EOI Service Company

• Support the System Analysts and Technology team as needed. • Act as part of the primary point of contact for technical issues related to benefits administration systems. • Identify areas for process improvement in benefits administration and recommend innovative solutions. • Develop and implement best practices to enhance system performance and user experience. • Monitor system performance and make necessary adjustments to optimize efficiency. • Track project progress and communicate status to internal and external team members. • Troubleshoot and resolve system issues in a timely manner. • Create and maintain documentation for system configurations, processes, and procedures.

• Educate employees on available benefit programs via face-to-face, phone, or web-based consultations. • Assist employees with enrolling in selected programs through electronic platforms. • Ensure applications are completed accurately and submitted in compliance with data privacy and security policies. • Participate in case-specific, enrollment, product, and system training sessions. • Collaborate with the Account Executive team to meet client standards. • Maintain high standards of professionalism and confidentiality when handling sensitive information. • Adhere to assigned schedules, including weekends, evenings, or overnight shifts. • Document all activities accurately and in a timely manner. • Attend meetings and training sessions (on-site or online) as required. • Perform other administrative tasks as directed.

• Educate employees on available benefit programs via face-to-face, phone, or web-based consultations. • Assist employees with enrolling in selected programs through electronic platforms. • Ensure applications are completed accurately and submitted in compliance with data privacy and security policies. • Participate in case-specific, enrollment, product, and system training sessions. • Collaborate with the Account Executive team to meet client standards. • Maintain high standards of professionalism and confidentiality when handling sensitive information. • Adhere to assigned schedules, including weekends, evenings, or overnight shifts. • Document all activities accurately and in a timely manner. • Attend meetings and training sessions (on-site or online) as required. • Perform other administrative tasks as directed.