Overview Provides strategic leadership and technical oversight for the Revenue Integrity Department. Ensures accurate, complete, and timely charge capture and reconciliation, optimizes reimbursement, and safeguards compliance with all regulatory standards. Leads key operational initiatives across nurse auditing, coding, Charge Description Master (CDM) maintenance, and denials management, while fostering collaboration with clinical, financial, and operational teams. Through innovative strategies and continuous process improvement, this position enhances revenue cycle performance and supports organizational financial health. Leadership and Oversight: Supervise and mentor the Revenue Integrity teams, including nurse auditors, coders, analysts and specialists. Monitor performance metrics and implement continuous improvement strategies. Conduct performance evaluations and support professional development for direct reports. Charge Capture and Systems Management: Oversee the development and execution of revenue integrity initiatives to optimize charge capture and reimbursement. Manage EHR Revenue Cycle systems and other billing platforms to ensure accurate and timely charge capture. Direct and support CDM maintenance and revenue integrity analytics, to include collaboration with managed care team and finance for pricing oversight. Research, evaluate, and interpret regulatory and payor guidance to assess facility impact, ensuring compliance and maximizing revenue performance. Monitor and evaluate billing and coding updates impacting CDM and Charge capture processes to ensure accurate claim submission, appropriate distribution of information, and identify opportunity areas for education. Compliance and Audit: Ensure adherence to federal, state, and payor-specific regulations, lead internal audits and process reviews to identify revenue leakage and compliance risks. Collaborate with clinical, financial, and operational stakeholders to ensure alignment and compliance with regulatory requirements. Revenue Optimization: Develop, execute, and manage denial prevention and resolution strategies. Provide actionable analytics and key performance indicators (KPI's) to executive leadership, driving alignment with financial objectives and identifying opportunities for improvement. Stakeholder Collaboration: Engage and collaborate with clinical and ancillary leadership to drive charge capture excellence by monitoring KPIs, implementing process improvements, proactively managing denial and audit risks, and delivering targeted education that supports organizational revenue integrity. Serve as a liaison for denials and avoidable write-off committee. Policy and Documentation: Develop operational policies, procedures, and training documentation for the Revenue Integrity efforts with organizational priorities. Promote and emulate a patient-centric and customer service-oriented culture. Community Engagement: Represent the department in community and agency events as appropriate. **Eligible remote states include NC, FL, GA, SC, SD, TN, TX and VA.** Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Certified Professional Coder Preferred Registered Health Information Administrator Preferred Certified Coding Specialist Preferred Registered Health Information Technician Preferred Project Management Professional Preferred Education Bachelor's Degree Healthcare Or Accounting Or Finance Required Experience 3 Years Leadership Required 1 Year Project Management Required 5 Years Healthcare Required 7 Years Health Information Management Preferred 7 Years Accounting/Finance - Revenue Cycle Preferred

Project Manager Location: Remote in USA Department: Service Delivery Reports to: Manager, Service Delivery Why Join Omnicell? Do you want to make a meaningful difference in the quality and safety of healthcare? At Omnicell, we are empowering health systems and pharmacies to radically transform the way they manage medications so they can advance toward the vision of the Autonomous Pharmacy. By combining advanced automation, predictive intelligence, and expert services, we are helping create a safer future for patients—one where medication errors are a thing of the past. As a Project Manager, you will play a critical role in delivering Omnicell solutions that directly impact clinicians, pharmacy teams, and patients every day. You’ll join a culture that encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment where diverse perspectives are valued and heard. If you’re excited by complex problems, cross-functional collaboration, and the opportunity to shape the future of healthcare technology, we’d love to have you on the team. What You’ll Do Purpose: Lead end-to-end implementation of Omnicell solutions, ensuring projects are delivered on time, within budget, within scope, and with a high degree of customer satisfaction. As a Project Manager, you will: - Serve as the primary business contact for customers throughout the implementation lifecycle, building strong, trusted relationships and ensuring expectations are clearly understood and met. - Own the project plan and execution, managing timeline, scope, resources, deliverables, and revenue forecasting in alignment with contractual commitments and defined workplans. - Maintain and administer detailed workplans within PSA tools, ensuring tasks, dependencies, and milestones are accurately captured, updated, and communicated to stakeholders. - Provide clear, consistent project communications, including project status reports, customer updates, internal briefings, and executive summaries, tailored to the needs of different audiences. - Proactively identify, manage, and mitigate project risks and issues, facilitating timely problem-solving discussions and, when needed, leading challenging conversations with customers and internal leadership. - Report on key financial and performance metrics, ensuring transparency into project health, forecast accuracy, and delivery outcomes. - Conduct customer risk reviews for internal leadership, providing insight into account health, project escalations, and recommended action plans. - Develop and maintain a strong working knowledge of Omnicell’s products and solutions, leveraging this understanding to anticipate customer needs and guide effective implementation decisions. - Lead and align cross-functional project teams (e.g., engineering, services, support, sales, customer success) to deliver projects on time, on budget, and in line with customer success criteria. - Define, socialize, and monitor project success criteria, ensuring all stakeholders understand goals, measures of success, and how progress will be evaluated. Who You Are You are an organized, relationship-focused project manager who thrives in complex, fast-paced environments. You’re comfortable working with healthcare and technology stakeholders and can balance structure with adaptability as customer needs evolve. Minimum Qualifications - Bachelor’s degree or equivalent combination of education and experience. - Minimum of 2 years of project management and/or healthcare information technology consulting experience, with proven accountability for project delivery. Preferred Qualifications - Project Management Professional (PMP) certification. - At least 1 year of experience in healthcare information technology, professional services, or another customer-facing role. - Experience working with PSA or project portfolio management tools for workplan administration, resource planning, and financial tracking. - Background working across cross-functional teams (e.g., implementation, clinical, IT, operations) in a matrixed organization. - Demonstrated experience managing the full lifecycle of project implementations, from initiation and planning through execution, go-live, and closure. - Proven ability to manage multiple projects simultaneously, prioritizing effectively in a dynamic environment. - Strong interpersonal and communication skills, with the ability to lead meetings, facilitate discussions, and adapt communication style to technical and non-technical audiences. - Solid problem-solving skills, including the ability to identify issues early, develop options, and drive alignment on a path forward. How You’ll Elevate at Omnicell At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed our Elevate Behaviors into everything we do. As a Project Manager, you will: - Collaborate - Build strong relationships with customers and internal stakeholders, creating open channels for feedback and alignment. - Partner closely with cross-functional implementation teams to remove roadblocks and deliver seamless customer experiences. - Inspire - Communicate a clear project vision and purpose that keeps teams and customers aligned and motivated. - Role-model composure and optimism amid change, helping others stay focused on outcomes and patient impact. - Develop - Continuously grow your knowledge of Omnicell solutions, implementation best practices, and healthcare workflows. - Share insights, lessons learned, and best practices to uplift the broader project management and services community. - Execute - Drive disciplined execution by maintaining accurate workplans, clear task ownership, and realistic timelines. - Hold yourself and others accountable for meeting commitments, managing scope, and achieving agreed-upon success criteria. - Impact - Focus on outcomes that matter to our customers—safer medication management, streamlined operations, and improved patient care. - Use data and insights to refine processes, reduce risk, and continuously improve project delivery. Work Conditions - Ability to travel up to 25%, as business and customer needs require. - Flexibility to work across multiple time zones with geographically distributed teams and customers. - Extended periods working at a computer and using video conferencing technology. - Willingness and ability to support work during non-business hours, including weekends and holidays, based on customer and project needs. Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”   Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  - As Passionate Transformers, we find a better way to innovate relentlessly.  - Being Mission Driven, we consistently deliver on our promises.  - Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.  - Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. - Intellectually Curious, eager to think deeper to learn and improve. - In Doing the Right Thing, we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

