• Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service. • Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions. • Monitor team performance, set goals, and provide regular feedback and coaching. • Identify opportunities to streamline processes and improve efficiency within the team. • Work closely with other departments to ensure seamless communication and collaboration. • Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently. • Helping customers and partners use our Promenade products to change the way local businesses connect with their community

Are We The Right Fit For You? Are you passionate about helping others? Do you enjoy making a positive difference in people’s lives? We certainly do. We believe that work should be a place where you can have fun while doing something meaningful. We’re currently looking for like-minded team members to join our movement, which is to provide the very best care and service to our clients. We’ve been redefining ourselves and working towards this ideal for over 40 years. And, as times change, we change with them. We don’t claim to be perfect, but we try very hard to be there for our clients when they need us and to guide them through the changes in their lives. But we can’t do it alone. As healthcare becomes more complex, we continually need more like-minded people to join our team and serve our clients. If this sounds like you, you may be a great fit for our team! Why Join Us? There are lots of great employers out there, and we believe that there is a right place for everyone. We believe in lifelong learning. We’ve been out in front of, and welcomed, the major evolutions in the profession over the past 40 plus years. And we are excited about what’s next. We understand that your time at work is an important part of your life’s journey, so we believe in providing ongoing training and opportunities for you to grown your skills and advance with us. Taking care of those that provide care is important to us. As part of our benefits package, we provide annual fitness membership subsidy and access to mental health support and other counselling, should you ever need it. We want you to be supported during your entire time with us and beyond, so we provide a competitive benefits package including health, dental and life insurance, drug coverage, and a pension plan that matches up to 4% of your contributions and grows over time. Finally, we believe in partnering and supporting other locally owned businesses to build stronger communities so we’ve made arrangements with a few of them to provide you with discounts on things like home heating oil, restaurants and goods and services at local retailers. How You’ll Spend Your Time… Like any role, there are, of course, some precise duties that will need to be performed and we’ll tell you all about them. But there are a few simple things that will determine your success on our team, and your enjoyment in your role. Quite simply, treat your fellow team members as you would like to be treated. Our most successful team members will always aim to do what is right, while keeping things simple and predictable. Our team members continuously look for opportunities to improve the clients’ experience. It’s what we believe in. What You Will Bring To The Team The Pharmacy Support Specialist – Central Fill plays a key role in supporting the Central Fill Team, with a primary focus on processing Central Fill–eligible Auto Refills for all participating locations. This is a full-time, remote position that requires speed and accuracy, strong collaboration with onsite dispensary teams and exceptional attention to detail. In addition to what makes you unique, there are a few basics that we require for this role: - Experience: - Minimum 3 years using Kroll Pharmacy Management System (data entry, PEI billing practices, reporting). - Minimum 3 years in a retail pharmacy environment. - Skills: - Fast, accurate, and efficient data entry and processing. - Strong customer service skills with a commitment to excellence. - Proficiency in Microsoft Excel and other Microsoft platforms. - Knowledge: - Familiarity with PEI formulary. - Attributes: - Ability to work independently and collaboratively in a remote team environment. - Must have a private dedicated workspace available in your home i.e. home office - Flexibility to support organizational needs as required. Your Role While we all collaborate to provide services and hospitality to our team members and clients, we all play different roles to make this happen. You’ll contribute by: - Process Auto Refills: Accurately and efficiently process a high daily volume of Central Fill–eligible Auto Refills in Kroll. - Send Orders: Transmit daily Central Fill orders from participating pharmacies to Central Fill for packaging. - Provide Support: Respond promptly to questions from pharmacy teams and clients regarding all aspects of Central Fill prescription processing, delivering exceptional client care and maintaining service levels above industry standards. - Reporting: monitoring prescription enrollment and completing enrollment where necessary. - Assist with Broader Team Tasks: When daily Central Fill processing is complete, support the Pharmacy Support Specialist Team with: - Answering incoming phone call and completing all aspects of data entry for inbound faxes. - Setting up clients for Care Plans, Auto Fill, and other organizational standards. - Scheduling appointments for eligible pharmacy services. - Supporting pharmacy initiatives, clinics, program rollouts, and project implementation in coordination with the Sr. Manager, Pharmacy Solutions. - Managing phone queues, remote data entry, and phone support. - Maintain Professional Standards: Ensure confidentiality of client records and medical information, and contribute to a positive, professional, and safe environment for all team members and clients. - Collaborate Effectively: Work closely with Managers, Pharmacists, Operations Support Specialists, Operations Managers, and Pharmacy Team Members. - Other Duties: Assist with monitoring project implementation and perform additional responsibilities as assigned. Sound Interesting? Here’s The Next Step… If this sounds like you, and you are interested in learning more, we’d love to hear from you! Please attach a current resume and let us know why you would be a good fit. In closing, thank you for taking the time to review this opportunity, and for considering us in your career journey. We wish you all the best and appreciate your interest in joining the Murphy’s Pharmacies Team.

About PharmaCentra LLC PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare! Position: Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Customer Service Representative is responsible for managing healthcare-related tasks related to communication with clients, members, pharmacies, and healthcare providers. This role involves addressing clinical inquiries, assisting members with prescription benefits, and resolving issues within the claims processing system. Responsibilities: - Answer phone calls, emails, and faxes from members, clients, pharmacies, and physicians; Assist with clinical calls. - Troubleshoot and resolve claim processing issues in the claims adjudication system. - Communicate problems and concerns to management. - Document relevant claims and prior authorization information in the system. - Perform additional duties as assigned. Qualifications: - Education: 2-year college degree in a related field preferred. - Experience: Two years of applicable experience preferred. Pharmacy experience is a plus. - Skills: Knowledge of claims processing, prior authorizations, strong analytical and problem-solving abilities, excellent communication and customer service skills, attention to detail, and ability to multitask in a dynamic environment. - Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks) Benefits: - Competitive pay and growth opportunities. - Fully remote with flexible scheduling. - DailyPay for daily wage access. - Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days. - Full-time Benefits after 1 Year: 401(k) with company match. Work Schedule: - Full-time, 40 hours/week - Employees work 8-hour shifts Monday through Friday between 10 AM and 10 PM ET, and are required to work one weekend day per week between 9 AM and 9 PM ET. Ready to Join Us? If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you! Offer of employment is conditioned upon passing a background check.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.