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NOC Engineer – Level 1
Location
Philippines
Posted
69 days ago
Salary
0
Seniority
Senior
Job Description
NOC Engineer – Level 1
HubSpot
• Investigate and troubleshoot Incidents relating to client services • Configuration of client’s services and associated equipment • Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients • Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly • Utilise monitoring and reporting tools to identify and troubleshoot issues • Assist with ongoing maintenance and upgrade of Speedcast Infrastructure
Job Requirements
- Knowledge of ITIL working practices
- Hands-on experience of support with remote customers within a network support role
- Strong network/IP troubleshooting skills
- Experience with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec)
- Familiar with Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb)
- Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation)
- Familiarity with monitoring tools (e.g., SolarWinds, Dataminer, Grafana)
- Familiar with various computer operating systems, especially Windows and Linux
- Familiar with virtualization technology (e.g., VMWare, KWM, Proxmox, Docker, Container)
- Knowledge on SD-WAN technology (e.g., Versa. Talari, Cisco SDWAN, Viptela)
- Familiarity on troubleshooting multipath connectivity technology (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium)
- Knowledge on Cyber Security technology
- Familiarity on troubleshooting LAN and Wireless LAN connectivity
- Proficiency in ServiceNow for case/incident management.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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