Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience! What you will be doing: - Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. . - Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations. - Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others. - Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation uses follow-the-sun model where everyone participates in it in (mostly) their working hours. What you bring: - Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems with a SRE perspective. - A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. An experience in public cloud and managed Kubernetes services is advantageous. - Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable. Bonus Points: You don't need to have all of these items, but these represent the types of work you will do as a Site Reliability Engineer at Elastic. - You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform - You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it. - You have written non-trivial programs in Golang or other programming languages. - You have worked with containerized services (such as Docker.) - You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying level of the organization. - You have experience in system administration with professional skills in Linux on distributed systems at scale. - You have diagnosed or designed, implemented and created solutions with the Elastic Stack. - You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment. - You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.