• Follow up with commercial, governmental, and other payers to resolve claim payment issues • Secure appropriate and timely reimbursement and response • Identify and analyze denials, payment variances, and no response claims • Draft and submit technical and clinical appeals • Support all denial, no response, and audit activities • Examine denied and non-paid claims to determine discrepancies • Communicate directly with payers to follow up on outstanding claims • Work with management to identify, trend, and address root causes of issues in A/R

Role Description We are currently looking for an Accounts Receivable Specialist in Brazil. In this role, you will play a key part in ensuring smooth financial operations by managing accounts receivable processes and maintaining strong communication with customers. Your contribution will directly impact operational efficiency and customer satisfaction, while offering opportunities for growth in a fast-evolving organization. - Monitor and manage accounts receivable transactions, ensuring accuracy and timely processing of orders - Review incoming orders to approve or reject them based on established criteria and internal policies - Identify and assess potentially fraudulent transactions, taking appropriate action when necessary - Follow up with customers via phone and email regarding order status, payments, or required clarifications - Provide clear and accurate information about products and services to support customer inquiries - Maintain detailed and organized records of transactions, communications, and account activities - Deliver excellent customer service to enhance satisfaction and build long-term relationships - Stay informed about product offerings and updates to effectively support customer interactions - Support additional administrative and financial tasks as required to meet team and business objectives Qualifications - Previous experience in accounts receivable, finance operations, or customer support roles - Strong attention to detail with the ability to identify discrepancies and potential fraud risks - Excellent communication skills, both written and verbal, with a customer-focused approach - Comfortable handling customer interactions via phone and email in a professional manner - Basic understanding of financial processes, invoicing, and order management systems - Proficiency with spreadsheets and standard office tools (e.g., Excel, Google Workspace) - Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a remote setup - Strong problem-solving skills and a proactive attitude toward resolving issues - Adaptability and willingness to learn in a fast-paced, evolving environment Benefits - Fully remote work setup with flexibility to work from anywhere - Home office allowance and choice of preferred equipment (MacBook or Windows-based workstation) - Health and wellness budget to support your physical and mental well-being - Generous paid time off with 25+ working days of holidays - Paid volunteering days to encourage community engagement and personal growth - Access to online learning and development programs - Career advancement opportunities based on performance and contribution - Annual achievement bonus linked to overall success - Exclusive access to company products - Collaborative and inclusive work culture with regular virtual team-building activities - Additional perks and recognition initiatives designed to reward and appreciate employees

Communicate professionally with internal and external customers regarding credit matters and payment status.

Role Description 🌟 Accounts Receivable Team Member 📍 Remote (MUST LIVE IN VIRGINIA) 🎓 Degree Required: Nope! (Experience matters more) - Reviewing and Approving Assessments (and associated documentation) for payout and billing - Reviewing Claims information for accuracy - Data entry of remittance information - Submission of appeals and corrections for claims issues - Management of claims for timely payout Qualifications - Requires a documented combination of skills/relevant work experience - Proficient in: Excel, Google suite, Adobe PDF editor, data entry, keyboarding/typing, data processing - Experience with claims submission and processing, claims appeals, authorization submission, and appeals - Must be very detail-oriented and organized - Able to plan, prioritize, and manage time effectively - Problem-solving, time-management, communication, and adaptability - Private home workspace with computer and stable/secure internet - Understanding of information security and HIPAA - Submit to a criminal background check - Two references are required - Must be able to work normal business hours 8 am-5 pm, Monday-Friday Benefits - Paid Training (we set you up for success!) - Paid Holidays - Memorial Day - Juneteenth - Independence Day - Labor Day - Columbus Day - Veteran's Day - Thanksgiving - Day after Thanksgiving - Winter Break: December 24th through January 1st - 1 Floater Holiday: 8 hours to be used on any day of your choice - Medical, Dental & Vision Insurance - Disability, Life, and AD&D—company paid! - 401K with Employer Match 💰 - EAP & Telemedicine Access - Flexible Spending Accounts & Dependent Care Options - Supplemental Insurance (Accident, Cancer, Critical Care & more) - Annual Tech & Auto Stipends 🚗💻 - Mileage & Cell Phone Reimbursement - Fun Employee Perks (discounts on car rentals, Verizon, AAA, oil changes & more!)