• Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone) • Deliver professional, friendly, and helpful support at all times • Proactively call potential store and SMB partners to introduce the client's services • Escalate recurring issues and suggest improvements to internal workflows • Collaborate with team members to continuously improve the customer experience • (For senior roles) Assist with high-level operational tasks and data analysis

Job Title Academic Advising Specialist, CID/CBE Student Support Services Agency East Texas A&M University Department College of Innovation and Design Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff Job Description INSTRUCTIONS TO APPLICANT: During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents. - Use the Upload button to add each document. - You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. - All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. - Incomplete or improperly submitted applications may be excluded from consideration. - Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help. Please provide the following documents: - Cover Letter - Resume/CV - Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). - Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer). If transcripts are from an international institution, it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator. If you need assistance, please contact us at HR.Hiring@tamuc.edu A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee. In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. SUMMARY: The College of Innovation and Design (CID/CBE) Academic Advising Specialist provides professional academic advising and student success support for students enrolled in online competency-based education programs. This position utilizes institutional policies, curriculum requirements, and established degree plans to guide students in developing efficient pathways to degree completion and places a high emphasis on excellence in customer service. The specialist exercises independent judgment in assessing student needs, interpreting academic requirements, and providing individualized guidance to support academic progress and retention. The role also connects students with appropriate university resources, including post-graduation services such as Alumni Engagement and Career Preparedness, to support students throughout their academic journey and beyond. The position is a full-time, remote (online) position. Occasional travel to the East Texas A&M University main campus and/or the Dallas site will be required. The university will not reimburse mileage or travel time for these required meetings. DUTIES & RESPONSIBILITIES: - Advise and support students enrolled in competency-based education programs by interpreting program requirements, monitoring academic progress, and providing individualized academic guidance. - Evaluate established degree plans and guide students in developing efficient pathways to degree completion aligned with institutional and program requirements. - Develop, review, and revise degree plans to ensure alignment with evolving curriculum requirements, academic policies, and program updates. - Provide academic advising related to enrollment, registration planning, and academic standing, including counseling students placed on academic probation and recommending appropriate academic strategies. - Assess student inquiries and support needs, exercising professional judgment to provide appropriate academic guidance, resources, and referrals. - Facilitate student connections with post-graduation resources, including Career Preparedness and Alumni services, to support career readiness and ongoing engagement with the university. - Conduct proactive outreach, advising meetings, and follow-up with CID students to evaluate concerns, coordinate support services, and promote student success and retention. MINIMUM REQUIREMENTS: - Education: Bachelor’s degree in applicable field or equivalent combination of education and experience. - Experience / Knowledge / Skills: Four years of related experience in customer or student services. Knowledge of word processing, spreadsheet, and database applications. - Ability to: Multi-task and work well as part of a team. Ability to process sensitive information and maintain confidentiality. - Licensing/Professional Certifications: None - Physical Requirements: None - Other Requirements: May occasionally require work outside normal business hours such as evenings or weekends. PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Higher education experience. Experience with Student Information Systems, degree planning and degree audits. Customer service training or certifications. SUPERVISION OF OTHERS: May assist to supervise graduate assistants or student workers. WHY WORK AT EAST TEXAS A&M UNIVERSITY? Competitive Benefits & Work-Life Balance: - Employee tuition assistance for master’s and doctoral programs. - Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance. - ETAMU contributes to employee health and basic life insurance premiums. - 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month. - Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP). - Physical wellness program and wellness release time for eligible employees. Career Growth & Development: - Access to cutting-edge research opportunities at a designated R2 Research Institution. Academic Excellence: - ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs. - Over 140 degree programs, including nationally ranked online and graduate options. - First accredited institution to offer a competency-based bachelor’s degree in criminal justice. - Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online. State-of-the-Art Facilities: - Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm. Vibrant Campus Life: - Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community. Prime Location & Growth: - Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas. Visit us on our social media: - Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Role Details Type of Support: Email, Chat, and Phone Support Contract Duration: Permanent Training Schedule: Monday to Friday, 7:00 AM to 4:00 PM