• Establish and maintain strong relationships with manufacturers and suppliers of cosmetics and related products. • Negotiate favorable terms and agreements to ensure competitive pricing, quality, and timely delivery of products. • Monitor supplier performance and address any issues or concerns promptly. • Develop and implement strategic plans to optimize the supply chain and improve efficiency. • Coordinate the procurement of raw materials, components, and finished goods. • Forecast demand, monitor inventory levels, and manage replenishment to meet customer requirements while minimizing excess stock. • Oversee the transportation and distribution of products to ensure timely delivery to customers. • Collaborate with logistics partners to streamline shipping processes, reduce costs, and enhance delivery performance. • Resolve any logistics-related issues or delays proactively to minimize disruptions. • Supervise the order processing team and ensure accurate and timely processing of customer orders. • Monitor order status, track shipments, and provide regular updates to customers regarding delivery schedules. • Implement efficient order management systems and workflows to optimize order fulfillment processes. • Identify opportunities for process improvements, cost savings, and operational efficiencies within the supply chain and logistics functions. • Implement best practices and innovative solutions to enhance overall operational performance and customer satisfaction.

• Collaborate with sales and cross-functional leadership to create and implement strategies • Define and refine a robust process for intaking, assessing, and prioritizing incoming requests • Lead initiatives to enhance the overall sales representative experience • Work collaboratively to drive prioritization and execution of improvements • Champion and embed Samsara’s cultural principles as we scale globally • Hire, develop and lead an inclusive, engaged, and high-performing team

• Act as final point of escalation for counselor issues • Deliver structured coaching and performance observations • Monitor fulfillment queues and identify process improvements • Partner with multiple teams for project support

• Lead and inspire a team of corporate travel counselors and operational support staff, fostering a culture of accountability, collaboration, and innovation. • Act as a coach and mentor, developing team members through regular performance reviews, one-on-one coaching, and training initiatives. • Promote transparency and open communication, ensuring alignment between business objectives and team priorities. • Create a positive and adaptable work environment, encouraging flexibility and a problem-solving mindset. • Evaluate existing workflows, and drive process improvements that reduce inefficiencies and improve service quality. • Identify and implement automation and technology-driven solutions to streamline operations. • Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success. • Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency. • Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility. • Act as a strategic partner to internal stakeholders, ensuring operational decisions align with client needs and business goals. • Serve as an escalation point for complex service issues, proactively resolving challenges with a customer-first approach. • Work closely with Account Management to ensure seamless communication and alignment between client expectations and service delivery. • Build strong relationships with external vendors and partners to enhance operational efficiency. • Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness. • Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.