Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities - On-site Technical Services, covering equipment installation, troubleshooting, maintenance and commissioning. - Provide support in training third party users, customers, and associate employees in the installation, use and maintenance of equipment and associated software. - Review construction blueprints and work with Customers, Architects, and Installers to ensure MSA systems are installed properly. - Professionally communicate project and service work status with Customer’s Project Managers, Port Engineers, Contractors, and Consultants as directed, ensure visibility and benefits of MSA technical support. - Provide support and assistance with technical or sales related projects, customer inquiries and general project management. - Complete and submit accurate job specific project administrative information in a timely fashion, including support of field service records, associated corporate documents, mileage, expenses and hourly work records for billing and invoice purposes. - Maintain service spares inventory and properly document usage. Qualifications - Position requires, concentration, accuracy, and focused mental effort, with the ability to present a calm and professional demeanor. - Occasional exposure to; heat/cold, noise, dust, dirt, and fumes - Occasionally lift, carry, push, and pull up to 50lbs. - The ability to work at heights on ladders, scissor lifts or roof tops. - Regularly sit, stand, walk, bend, talk, hear, and see, use hands and fingers, handle or feel objects, climb stairs and ladders. - Technical aptitude, electronics troubleshooting ability. - Proficient use of Microsoft Office Suite - Familiar with FTP, IP protocols, serial communications, and microcontrollers - Effective communications skills, both verbal and written - Ability to work independently to diagnose and solve problems. - Other duties as assigned. #LI-KH2 #LI-REMOTE

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.  If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.  About the role Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Engineer to join our growing team, covering the New York/New Jersey area. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise.  This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.  What you will do:  - Provide Sales Engineering support for new opportunities throughout the Sales life cycle - Provide remote technical support to our partners and customers, occasionally out of hours.  This includes installation support, reactive service, and preventative service -  Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications  - Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum  - Backup and assist the service team and other engineers to ensure most effective delivery of service provision  - Follow customer procedures to ensure efficient job closure   - Provide regular and professional communication with the call desk and management team  - Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems  - Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers  - Travel to other sites in US. - Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate  - Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas  - As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling  - A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.   What you need to have:  - Experience working independently as a service/installation technician - Demonstrable experience of working with turnstiles and electrical installs - Ability to work with contractors and end-users to provide product and installation support - Knowledge of low and high voltage circuitry  - Knowledge of electronic security systems / access control systems - Knowledge and practical experience with the internet and networking - Able to read and understand electrical wiring diagrams  - Good mechanical knowledge - Willingness to train on varying new products - Effective time management skills with the ability to handle changing priorities and work well under pressure - Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary - Excellent customer service skills  - Excellent communication skills able to listen to and empathize with customers and present a positive image of the company - Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done - Excellent documentation and organizational skills  - Good knowledge of Excel, Word and Outlook packages - Must possess a valid driver’s license and have a clean driving record - Must be willing to travel to clients for installs About Gunnebo Group The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world. Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management. Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.  If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.  About the role Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Engineer to join our growing team, covering the New York/New Jersey area. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise.  This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.  What you will do:  - Provide Sales Engineering support for new opportunities throughout the Sales life cycle - Provide remote technical support to our partners and customers, occasionally out of hours.  This includes installation support, reactive service, and preventative service -  Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications  - Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum  - Backup and assist the service team and other engineers to ensure most effective delivery of service provision  - Follow customer procedures to ensure efficient job closure   - Provide regular and professional communication with the call desk and management team  - Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems  - Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers  - Travel to other sites in US. - Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate  - Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas  - As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling  - A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.   What you need to have:  - Experience working independently as a service/installation technician - Demonstrable experience of working with turnstiles and electrical installs - Ability to work with contractors and end-users to provide product and installation support - Knowledge of low and high voltage circuitry  - Knowledge of electronic security systems / access control systems - Knowledge and practical experience with the internet and networking - Able to read and understand electrical wiring diagrams  - Good mechanical knowledge - Willingness to train on varying new products - Effective time management skills with the ability to handle changing priorities and work well under pressure - Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary - Excellent customer service skills  - Excellent communication skills able to listen to and empathize with customers and present a positive image of the company - Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done - Excellent documentation and organizational skills  - Good knowledge of Excel, Word and Outlook packages - Must possess a valid driver’s license and have a clean driving record - Must be willing to travel to clients for installs About Gunnebo Group The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world. Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management. Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

• Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products. • Demonstrate excellent technical, customer service and communication skills on the job. • Train customer employees on fundamental operation and maintenance procedures for Schneider equipment. • Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices. • Perform installation, start up and debug of Schneider equipment at customer locations. • Provide service maintenance, troubleshooting, and training following established company procedures. • Greater than 75% travel required. • Serve as the liaison between the customer and company. • Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.). • Manage the assigned project ensuring schedules and objectives are met. • Ensure customer satisfaction by obtaining written site acceptance on work performed. • Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment. • Utilize Dynamics 365 Field Service Module to complete daily time entries. • Provide trip report entries detailing service trip progression and results. • Manage trip expenses utilizing SAP Concur platform. • Provide in-house technical and phone support when requested. • Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports. • Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner. • Perform other duties as assigned by management.