I. Job Summary The Manager will be responsible for the development of programs that increase business optimization, reducing voluntary and involuntary turnover and increasing organizational capability across dispatch, logistics and collections departments II. Essential Duties and Responsibilities - Responsible for overseeing the development of programs that support strategic objectives. - Develops an evaluation method to assess program strengths and identify areas for improvement. - Coordinates and integrates multiple enterprise solutions projects with a large scope and complexity in an environment for business change. - Develops an understanding of the day-to-day operations of logistics or collections department and provides daily support to managers in ensuring process, quality and budget performance. - Works with senior management, various board and steering committees, functional leaders and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding logistics and business solutions development. - Responsible for deliverables, cost, schedule and quality of one or more enterprise solutions projects. - Plans projects, allocates and directs staff and other resources to accomplish project tasks and maintain control over the project(s). - Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions. - Drives the project(s) and the organization toward achieving business results. - Identifies and ensures continuous development, improvement and implementation of WM key business processes within the enterprise and within Centers of Excellence - Focuses on consistency and quality in the implementation of process improvements and is involved in the post-implementation verification. - Participates in the development of training/coaching programs and the implementation of coaching processes. III. Qualifications A. Required Qualifications - Bachelor's Degree (accredited) or in lieu of degree - High School Diploma or GED (accredited) - four years of relevant work experience - 5 years relevant experience in dispatch, logistics or collections (in addition to education requirement). B. Preferred Qualifications - Project management and organizational skills for documentation and milestone management - WM Field Centric - Equipment performance team fit - process management, PM program, specifications, planning and scheduling and standard repair times - Technical refuse truck expertise, chassis, and body experience. - Experience with today's technology, technician tablets, power BI, telematics diagnostics IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. - Repetitive Motions - Eye/Hand/Foot Coordination - Sitting - Talking - Hearing ☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits The expected base pay range for this position across the U.S is $119,460 - $182,033. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

About the RoleThe Solutions Specialist solves operational and technical workflow challenges by designing, building, and maintaining scalable automations and custom solutions within the Smartly platform and Google Apps Script environment. This person partners with internal teams and clients to translate business requirements into reliable workflows, scripts, integrations, and platform configurations that improve efficiency, accuracy, and scalability. In the first 12 months, this hire will be accountable for reducing manual work, improving implementation quality and stability, and expanding regional delivery capacity through faster, more standardized technical solutioning. They will also help strengthen troubleshooting, QA, documentation, and knowledge sharing across the team. As a Solutions Specialist at Smartly, you will … - Partner with internal stakeholders and clients to understand business, workflow, and technical requirements. - Translate requirements into technical specifications, Smartly configurations, scripts, automations, and scalable process improvements. - Build, test, deploy, and maintain Smartly workflows, templates, rules, and custom automations. - Develop and optimize Google Apps Script solutions for data processing, validation, reporting, and operational efficiency. - Research, design, and implement bespoke solutions using APIs, JSON-based data flows, and scripting to solve customer use cases. - Troubleshoot and resolve issues across scripts, APIs, integrations, and Smartly workflows, including cases with incomplete or ambiguous information. - Perform QA and monitoring to ensure reliability, performance, stability, and appropriate error handling of custom implementations. - Document bugs, implementation details, and best practices, and contribute to internal tools, documentation, and scalable team knowledge sharing. We're definitely looking for you, if you have... - Proficiency in JavaScript and Google Apps Script. - Experience working with APIs, JSON structures, and data workflows. - Strong analytical, troubleshooting, and debugging skills in automation or API-driven environments. - Ability to translate business requirements into technical solutions and scalable workflows. - Strong verbal and written English communication skills. - Ability to explain technical concepts clearly to non-technical stakeholders. - Structured, logical problem-solving approach with strong attention to detail and quality assurance. - Willingness to work flexible hours to support global or cross-regional collaboration. - Familiarity with Smartly platform workflows, templates, and rules. - Experience supporting integrations with Meta, Google Ads, YouTube, DV360, or Campaign Manager 360. - Familiarity with Git, AWS, or Google Cloud Platform. About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Build, maintain and develop strong personal relationships with professionals, including prescribers, opinion leaders and referrers across various forums, both in person and digitally. • Advise on and demonstrate our client's AAC solutions. • Independently plan, organize and execute all tasks (customer visits, trainings, webinars, conferences) focused on professionals to promote the successful use of our solutions. • Occasionally provide consultations for users in collaboration with professionals and our partners (assistive technology providers) in Germany.

• Help prospective customers understand how our Clean as You Code approach fits within their software development life cycle • Drive technical aspects of pre-sales business opportunities by doing technical presentations and demonstrations and supporting product evaluations • Advise customers on the best alignment of the Sonar solution with their favored deployment strategy • Troubleshoot and resolve technical problems encountered by prospective customers evaluating our products • Go beyond the sale to ensure successful product adoption and growth following purchase, working with our Customer Success and Support teams • Help existing customers understand the additional capabilities of advanced product editions • Provide technical enablement to channel partners to raise their level of service