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HubSpot

Since launching in 2006, HubSpot has emerged as the force behind the industry-leading inbound marketing and sales platform. Among other accolades, HubSpot is also recognized by Gla

NOC Engineer – Level 1

Location

Philippines

Posted

69 days ago

Salary

0

Seniority

Senior

Job Description

NOC Engineer – Level 1

HubSpot

• Investigate and troubleshoot Incidents relating to client services • Configuration of client’s services and associated equipment • Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients • Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly • Utilise monitoring and reporting tools to identify and troubleshoot issues • Assist with ongoing maintenance and upgrade of Speedcast Infrastructure

Job Requirements

  • Knowledge of ITIL working practices
  • Hands-on experience of support with remote customers within a network support role
  • Strong network/IP troubleshooting skills
  • Experience with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec)
  • Familiar with Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb)
  • Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation)
  • Familiarity with monitoring tools (e.g., SolarWinds, Dataminer, Grafana)
  • Familiar with various computer operating systems, especially Windows and Linux
  • Familiar with virtualization technology (e.g., VMWare, KWM, Proxmox, Docker, Container)
  • Knowledge on SD-WAN technology (e.g., Versa. Talari, Cisco SDWAN, Viptela)
  • Familiarity on troubleshooting multipath connectivity technology (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium)
  • Knowledge on Cyber Security technology
  • Familiarity on troubleshooting LAN and Wireless LAN connectivity
  • Proficiency in ServiceNow for case/incident management.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities

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