About the role The Project Manager successfully leads and coordinates ERP and CRM software implementation projects for our customers, and will work closely with stakeholders, Developers, and Consultants to ensure the project stays on track for a successful delivery. They are also responsible for achieving sales and profit targets and for adhering to the project schedule. The Project Manager plans the deployment of resources, coordinates the project team, organizes the planning of project steps and work packages, and monitors their completion. The Project Manager reports internally and externally on the progress of the project and is the customer's first point of contact. They receive new requirements (change requests) and prepare offers. They organize and moderate the coordination with the customer, whom they also advise technically. What you'll do - Project planning, including: Managing tasks and activities, monitoring dependencies in the individual tasks, and resource planning; regularly tracking deadlines, tasks and results together with the customer project manager - Monitoring project progress, budget status, and key project targets; ensure the time schedule is met, project deliverables are achieved, and adhering to project budget. - Monitoring target achievement; manage Change Requests. - Create detailed project plans, budgets, and process/support documentation for projects. - Manage complex project schedules and balance difficult conflicting priorities. - Report on project status to both internal and external stakeholders. - Spec out projects to assist sales and pre-sales teams with the preparation of proposals and contracts. - Identify and manage risks to ensure timely delivery of projects. - Identify and solve problems in a timely matter, when needed escalate issues to management and follow up to ensure issues are resolved. - Draft and retain project documents so they are accessible to team members. - Maintain SharePoint file organization, migration, and management for internal and external file collaborations. - Review time entries for appropriate description of services performed. - Invoicing and budget to actual reporting. - Preparation of a weekly or monthly budget status report; support forecasting efforts. - Organize the handover from sales to the project team; planning and implementation of a kickoff with a customer. - Monitor contract compliance and coordinate with customers. - Plan and moderate project steering meetings. Qualifications - 4+ years of project management and related experience in large software implementations or custom development, ideally in the Microsoft Dynamics product range. - A Project Management Professional (PMP) certification, Certified Project Manager (CMP), or other related project management certification preferred, but not required. - Advanced knowledge of Microsoft Excel, Word, PowerPoint, and Outlook. - Mastery of Microsoft Project or other project tools. - Experience working within a technical team. - Experience within an Agile environment. - Project implementation and consulting experience. - Experience working with remote/virtual teams. - Familiarity with project management tools, methodologies, and best practices. - Experience with project management systems, scheduling, time entry, and billing. - Knowledge of the book and magazine publishing industry and their workflows preferred. - Knowledge of ERP software (functionalities, interrelationships). - Knowledge of the work areas and processes in book and magazine publishing houses. - Experience with JIRA preferred, but not required. - Highly organized, detail oriented. - Authorization to work in the US/North America (Eastern time zone preferred).

This role demands a seasoned professional with proven project management expertise, capable of driving end-to-end delivery across cross-functional teams, vendors, and client stakeholders. You will be expected to manage scope, timelines, risks, and communications, while aligning with client expectations and strategic business goals. Experience in working within TPA operating models, managing system integrations, platform upgrades, and implementing digital and AI-based initiatives will be a significant advantage. Strong communication. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.