recognized by Gla

• Investigate and troubleshoot Incidents relating to client services • Configuration of client’s services and associated equipment • Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients • Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly • Utilise monitoring and reporting tools to identify and troubleshoot issues • Assist with ongoing maintenance and upgrade of Speedcast Infrastructure

Philippines
Oikonomakis Law logo

Network Coordinator

Oikonomakis Law

Committed to delivering world-class legal services

OtherRemoteTeam 51-200Since 1997H1B No Sponsor

The position involves the coordination and expansion of our international professional network and includes indicatively, the following responsibilities: - Liaison with professional and regulatory bodies for licensing and registration matters, including bar associations in various jurisdictions worldwide. - Communication with foreign bar associations and courts. - Handling matters related to professional civil liability insurance. - Coordination of office leasing arrangements all over the world. - Identification and collaboration with local professionals (lawyers, accountants an other consultants) in different countries to support our clients' needs. - Overall contribution to the strategic development and expansion of the firm's international network. The role is of a coordinating and organizational nature and is essential to the firm's growth and cross-border activities.

Bulgaria
Job Closed
Oikonomakis Law logo

Network Coordinator

Oikonomakis Law

Committed to delivering world-class legal services

OtherRemoteTeam 51-200Since 1997H1B No Sponsor

The position involves the coordination and expansion of our international professional network and includes indicatively, the following responsibilities: - Liaison with professional and regulatory bodies for licensing and registration matters, including bar associations in various jurisdictions worldwide. - Communication with foreign bar associations and courts. - Handling matters related to professional civil liability insurance. - Coordination of office leasing arrangements all over the world. - Identification and collaboration with local professionals (lawyers, accountants an other consultants) in different countries to support our clients' needs. - Overall contribution to the strategic development and expansion of the firm's international network. The role is of a coordinating and organizational nature and is essential to the firm's growth and cross-border activities.

South Africa
Job Closed