• Responsible for day-to-day administration and support of assigned applications. • Works with leadership to develop technical solutions that satisfy business needs. • Monitors system health, usage, compliance, administration, and maintenance of application platforms. • Configures and manages application usage, data integrity, and system software release levels. • Builds requested items and tasks using workflows and other tools. • Develops systems integrations and process automation.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Utilizes clinical skills to support the coordination, documentation and communication of medical services and benefit administration determinations. Leverages Licensed Practical Nurse and Licensed Vocational Nurse (LPN/LVN) licenses and experience to ensure sound medical care, chart documentation, and patient follow-up. Required Qualifications Licensed Practical Nurse Basic awareness of problem solving and decision making skills. Basic awareness of digital literacy skills. Basic knowledge of medical terminology. Ability to deal tactfully with customers and community. Ability to handle sensitive information ethically and responsibly. Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option. Ability to function in clinical setting with diverse cultural dynamics of clinical staff and patients. Preferred Qualifications Bachelor's degree preferred Specialized training/relevant professional qualification Education Bachelor's degree preferred/specialized training/relevant professional qualification. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $22.40 - $48.67 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Administer and support the Salesforce Service Cloud platform, including user setup, role hierarchy, permissions, and access management ensuring SOX control adherence. • Configure and maintain Service Cloud features such as case management, queues, assignment rules, email-to-case, knowledge base, and service console components. • Assist with creating and maintaining Flows, validation rules, and automation to support service operations. • Maintain system configuration, documentation, and governance standards. • Support data management activities including imports, updates, and data quality monitoring. • Assist with DevOps and release management processes across sandbox and production environments. • Support configuration migrations, deployments, and release validation. • Participate and lead in testing cycles, including user acceptance testing (UAT) coordination and defect tracking. • Maintain version control practices and release documentation. • Help improve CI/CD processes and deployment automation as the platform evolves. • Monitor platform performance and proactively identify issues affecting service operations. • Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams. • Support system upgrades, new feature releases, and configuration updates. • Ensure platform changes follow established governance, security, and compliance standards. • Assist in maintaining CX reporting and dashboards within Salesforce. • Support data integrity and structured data models that enable insights into the customer journey and service operations. • Help analyze operational data to identify improvement opportunities within workflows and case management processes. • Work closely with CX developers and architects to implement enhancements and new platform capabilities. • Participate in process improvement initiatives that increase agent efficiency and improve customer experience outcomes. • Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations. • Maintain documentation for system configurations, workflows, and integration points.

• Managing daily operations and maintaining office supplies and records. • Coordinating, planning, and executing church events. • Assisting to create budgets, pay bills, oversee payrolls, and track and record church income from donations and sales. • Recruiting and hiring staff and volunteers, and overseeing their work and vacation schedules. • Handling church communications and publications, creating and distributing bulletins and newsletters. • Overseeing church facility maintenance and security operations. • Assisting with scheduling meetings, renting church equipment and facilities, and enforcing church policies for facility use. • Building and maintaining relationships with the congregation and community.