Central Time Work Schedule: 9:00 AM to 6:00 PM Central Time (rotating weekend coverage) Work Type and Location: Metro Manila (Remote) Expected Start Date: ASAP About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role We are looking for a highly motivated Technical Support Specialist II to support a global medical technology organization delivering advanced diagnostic solutions to hospitals, clinics, and laboratories worldwide. In this role, you will provide critical support for technologies used in neurological monitoring, hearing diagnostics, and newborn care, helping healthcare professionals deliver accurate and timely patient care. We are seeking individuals with strong technical and customer support skills, excellent communication, attention to detail, and a genuine passion for healthcare. You will thrive in a dynamic, mission-driven environment where ownership, precision, and problem-solving directly contribute to improving patient outcomes. What You’ll Do: - Provide advanced technical support for enterprise-level medical systems, including proprietary hardware, diagnostic devices, and clinical software platforms - Troubleshoot complex issues related to signal acquisition, audio/visual outputs, and diagnostic data integrity - Perform firmware updates, system calibrations, and configuration of connected medical devices and peripherals - Manage the full lifecycle of technical cases, including investigation, resolution, and coordination of product returns or replacements - Monitor and prioritize support queues to meet service level agreements across global regions - Deliver multilingual support across voice, email, and chat channels, ensuring clarity and empathy in all interactions - Lead remote troubleshooting sessions with healthcare professionals using screen sharing, system logs, and diagnostic tools - Accurately document issues and escalate critical cases to engineering or specialized support teams - Collaborate with cross-functional teams to resolve high-priority clinical system issues efficiently What We Expect From You: - Excellent English communication skills (verbal and written; C2 proficiency required) - Strong analytical and problem-solving skills, especially in high-stakes environments - High level of accountability, organization, and attention to detail - Ability to manage multiple priorities while maintaining accuracy and responsiveness - Strong interpersonal skills, including empathy and active listening when supporting healthcare professionals - Comfortable working in a fast-paced, global support environment - Proficiency with computers, web-based tools, and remote support technologies - Passion for healthcare innovation and improving the customer experience - Curiosity and eagerness to continuously learn new technologies What You’ll Get In Return: - Competitive compensation based on experience - Attractive benefits package including medical, dental, and vision options based on location - Access to free posture-based fitness workouts from home - Paid Sabbatical Leave - Training opportunities provided by Crescendo and outside entities - 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. - Care for others: Empathy is a key driver. When people thrive, so does the mission. - Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. - Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. - Take ownership: Bold choices with integrity at the core—that’s how impact lasts. - Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

About the Role At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859. Our Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding insurance products including products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. What You'll Be Doing: - Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals - Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the department. - This position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures. Work Hours: Shifts can vary Monday through Thursday between 8:30 AM – 7 PM and Friday 8:30 AM – 5:30 PM. Work schedule will be determined periodically and may fluctuate daily within the hours of operation. This position offers a remote work schedule that allows you to stay fully engaged with your team to provide outstanding, customer‑focused service during our core hours. Periodic office visits may be requested based on business needs. The base salary for this position is $45,760. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program What You'll Bring: Required Qualifications - High School Diploma - 1+ years of customer service experience with superior customer service skills Preferred Qualifications - College degree - A strong commitment to our customers. Prior customer service experience with superior customer service skills. - Knowledge of Death Claim Retirement and Life Insurance products with an understanding of the financial market. - Ability to work alone and with a team in a highly structured environment - Ability to research and effectively utilize available knowledge/ product resources - Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills - Ability to learn and retain a large amount of detailed information within a short period of time - Ability to multitask and use multiple systems simultaneously - Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job - High degree of professionalism; inclusive and collaborative work style - Exceptional quality and service focus; highly productive and performance-driven - Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner - Successfully manage a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 90%25of the working day - Reliable; ability to meet attendance and punctuality standards Skills Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience. Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies. Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Telephone-Based Customer Servicing: Knowledge of customer service delivered via telephone; ability to deal with handling customer inquiries and responses received by telephone. About Equitable At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more. ********** Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.