• respond to and resolve customer queries through all channels (including email, chat, and social media) • lead global digital first support team, manage and monitor Paddle’s service delivery as well as customer satisfaction • increase customer satisfaction and build loyalty • handle escalations from the customer support team • create documentation for internal processes • facilitate a collaborative and inclusive environment • work with team members to improve their performance • inspire, mentor, and build strong relationships with direct reports

Linklaters can only achieve its vision and ambition with the support of outstanding colleagues in our business. As a Support Lawyer you can gain experience within a Magic Circle law firm, working in-house or in an alternative legal service provider environment. You will get experience working closely with Linklaters clients, providing advice, training, assistance and offering exceptional client service. ​ Role Requirements This is a fully remote role open to Qualified Lawyers only. Candidates must be willing to work US hours (2:00pm–10:00pm UK time). Experience in bankruptcy litigation is desirable but not essential. Technical Capability - Qualified lawyer - A 2:1 degree or above, or equivalent overseas qualification - Background experience in a relevant field 2+ years Client Development - Strong business acumen with a sound understanding of the legal market - High level of proficiency in Microsoft Office applications, including Excel, Word, Outlook and PowerPoint - Extremely organised, with the ability to prioritise and manage a varied workload - Excellent written and verbal communication skills - Strong eye for detail and presentation - Good office administration skills - Experience with quality assurance and a strong customer service mindset Work Management - Ability to work effectively in a pressurised environment - Willingness to work long hours when required - Strong attention to detail, particularly on time‑consuming and repetitive tasks - Highly motivated, proactive and driven to deliver high‑quality work - A team player who is also capable of working autonomously when required - Strong interpersonal skills, with the confidence and gravitas to work closely with senior stakeholders including Partners, Managing Associates and clients - Demonstrates a consistent commitment to delivering excellent client service - Approachable, adaptable and eager to learn new skills and take on additional responsibility - Appreciation of the culturally diverse environment in which the firm operates - Strong ownership mindset, with excellent time management skills and a determination to see tasks through to completion Our partner Linklaters partners with a third-party provider for the payroll of all contractor and temporary staff. Therefore, upon acceptance of a temporary role at Linklaters, you will be engaged under a contract for services through our preferred third-party provider. You will not be employed by Linklaters, or have any employment or worker relationship with Linklaters. Linklaters Linklaters are a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set. We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further. How to Apply Applications are only accepted online via the portal. Queries must be directed to the recruitment team on: tempbtrecruitment@linklaters.com and not via the Business Teams Functions. Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to this role must be directed to the recruitment team ( tempbtrecruitment@linklaters.com) and not partners, practices or stakeholders.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $16.00 - $25.50 Union Position: No Department Details Remote work available after training Summary The Representative of the Sanford Health will provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all members in a fun and fast-paced atmosphere. Job Description Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries. Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity. Responds to customer questions via inbound and outbound telephone calls and written correspondence. Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions. Thoroughly documents interaction for accurate tracking and analysis. Promote the usage of self-service to callers as appropriate. Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable. Highlight opportunities to address common inquiries through existing or new self-service functionalities. Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies. Ensure compliance with all corporate data administration rules, data security standards, as well as Sanford Health policies and procedures. Follow all Customer Service policies, processes and guidelines. Ability to deliver high quality customer service consistently in a professional manner. Ability to follow strict policy guidelines. Ability to deal effectively with dissatisfied customers. Strong communication skills. Flexibility to accommodate staff scheduling changes. Strong customer service focus. Strong interpersonal and listening skills. Ability to handle multiple customer requests in a timely manner. Attention to detail (particularly with entering data). Ability to follow standard operating procedures. Must have a positive attitude, the ability to learn quickly, and adapt easily to change. Ability to follow standard operating procedures. Qualifications High school diploma or equivalent preferred; bachelor's degree is preferred. Minimum of one year experience in providing customer service. General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange). General organizational and proficient problem solving skills. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products • Occasionally receives inbound phone calls for the same purpose. • Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale. • Ensure quality assurance throughout the lead-setting process. • Ability to collaborate with others and understand geography and lead-setting skills.