• Support the System Analysts and Technology team as needed. • Act as part of the primary point of contact for technical issues related to benefits administration systems. • Identify areas for process improvement in benefits administration and recommend innovative solutions. • Develop and implement best practices to enhance system performance and user experience. • Monitor system performance and make necessary adjustments to optimize efficiency. • Track project progress and communicate status to internal and external team members. • Troubleshoot and resolve system issues in a timely manner. • Create and maintain documentation for system configurations, processes, and procedures.

Position: Senior Communications Advisor File #: 6878 Status: Temporary Full Time (18 Months – April 1, 2025) Department: Mississauga Health (Mississauga Ontario Health Team) Site: Mississauga Hospital Hours of Work/Shifts: Primarily Days: Monday – Friday Reposted: March 31, 2026 Internal Deadline: April 7, 2026 Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. JOB PURPOSE AND SUMMARY Mississauga Health is looking for a Senior Communications Advisor to support initiatives across a diverse portfolio. These initiatives may include cross-sectoral engagement, communicating and marketing our organizational brand, and setting and delivering on strategic goals and priorities. This role reports to the Executive Director, Mississauga Health and will work in partnership with the Director of Communications and Public Affairs at Trillium Health Partners (THP) Communications and the Director of Communications at Partners Community Health (PCH), for support and alignment. The Senior Communications Advisor is responsible for the planning, development and implementation of high quality, internal and external strategic communications programs in support of Mississauga Health’s strategic goals and priorities. This includes a strong focus on synthesizing and sharing information with Mississauga Health leadership, member organizations and community partners with the overall goal of improving health services, products and experiences. The Senior Communications Advisor is a creative and strategic individual who has a broad range of experience with writing, editing, issues management, and digital media. The ideal candidate will be an exceptional writer that can translate, synthesize and edit materials into clear communications for the intended audience in multiple formats, has experience in a fast-paced and highly collaborative environment working with diverse stakeholders on developing communications materials, has good working knowledge of digital media, production tools and applications, and a strong understanding of marketing strategies. This role works closely with key members of the Mississauga Health team including the Executive Director, Communications Planning Table Co-chairs and members, other planning tables, the Mississauga Health Secretariat and Collaboration Council. JOB DUTIES AND RESPONSIBILITIES - Communication Strategy: Develop proactive and reactive communication strategies and supporting materials for a variety of internal and external partners; this may include research, writing, editing, and creative conceptualization - Social Media and Content Creation: Develop Mississauga Health’s social media strategy and oversee the creation, management and content development (including video and photos) for all social medial channels. - Digital Communications: Maintain the Missisauga Health website, including changes and content updates - Leadership Support: Lead communication requests from Mississauga Health Secretariat, planning tables and Collaboration Council; includes recording meeting minutes and action items - Community Engagement: Develop and execute innovative approaches to reaching and engaging stakeholders and community members with a focus on populations that have historically been marginalized or underrepresented - Brand Management: Develop a branding toolkit, guidelines, and collateral for Mississauga Health and establish marketing strategies and/or partner with marketing agencies to promote and increase awareness of Mississauga Health - Government Relations: Develop and oversee government relations strategy - Marketing: Develop and oversee a marketing strategy to drive access to, and use of, Mississauga Health and member resources and initiatives JOB SPECIFICATIONS Knowledge, Experience and Skills - University degree in communications, public relations or journalism - 5+ years of experience in communications and public affairs in progressively senior roles - Exceptional oral and written communication skills – strong writing, editing and production skills and familiarity with Canadian Press Style - Strong interpersonal and consulting skills; excellent customer relations and client management skills; ability to work under pressure, meet tight deadlines and manage competing priorities - Proven experience in working with complex communications structures and programs at multiple levels of an organization, with the ability to manage multiple clients - Creation and development of strategic communications documents, including communication plans, memos, key messages, letters, newsletters, media releases, briefing notes and backgrounders - Issues management experience - Results-oriented and client-focused with a commitment to excellence - Strong conceptual skills, systems thinking and ability to deal with ambiguity - Knowledge of municipal and provincial governments, including the Ministries of Health and Long-Term Care, is an asset - Understanding of the regional health care and social services landscape is an asset - Experience working with leadership and executives - Experience in a health care environment is an asset Position Location and Travel: The successful candidate will work mainly remotely from home. Travel across sites is required at times. For more information about Mississauga Health, please visit moht.ca. To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant. Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review. Trillium Health Partners is identified under the French Language Services Act. We thank all those who apply but only those selected for further consideration will be contacted.

• Greets all customers in a warm, sincere, and helpful manner • Answer phones and directs calls as necessary • Coordinates questions and issues with the appropriate department personnel • Handles customer complaints or escalates when necessary • Assist in scheduling and confirming appointments • Provides administrative assistance as needed • Performs other duties as assigned

• Responsible for day-to-day administration and support of assigned applications. • Works with leadership to develop technical solutions that satisfy business needs. • Monitors system health, usage, compliance, administration, and maintenance of application platforms. • Configures and manages application usage, data integrity, and system software release levels. • Builds requested items and tasks using workflows and other tools. • Develops systems integrations and process automation.